Dick Genthe Chevrolet

I called Bruce Genthe to complain about the "lack of" service I received. I had brought my vehicle in because a check engine light was on, but it sat there unnoticed for 4 days until I called Bruce, of" service I received. I had brought my vehicle in because a check engine light was on, but it sat there unnoticed for 4 days until I called Bruce, even after I made several calls and even stopped in. He immediately went to the service dept. and had them put my car on the scope to diagnose the problem, which turned out to be a bad part that they replaced. He also apologized emphatically and assured me that this is not their normal procedure. I felt bad that I had to call the boss, but was glad I did. Bruce was very helpful and kept me informed at each step. I am very appreciative of Bruce and the time he took out of his day to correct the problem I was having, because honestly the service dept. really dropped the ball on this one. I now have my car back, which they detailed completely inside & out for me. I still have some reservations about returning to Dick Genthe Chevrolet for any service work, but we'll see if the need arises. Thank you again to Bruce and Dennis, the Shop Manager I believe, who walked me to my car at the end to reassure me that I can call him also if I have any problems. More

I called on Monday, April 11, 2011 and spoke with Gary in the Service dept. I told him that my check engine light was on and asked if I needed to make an appointment since I couldn't get there until after wo the Service dept. I told him that my check engine light was on and asked if I needed to make an appointment since I couldn't get there until after work (about 5:00). He told me that I could just stop in and they would look at it, I also mentioned at that time that I would need a rental if I had to leave it, but he said to just stop in and they'd look at it before deciding if I needed a rental. When I arrived after work I spoke with Mike Leidner and he told me that they were very busy and I'd have to leave my car, so I said I'd need a rental. He then said that I'd have to pay because my warranty wouldn't cover the cost if it only took a couple of hours or less once my car was worked on. I got the impression it wouldn't take long to figure out and correct the problem so I didn't want to pay for a rental so I had to have them shuttle me home and then I had to make my own arrangements for a ride to and from work the next day. I didn't hear from Mike on Tuesday, April 12, so I called him around 1:30 to find out the status of my car, but he said it hadn't been looked at yet and he'd know more by 3:00. He finally called me back around 4:30 and said they wouldn't even be able to look at my car until Wednesday and again said he'd call. I didn't hear from him again so I called him at 3:15 on Wednesday and left him a message to call me and also said that I was coming to pick up my car by 4:30 whether it was done or not. By this time I was fed up! When I arrived I went straight to Mike and told him I was picking up my car, at first he said I'd have to go to the cashier but I told him that I didn't even know if it was done and that I had left him a message. He asked my name, but when I told him he just kinda laughed and said "hmmm, I don't remember that name", as did Gary who was standing next to him. I felt like they were having a laugh at my expense and I didn't get the joke. He finally found me in the system and said that my car had still not been looked at! It was only a check engine light! He asked me a couple of times if it had been running ok, which it had been, but I wanted it checked so as not to void my warranty, besides the fact that the light normally indicates that there is some kind of problem. He was very nice, but it felt like he was treating me like I was an idiot. So I said I wanted to pick it up because I had no other transportation available to get to and from work. He then asked if I wanted a rental, but I said that I would not pay for one, then he said I wouldn't have to because it would be covered under my warranty. I reminded him that he gave me a different story on Monday, but he said that since they had my car for a few days it would be covered now. I had no choice since I still had to get to work on Thursday. He took me over to the Enterprise window, after trying to be funny and telling me that I had to go down the road a couple of blocks to get there. NOT FUNNY at this point! He also said he'd be off the rest of the week and that Gary would be calling me when my car was done. Yeah, right. I can't believe that no one had 5 minutes over the course of 3 days to put my car on a scope just to see if any actual work had to be done! I think I was treated very poorly and am very upset at the whole situation. The only reason I went to this dealership was that it was the only Saturn authorized dealership in the area, which I had to go to according to my Saturn warranty. Today is Thursday and I am going back for my car. Enough is enough! Not only did I have to come up with my own alternate transportation, but I had to have someone else rearrange their schedule to help me. I can assure you that I will NEVER come back to Dick Genthe Chevrolet again, I found another Saturn authorized dealership in Ohio instead. I also can't believe that they are still in business if this is how they normally treat customers! More

I vowed I would never go back to Genthe after a previous vehicle purchase, but after my recent purchase I couldn't imagine going anywhere else. I originally started off with Lisa Stan who at the time was a vehicle purchase, but after my recent purchase I couldn't imagine going anywhere else. I originally started off with Lisa Stan who at the time was assigned to Internet Sales. She was very prompt, helpful and friendly and her follow up was very quick and efficient. I ended up purchasing a used vehicle through Cindy McTaggart who worked with Lisa and was very helpful and looked out for the vehicles that she thought I would be interested in. I finally purchased my vehicle and I am happy with it. Both Lisa and Cindy were there when I came to pick it up and I really appreciate everything that they did for me. I also had the pleasure of working with John Tomlin who is their finance guy. He was awsome! He was very patient with my issues and got me into a vehicle that I was extrememly satisified with and I really appreciate all the hoops that he had to jump through to get me in a vehicle. THANKS YOU GUYS! I will recommend these 3 to anyone! More

We purchased a used vechicle for our 16-year-old son from Dick Genthe Chevrolet last summer. Price was a big deal to us but so was purchasing a safe, reliable vechicle for our son. Genthe scored big points f Dick Genthe Chevrolet last summer. Price was a big deal to us but so was purchasing a safe, reliable vechicle for our son. Genthe scored big points from us in both areas. We got a great deal AND the car has been super AWESOME--never any problems. Kudos to the Genthe family for helping us make a very important decision in manner that was informative and felt comfortable, AND for giving us great value for our very hard earned dollars. More

I am very loyal to the Genthe Chevy dealership and have bought and leased cars from them exclusively for the last 12 years. It is worth my time and trouble to go out of town, as they have always been very bought and leased cars from them exclusively for the last 12 years. It is worth my time and trouble to go out of town, as they have always been very helpful and friendly. Great people, great family operation! Genthe's Got It! More