Dick Hannah Acura of Portland

There are good dealerships, bad dealerships and ...and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron ...and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron Tonkin Acura across town back in December 2014. The reason we decided to try Dick Hannah for our second vehicle was because we thought they might be more willing to negotiate on price. Well, hindsight is always 20/20. Below are our experiences with Dick Hannah Acura: 1. The finance department is extremely slow. I signed my original sales contract in mid-July. We had a trade-in Hyundai with negative equity on it, the loan on which they offered to pay off quickly. They didn't pay it off until September 1st, which means we got hit with a ~$580 additional monthly payment for a car we no longer even had physical possession of. Now, logic would then follow that since the principal on the Hyundai was lowered as a result of our additional monthly payment, I should be refunded some money when the dealership pays it off, right? Not so; because they took so horridly long in their processing, interest charges ate up most of the $580 and we only got back $75. 2. Finance is also extremely disorganized. When I asked them about the AcuraCare extended warranty, no one in the whole dealership had a copy of the manufacturer's fine print terms on hand. They told me I would get a copy in the mail after I signed up. I told them I would not sign something when they didn't even have fine print for me to read. 3. The service department is very unfriendly and condescending. A few days after I took delivery of my new 2016 vehicle, I noticed an issue with the brakes. The pedal would go stiff if the car was left off for 24+ hours, something our 2015 vehicle does not do. I brought this up with the service department, and they immediately dismissed my concerns as "it's normal". When I tried explaining my concerns further, the tech simply sneered at me (while I was still speaking!) and brushed it off as "it's a feature with the new model year". What a textbook answer of a horrible staff member. 4. I specified several accessories to be added on to my new vehicle. This required an appointment with service, which I scheduled. My natural understanding was that they would install the accessories in their shop. No one told me that their body shop is actually located in Vancouver, WA, and that they would be clocking over 30 miles on my new car driving it there and back! 30 miles is not much in the grand scheme of things, but I am extremely miffed that they did so without informing me at all. Ron Tonkin Acura on the other hand, does not do this. They install all the accessories at the dealership. 5. One of accessories I added to my car was the "Lower chrome door trim". It was so shabbily installed that they started coming loose in less than a month. I eventually had to get both front chrome strips replaced. 6. While they had my car in Vancouver, they actually forgot to install one of the accessories that I had requested and paid for in my loan. They told me they would have set up another appointment to take the car back there again. I said "forget it" and asked for a refund on the accessory. More on that later. 7. The license plates took over two months to arrive. The vehicle was ordered in mid-July and I signed the application for the plates then. The vehicle was delivered to me on August 6th. I did not receive my plates until October 22, which was uncomfortably close to the early-November expiration date of my temporary sticker. Ron Tonkin on the other hand? They have your permanent plates installed onto your new car before you even drive it off the lot! 8. Remember the accessory they forgot to install? I asked for my money back, and now finance won't pay me. They first told me that they would mail me a check, but it never showed up. Upon further in-person inquiry, they told me that they mailed it not to me but to Acura Financial Services, as they claim they are required to do so in these cases. I meticulously checked my loan account, there was no sign of it anywhere. Upon further in-person questioning, they backtracked and told me they hadn't mailed the check yet, but would send it out the following Monday, and that it would probably show up in my next statement. It's been two statements since, and it still hasn't showed up. That's once that I've had to call them and twice that I've had to go to the dealership in person and I still don't have my money. I am tired of being lied to my face and stolen from. The bottom line is this: Dick Hannah Acura is a most unpleasant and treacherous place to buy your next vehicle. They are condescending, rude and dishonest--the combination of which is a difficult feat to achieve even for a car dealership. So shop here if you enjoy being cheated, looked down upon and bald-face-lied-to. If you don't, save yourself time, money and multiple headaches and buy from Ron Tonkin instead. Just the 2c of someone who has bought cars from both establishments. More

Excellent service!! Last Thursday my husband and I were in to look at a car. With the help of Ernie and Nick we ended up buying our very first brand new car! The experien Last Thursday my husband and I were in to look at a car. With the help of Ernie and Nick we ended up buying our very first brand new car! The experience we had was far from your typical car dealer purchase. There was no pressure and Ernie was genuinely after our best interest. We were there pretty late for a week night but not once did we feel rushed or pushed out the door. I will be recommending more people in the market for a car to Ernie and Dick Hannah based on the whole experience we had. Thank you! More

Very deceitful and dishonest . We negotiated and found the car completely over Internet. We had them run our credit and get us approved over the Internet. When we showed up the . We negotiated and found the car completely over Internet. We had them run our credit and get us approved over the Internet. When we showed up they did not have the right vehicle and they switched us to a much more expensive vehicle, they paid us less for our trade in, and our monthly payment went up $30+ dollars a month. We should've had a clear mind and walked away but it was almost 10 o'clock at night and the thought of renegotiating at another dealership was completely exhausting. So although we ultimately did decide to take the wrong car and paying a higher payment, it is not a dealership that we would recommend. Their old school sales tactics and bait and switch is very outdated and disrespectful to an intelligent clientele. We had a far better experience at Ron Tonkin and our next lease will be from them. After finding out that we were upset it took five days for the sales manager to finally call us. he explained it was not their policy to tell a customers they do not have the right vehicle even when they set an appointment on that exact car. It is also not their policy to make sure that the person making the decision is aware of any number changes ahead of time. They knew that I was the negotiator and purposely had my wife signing numbers while I walked outside. I did not find out until we were in finance. The sales manager found nothing wrong with this and said it was company policy. In my opinion I will never spend another dollar at this dealership or franchise. As I said we ultimately did make the decision to go forward with the lease but it was out of pure exhaustion and discuss. we just wanted the process to be over. Certainly not the treatment you would expect out of a luxury car brand. More

This team went above and beyond! Six stars! Every employee had a smile and greeting for us and helped keep my young son entertained and engaged during the process. It took several visits for me Every employee had a smile and greeting for us and helped keep my young son entertained and engaged during the process. It took several visits for me to find The Perfect Car, and their patience was limitless — although I'm sure they were seeing me so often they wondered if I'd moved in. Brad and his sales team worked tirelessly to find financing for me, Tuan made the usually tedious paperwork process quick and painless, and Jose went over the car top to bottom, carefully explaining the many features that were new to me. Dick Hannah isn't like the other auto dealers in the area — you can tell that the employees are genuine, honest, and straight-forward, which is rare to find at a car dealership!! More

Great customer survice! Jose Restrepo was a great salesperson. I defiantly recommend this dearship. José made our buying experience very easy and without any pressure. I woul Jose Restrepo was a great salesperson. I defiantly recommend this dearship. José made our buying experience very easy and without any pressure. I would defiantly come back and do more business with this Brad and José. Brad Caba (desk manager) also made our buying process fast and gave as a great deal. More

Good experience As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. The service is fast and the price is competitive. More

Where do I begin. If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicl If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicle. I have seen and accompanied other people for their purchases, but never have I ever seen anything like this. Back in March, I found a Jeep on the Dick Hannah website, it was available at the Dick Hannah Acura off of Stark Street. I decided to look it over, ask for opinions and weigh my options as there were other vehicle that had caught my eye. For the price and what I THOUGHT I was getting, I was sold. But I wanted to see it and drive it myself before sealing the deal. I arrived at Dick Hannah on a Saturday morning and immediately went straight to the vehicle, without waiting for a sales rep. I looked over and under and read everything that I could before having anything change my frame of mind. Of course not long after, I was approached by a nice gentlemen names Jose. He brought umbrellas out to us and was eager to assist in any way he could. He quickly went to get the keys for a test drive, as we were looking inside to allow more time to examine. Everything looked great. When he came back, we started it up, popped the hood and let that baby run. No issues, no weird sounds, no red lights. The test drive was amazing, the Jeep was sound, safe and very comfortable. I didn't even test the radio until after I got back to the dealership. I had it set in my mind that this was what I wanted. I immediately went in and said ok, this is what I want, lets do this. They wouldn't budge on price, ok, that's fair, it's a great catch. Or so I thought. Fast forward to a week later. This is where it all started. Being the first weekend of ownership, I wanted to take my family to ride in the Jeep at the beach. After the first night there, we went to get into the jeep and noticed water on the seat. I immediately looked up to notice that the roof was wet and leaking. Ok, lets call and see what's up. Called to see what options there were, was told to bring it in, fair enough. Fast forward a couple more days, tried dealing with my sales rep to see what could be, absolutely no response. I take it in that following Saturday. EVERYONE there was so surprised and had no clue what was going on. Oook. Well let me tell you. Please figure this out. An entire day later, I get a call from the service department to come pick up my Jeep, there's nothing they can or will do. Was told, and I quote, "If you were to Google it, it's a pretty common problem. Take it to Jeep."," Our vehicles are sold as is." "It's a Jeep manufacture faulty." Um, ok! Well, I guess I will do just that. Fast forward last time, to this last week. I take my Jeep into Dick Hannah Jeep in Vancouver, off Auto Mall Drive. Team Service Manager, Teila, was absolutely wonderful. Due to them closing and my needing the vehicle, I couldn't leave it then. But explained the situation and was told they would look at it. I moved stuff around and made it so that I could leave it for a few days. Took it in, absolutely great, fast efficient, felt very secure leaving my Jeep there. MUCH to my surprise, when I received the details of my repairs needed, I WAS FLOORED! Over $4,000 worth of damage found, DURING THE SAME DIAGNOSTIC THAT ACURA RAN! I couldn't believe it, I was speechless. I tried to contact Acura, Jeep tried to contact Acura, nothing. Nobody will respond. I have numerous email attempts, even tried online chatting with a rep. The only way to get an answer is in person, and even then it doesn't get fixed. Perhaps legal action or a KATU news is the key to getting things fixed. Regardless of whether or not I purchased an extended warranty, this vehicle should not have been sold in this condition. I will absolutely be sure to update, when xxxx freezes over, and I get a response. More

Got a great car for a great deal. Don't know why there's so many negative reviews on here, expecially on loans falling through. The dealer has no control over a banks decision to finan Don't know why there's so many negative reviews on here, expecially on loans falling through. The dealer has no control over a banks decision to finance you or not, I had two previous loans fall through earlier this year and not once did I blame the dealership. On to my personal experience. I have been trying to get into a newer, safer vehicle for a couple of weeks due to my wife and I both working and expecting our first child in August. So being leary from a bad experience from another dealer in Vancouver I decided to give these guys a try and we're glad we did. We were greeted promptly upon entering the store and it was a very quiet and relaxed atmosphere. After some chatting with Randy about what we were looking for in a second vehicle he suggested a 2012 Honda Civic. We looked at the car and took it for a test drive, it had some powered options but that was the least of my concerns but it handled very well, gets great milage and has 4 doors, perfect for what I need. So getting back I conveyed my interest in the car and Randy goes and grabs a writeup and I'm thinking here comes the horse-trading. He sits down and we start talking and exchanging information for the financing, he takes the info to his sales manager Nick and my wife and I talk about where we want to be and our fears (we filed bk last year). Randy came back out with financing that was well below where we wanted to be and with a warranty to boot! Try these guys out if you haven't and if you have give them another shot: Randy, Nick and Tuan. Thank you for a painless and wonderful experience. More

Great work & great value I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimi I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimize costs and keep my cars running past 200,000 miles. Lately, my current service manager, Derek, has been great at helping me track down an intermittent noise on our MDX at no charge until they identify it and do the work. I just had regular maintenance done and appreciate the customer loyalty discount program. More

Disappointing experience with the service department I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my batt I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my battery. I called and ask how much it would be to diagnose the problem and was told it was free to evaluate my car. I asked the Team service Manager Steve Becker again when I arrived he also stated it was free. After finding what might be the cause (door lock actuator malfunctioning) they called the company I have a warranty policy with. Come to find out they included the evaluation in the price to repair it, after stating it was free. If you guys can't be honest and up front why should I trust you to work on my car that transports my family around? I would not even recommended you to my worst enemy. You lost my business. More