Dick Hannah Acura of Portland

HORRIBLE!!!!!!!!!!!!!!!! PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our c PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our car. We took our MDX in in November to have a water leak fixed, and were given a very nice loaner car (we appreciate that). We didn’t know where the leak was and knew it might take a while to fix. We were also prepared to pay what needed in order to do this, and we had about 1,500 dollars more of regular maintenance we were planning on having done in the near future. About 5 days into having our car we finally heard from the guy dealing with us and were told that the leak was “for sure” from the windshield. We were relieved and told them to go ahead and put a new one in- even though we knew it would be much more expensive than finding someone on our own to do it. Nearly two weeks into having a car they called to say it was finished and we could come get it. So we loaded up our one year old, in an ice storm and drove 40 minutes each way to get it. When we got in our car it was absolutely disgusting. COMPLETELY FILTHY. Our black interior was covered in a nasty grey dusty substance, they didn’t bother to clean up anything, there were BROKEN pieces of our car sitting in our center console and it was still SOAKING WET! We were absolutely appalled that they would even attempt to return it to us looking like this after we had just paid nearly 500.00 dollars for a new windshield. We refused to take the car until it was cleaned and had to, once again, transfer our child in the ice, into the loaner car. The man helping us said he wasn’t sure why it was still wet because “THEY RAN THE CAR WITH THE HEATERS ON IN ORDER TO DRY IT.” Seriously? That is how you chose to dry my car? You were going to return a car brought in for a water leak, wet? Wow. The next day we were asked to come back and try again, and we did, and the car had been “complimentary” detailed (which they should have done in the first place with a 500 dollar windshield). It looked and smelled great on the inside and we were fine with the fact that they couldn’t do the outside due to the weather. Fine. As I drive away I realize that they had drained EVERY last bit of my gas in “drying” my car with it running. Not pleased about that either. Many people offer us things to make the situation right, including a full tank of gas, which we appreciate and are feeling a bit better until fast forward to the next week when it rains AND MY CAR LEAKS JUST LIKE IT DID BEFORE!!!!!!!!!! Seriously. We attempt to call a few of the many people who want to make the “situation right” and not one of them return our phone calls. Funny, huh? So we finally reach an agreement that we will bring it back and they can find the leak for free this time because the last “leak” they fixed was unnecessary. The new man we are dealing with is very unpleasant. We are again, left with a loaner car, which is a life saver, yet this time my husband tells them exactly where to find the leak. They call once they find it, in the exact spot my husband suggested and tell him it will be 800 dollars per side to fix. He decides to find somewhere else to have that work done, as that is yet another outrageous price and with what we have been through we are not willing to pay it to this establishment. Fast forward to this morning when my husband goes to pick up our car, which has been filled with gas (thank you) but is absolutely disgustingly dirty again. They didn’t bother to put it back together and there are trim pieces everywhere, AND the water they sprayed in to find the leak??? ALL STILL IN OUR CAR!!!!!! I can’t make this up. It seems unbelievable, but it is true. How can an establishment that works with luxury cars, and changes astronomical prices get away with doing business like this??? It is appalling. I guess if I had read reviews I might know that I am NOT the only one having absolutely terrible experiences with this chop shop. I can tell you, there is absolutely NO WAY we will be giving one more penny of our money to this pathetic excuse of a repair shop, and I will do my absolute best to share this story with AS MANY people as possible. I have never written a review on anyone before, but I will find every single place available to post this. Thank you Acura of Portland for making the last month an absolute nightmare and for leaving us with a huge mess to clean up. You absolutely suck. Huge amounts. Mindy O’Neil More

Great place Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are gre Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are great. The wait is a little longer for oil changes, but it's worth it for me to know my car is functioning properly. It also comes with a car wash so I'm always leaving on something shinier than I came with. Recommend! More

service People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive ar People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive around. More

Plan to have my TL forever I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is always explained to me, and there are never any unpleasant surprises. More

Quality with respect As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went d As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went down. (NEVER had that happen anywhere else...EVER!!!) They always ask questions to make sure all problems are solved,,,,and always with respect and honesty. Looking for another vehicle there to purchase. You have my thanks, Larry Schwab More

Above and Beyond Service! As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained a As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained and detailed out when questioning any service or fee. You need to keep him helping your clients, this way we will always return. I would highly recommend your dealership to friends and family as I have in the past. More

Great Service I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a problem. He and his crew checked and re-asured me that there was not problem. After their process I felt much better and re-assured that everything was okey. More

Great, Helpful Service I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the fut I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the future. I would highly recommend this dealership to friends looking for service or a vehicle. More

Great experience every time. I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellen I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellent customer service. Something rarely seen anymore. Repairs done right the first time, and no hidden costs. Wouldn't go any where else . More

Exceptional Service Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent someone to pick me up. I especially appreciated him explaining the components included in the algorithm for calculating servicing time. More