Diamond Mazda

This weekend I had my first excellent car buying experience and it was with Antelope Valley Mazda. I had Mazda pickup before and it never gave me any grief, so I went in already liking the company. experience and it was with Antelope Valley Mazda. I had Mazda pickup before and it never gave me any grief, so I went in already liking the company. I had just heard by word of mouth that the newest version of the Mazda3 is getting upwards to 40 mpg, this had me interested so I went in to check one out. I had no intention of buying a new Mazda nor did I really know anything else about them. I was first greeted by a salesman named Steven Willoughby and the way he approached me I didn’t feel like I had been thrown in a shark’s tank like most car shopping experiences. I told him I was interested in the newest version of the Mazda3 and knew everything I mean everything, about the Mazda3 with Skyactiv. This guy is like a living encyclopedia for Mazda. Not only did he tell me everything I wanted to know, he answered my questions without looking at the window sticker (like most other salesmen), and he even made comparisons to other cars that I had in mind without me having to ask. Now I consider myself somewhat mechanically savvy, but Steven told me specs and comparisons in a way that I feel comfortable saying that anyone could understand. The financing department was a breeze to deal with. I did a trade-in with my 2009 Nissan Versa and the first offer was below what I expected but they ended up meeting me half way. They were very straight forward, fair and trusting. At no time did I feel like I was being cheated. I told them exactly what I wanted and they did their best to meet my expectations. Their car selection was to be expected, it’s a really small dealership and the car that I wanted is just now being released. Understandably, I had to wait a couple of days for the car to come in and they only had one hatchback to choose from. You have to remember, this is the Antelope Valley, not the San Fernando Valley. The nice thing about it was, even though they only had one and I told the Steven that I am not definitely buying a car, he still had the car held for me until the weekend when I could come in and test-drive it. Overall, I am 110% satisfied with my buying experience at AV Mazda. I’ve dealt with new and used car dealerships many times before and never walked out this happy. The salesmen are relaxed, friendly and knowledgeable to say the least, and not pushy at all. The finance department was way better than I expected. If you’re looking for a new car, I highly recommend stopping by and checking out what Antelope Valley Mazda has to offer. More

I went to AV Mazda to purchase a new RX-8. The sales representative was very nice at first, but proceeded to try and negotiate with me over monthly payments rather than the actual sale price of the vehi representative was very nice at first, but proceeded to try and negotiate with me over monthly payments rather than the actual sale price of the vehicle. I went home and did some research, but couldn't really compare the prices of other dealerships because AV Mazda ignored my requests on what they were asking for the vehicle. When I couldn't get an e-mail back from the floor sales rep (Gio) or the internet sales person rep (Danyelle), I finally e-mailed the sales manager Mike. He responded to my inquiry with, "Katie, the rx 8 on the floor is an r3 spec car, rare, is that the one your talking about??? mike". There were six other vehicles exactly the same for sale at other dealerships within 250 miles of my home. I sent them a link to another dealership's price and asked if they could match or come close, and if they couldn't to please let me know. This was the last response I ever received from the Sales Team at AVMazda. After a week of trying to get the sales staff to respond to e-mails or phone calls concerning the actual price of the vehicle, I finally gave up and purchased the exact same vehicle from another dealership 100 miles away. These guys lost out on a sale; I was prepared to come up on the price I was willing to pay for the convenience of buying close to home. I wouldn't recommend purchasing from this dealership due to their lack of communication skills. More

I just wanted to say thank you for having such an exceptional team . I recently moved from the AV to Orange County and last weekend I drove up there JUST to have my vehicle serviced by them. They exceptional team . I recently moved from the AV to Orange County and last weekend I drove up there JUST to have my vehicle serviced by them. They are patient (I'm a bit of a nut when it comes to my car) and so thorough. I trust that my car is in excellent condition after their inspections, which gives me peace of mind on the road. More than once, they have squeezed me in because of an Emergency and that has made such an impression that why would I THINK of going anywhere else?? It is because of the great experience that I had when I bought my Mazda there in 2006 that I will return to AV Mazda for my next vehicle. I am now a "commuter" and need something a little bit more comfortable. I look forward to getting a great deal and exceptional vehicle from your establishment. I look forward to coming to AV Mazda for years to come! Thank you again for such great staff at Mazda! More

I called kathy told her my problem.she jumped thru hoops to get my car in and serviced in a timely manner.she was real freindly and explained the procedure my car needed .my car was fixes the same day.im ve to get my car in and serviced in a timely manner.she was real freindly and explained the procedure my car needed .my car was fixes the same day.im very pleased with the service i received. Brian More

The service advisors (Kathy and Kerri) are very helpful and accomodating. They give sound advice whenever I go in for service. Thay are very friendly and also very professional. They know what they are and accomodating. They give sound advice whenever I go in for service. Thay are very friendly and also very professional. They know what they are doing. I hope all auto dealers have the same service department. More

my dealing with a v mazda was easier than expected,salesman picker was very much aware of what he was selling. a good sales experience.my introduction to tina in service was great.she set a expected,salesman picker was very much aware of what he was selling. a good sales experience.my introduction to tina in service was great.she set an appointment for installation of optional parts and everthing was completed as expected. I will defintley return for service. More

When I went in for an oil change I was a bit upset about the fact that the warranty did not cover the automatic part of the power windows. Tina listened very intently as I ranted on about it was so unfair the fact that the warranty did not cover the automatic part of the power windows. Tina listened very intently as I ranted on about it was so unfair with a brand new vehicle I only had for a few months. Her demaner was extremely professional, and after she got me calmed down, she assured me that she would do whatever she could to see that I left happy. She left for awhile and when she returned, she advised me that everything had been taken care of and the auto part of the power window had been repaired at no cost to me. I was very happy and pleased when I left. More

I would recommend this dealership for sales and service. They helped me with all my problems, very prompt and friendly. The service advisor let me know immediatly when my vehicle was finished and offered to They helped me with all my problems, very prompt and friendly. The service advisor let me know immediatly when my vehicle was finished and offered to pick me up from my place of employment. I am very pleased. More

They have always been very helpful to me. Their hours of operation fit my schedule. I have recommended them to my friends. I am very happy with the service I have received at this dealership. They know wh operation fit my schedule. I have recommended them to my friends. I am very happy with the service I have received at this dealership. They know what they are doing and have been taking good care of my truck. More

There was a bit of confusion about servicing the car because of the warranty, but even during the busiest time of the day Kathy went out of her way to make sure the job got done properly and that I unde because of the warranty, but even during the busiest time of the day Kathy went out of her way to make sure the job got done properly and that I understood what needed to be done next time in order to receive the best possible service. Everyone we have dealt with at this dealership has been extremely helpful and friendly. More