Dick Hannah Acura of Portland

I would have to say that my experience with Dick Hannah Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bou Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bought a used car and we were offered the full warranty for 3 months or 3000 miles on all major systems, we were also offered the Loyalty Rewards Program. We had a new guy help us with signing our papers and he never went over the EXTENDED WARRANTY although we were told we opted out of this, If we opted out of this weren't aware. In the first 30 days we had a trim piece fall off the front driver door it had been broken and they put it on with double sided sticky tape. In the first 30 days we had a driver side light cover in fall off it was also broken, the abs light came on as well as the service Air ride control and Tire control message flashing. We took the car in and we were told that none of our mechanical defects where covered and it was going to cast over 700 just for the air compressor. We were told that the trim piece and marker light couldn't be replaced. We were told that we should have purchased the extended warranty!?! The Sales manager called my husband a liar he told him he should have got the EXTENDED WARRANTY. We only had this car a little over a month and the DEALERSHIP isn't the least bit concerned about what we may think about the car they sold us or their lack of empathy for the situation. My husband asked him, So your motto is (WE BELIEVE IN NICE). I guess that doesn't apply today? The sales manager didn't respond. We asked to have the car put outside with the keys locked in it. We told them we would pick it up. Brad the Sales manager was more then happy to do that for us. I received a call from Rob in the Services Dept. he was very nice and he did have empathy for our situation but unfortunately that didn't lower the cost of the repairs on our NEW/ USED CAR. We could have chosen any dealership we live near Auto Row, we chose them because we thought dealing with a larger dealership might be the better option. We now believe that it really doesn't matter when it comes to buying a used car. I believe this dealership should have offered to cover some of the cost. Beware of this dealership. They don't BELIEVE IN NICE! More

After a day or so of negotiating the sales person said "Let's meet in the middle, $150 difference each. I will take this to my manager and make it happen - $150 is not going to break us. I have the keys "Let's meet in the middle, $150 difference each. I will take this to my manager and make it happen - $150 is not going to break us. I have the keys in my pocket. I consider this your car. I will put a Sold sign in the window and move the car to the back of the lot. I'll call you in ten minutes to let you know." I said "Okay, deal." I got a call about an hour and a half later. "I've got good news and bad news. The bad news is the car was sold. The good news is I found a dealer two states away with the same colors. If you are willing to pay the full price (i.e., no longer meet in the middle) we can still make it happen." After a few minutes I called back and agreed to the deal. The sales person called me back and said "my manager called their manager and it is done. We have to work out the dealership trade but they know we have that car. You have nothing to worry about. It is done." I agreed to come in the next morning to put down a deposit on the car; the car was to be transported one day later. I thought it was crap to tell me the car was mine and it was being pulled from the lot, only to be told it was sold. The salesperson had a lot of excuses for how the keys were supposedly in his pocket but the car was sold to someone else ("it was a fleet manager and he has a lot of pull"). It was also 'convenient' how the sale of this car was resulting in me paying more for the next one... I was a bit peeved but still wanted the car so I got the family up and drove across town for my 10am appointment. I got a call at 10am (which I couldn't answer) and another one a few minutes later where the salesperson told me the car had been sold. I challenged him on this - just the night before he said his manager spoke with their manager and the car was held. His explanation? The other manager looked online at his inventory and didn't know the car was gone until he walked the lot the next morning. I call xxxxxxxx on that one. But wait there is more. Shock of all shocks...the salesperson invited me to come over and test drive the cars they had in stock, never mind they weren't the colors I wanted. Again, I call total xxxxxxxx on this move. In my opinion the car two states away never existed and this was all part of a scheme to get me to pay more for a car I clearly never wanted. In total, I will never do business with these people. Ever. They represent the worst of the worst, some sad compilation of the worst stories you've ever heard about with car salesmen. Do yourself a favor and avoid them at all costs. I give them 1 star because I can't give zero stars. More

I live in Washington state near the Canadian border. After dealing with several Seattle dealerships, I found their prices much too high in comparison to other states. I routinely travel to both Chicago After dealing with several Seattle dealerships, I found their prices much too high in comparison to other states. I routinely travel to both Chicago and Las Vegas and was seriously considering purchasing vehicle from one of those states and driving back to Washington as their prices were substantially less than the three Seattle dealerships. On a whim I contacted Acura of Portland and they really went beyond the call of duty to assist me and the budget constraints I was working under for a 2011 Acura TL with Tech. If you can afford to pay whatever the Seattle dealerships want, by all means shop with them. However, if you are looking for a fair price, Acura of Portland is the best place to go in the Pacific Northwest. Duane Phillips was honest and straightforward with me and never gave me the runaround. In addition, I was able to do all this via phone and email as Portland is 5 hours away. It was a great experience. Good luck on your car search! More

My wife and I went to the dealership with the intentions of purchasing a new car. I had made contact with the internet sales person and requested several vehicles to look at. Once we arrived the internet sa of purchasing a new car. I had made contact with the internet sales person and requested several vehicles to look at. Once we arrived the internet sales rep made us wait for about 45 mins prior to even showing us any vehicles which was onlt two out of the eight I requested. Now comes the trade in.... We had a 2000 BMW 740il top of the line BMW with low miles for the year and in excellant shape inside and out when they appraised our trade in they came back and said it had been wreaked before because " checked with a paint meter" and only offered us $4000.00 after going back and forth we left and took our BMW to a independent appraiser whom said they lied and where just trying to make a profit which I felt was true. So we took our buisness else where and will recommend people stay clear from Acura of Portland. More

Everything was first class. I don't get in there often but it was easy to see they like to pamper their customers. Even though I came in for warranty work, they washed the car and vacuumed it too. The o but it was easy to see they like to pamper their customers. Even though I came in for warranty work, they washed the car and vacuumed it too. The only thing that surprised me is there was now WIFI in the waiting room. More