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Dick Hannah Acura of Portland

4.6

183 Lifetime Reviews

12030 SE Stark St, Portland, Oregon 97216
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Top Reviewed Employees

Tirzah Schutt at Dick Hannah Acura of Portland

Tirzah Schutt

Finance
5.0
Nick Patoray at Dick Hannah Acura of Portland

Nick Patoray

Sales Manager
5.0
Khoa Dang at Dick Hannah Acura of Portland

Khoa Dang

Sales & Leasing Consultant
5.0
Sandy Silva at Dick Hannah Acura of Portland

Sandy Silva

Sales & Leasing Consultant
5.0

Latest Reviews

April 08, 2019

"Ripped off"

- Legit got ripped off

I looked online and found a 2013 Infiniti G37X at the dealership and told them when exactly I’d be at the dealership to look at it. When I showed up I had to wait because the salesman was in a training meeting. It was raining outside so my exterior examination of the car was brief. When I offered a price of $200 less than the price they would not accept my offer. So I had to pay full price for the car. When I got the car home I noticed the two rear tires were actually more worn upon further review. Les Schwab recommended new tires for this awd because of the way all 4 tires must be the same or else the awd will activate the front wheels when not necessary. AWD was occasionally flashing on my dash so that made sense. When I got my car back the rear tires were not offered back to me as they were being disposed of. I still have the fronts which are quite used but I have them as spares. $680 for the tires. As I was waiting to receive my plates in the mail I was at the expense of showing my trip permit through the back window with 5 percent window tint. You could only see the permit if you were standing right behind the car. Luckily I didn’t get pulled over. Within a week I had to pay $100 to get the illegal window tint removed from my back window as well as the two passenger rear windows. After 2500 miles my front right wheel bearing was making noise. Les Schwab confirmed and it was replaced under power train warranty but not until I payed over $100 gas to get there and also replace the gas in the loaner as requested. I also noticed the car was sold to me missing one of the chrome pieces on the left fog light housing. There’s a red key flashing on the dash I replaced the battery it’s still flashing and they couldn’t figure it out while I was there getting my wheel bearing. I was told to go to Infiniti for that issue but the car was sold to me in the beginning with the red key. I tried to contact them online with the contact us message system online with no response. They are not willing to take responsibility for anything I just mentioned so no I do not recommend Dick Hannah Acura of Portland. These kinds of problems are the reason I asked for $200 off the price. I recommend a pre purchase inspection before buying. I personally will not be going back. I don’t have pictures of the tires as they were not offered back to me so I’ve included ones I do have on Facebook. For the $16.5k I spent plus almost a thousand extra in expenditures I could have gotten a q50s.

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Employees Worked With

March 27, 2019

"Straight up people, very great and laid back experience "

- 1fastguy

Highly recommend going to this dealership as we had already worked a deal with another car lot to have them lie and play the back and forth game. I called acura of Portland and got Jim and explained the situation we where in and let him know exactly where we need to be being we would be traveling 4 hours from southern Oregon and wanted to make sure we had something lined up before we got there. Promptly within 5 minutes he called back and surprisingly to me we had a deal as I thought can it really be this easy? We arrived the next morning they had our car sitting out front ready to go. Everyone there made it a very pleasant experience. If your looking to get treated well and fair go see these guys.

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Employees Worked With

December 30, 2018

"Professional and fast"

- xnguyen2007@yahoo.com

All the team work really well. I don’t want to waste their time and my times. So I told Scott and he make it happen. I can’t remember his name, but he a manager of Scott is super nice too. Khoa at financial team is really quick too. So I am glad that everything goes really smooth.

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Employees Worked With

Other Employees : Can’t remember the manager name

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines