Dick Hannah Acura of Portland

Great work & great value I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimi I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimize costs and keep my cars running past 200,000 miles. Lately, my current service manager, Derek, has been great at helping me track down an intermittent noise on our MDX at no charge until they identify it and do the work. I just had regular maintenance done and appreciate the customer loyalty discount program. More

Disappointing experience with the service department I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my batt I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my battery. I called and ask how much it would be to diagnose the problem and was told it was free to evaluate my car. I asked the Team service Manager Steve Becker again when I arrived he also stated it was free. After finding what might be the cause (door lock actuator malfunctioning) they called the company I have a warranty policy with. Come to find out they included the evaluation in the price to repair it, after stating it was free. If you guys can't be honest and up front why should I trust you to work on my car that transports my family around? I would not even recommended you to my worst enemy. You lost my business. More

First service I recently purchased an 18 month old Acura RDX from a private party. I took the car to Dick Hannah Acura for the first service, 15,000 miles approxima I recently purchased an 18 month old Acura RDX from a private party. I took the car to Dick Hannah Acura for the first service, 15,000 miles approximately. The service department was very organized, polite, explained thoroughly what they would do to the vehicle, and everything was taken care of in the exact amount of time they indicated. The customer service area is spacious, clean and well maintained, also. More

HORRIBLE!!!!!!!!!!!!!!!! PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our c PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE! Here’s a little story about our experience with Acura of Portland repairing our car. We took our MDX in in November to have a water leak fixed, and were given a very nice loaner car (we appreciate that). We didn’t know where the leak was and knew it might take a while to fix. We were also prepared to pay what needed in order to do this, and we had about 1,500 dollars more of regular maintenance we were planning on having done in the near future. About 5 days into having our car we finally heard from the guy dealing with us and were told that the leak was “for sure” from the windshield. We were relieved and told them to go ahead and put a new one in- even though we knew it would be much more expensive than finding someone on our own to do it. Nearly two weeks into having a car they called to say it was finished and we could come get it. So we loaded up our one year old, in an ice storm and drove 40 minutes each way to get it. When we got in our car it was absolutely disgusting. COMPLETELY FILTHY. Our black interior was covered in a nasty grey dusty substance, they didn’t bother to clean up anything, there were BROKEN pieces of our car sitting in our center console and it was still SOAKING WET! We were absolutely appalled that they would even attempt to return it to us looking like this after we had just paid nearly 500.00 dollars for a new windshield. We refused to take the car until it was cleaned and had to, once again, transfer our child in the ice, into the loaner car. The man helping us said he wasn’t sure why it was still wet because “THEY RAN THE CAR WITH THE HEATERS ON IN ORDER TO DRY IT.” Seriously? That is how you chose to dry my car? You were going to return a car brought in for a water leak, wet? Wow. The next day we were asked to come back and try again, and we did, and the car had been “complimentary” detailed (which they should have done in the first place with a 500 dollar windshield). It looked and smelled great on the inside and we were fine with the fact that they couldn’t do the outside due to the weather. Fine. As I drive away I realize that they had drained EVERY last bit of my gas in “drying” my car with it running. Not pleased about that either. Many people offer us things to make the situation right, including a full tank of gas, which we appreciate and are feeling a bit better until fast forward to the next week when it rains AND MY CAR LEAKS JUST LIKE IT DID BEFORE!!!!!!!!!! Seriously. We attempt to call a few of the many people who want to make the “situation right” and not one of them return our phone calls. Funny, huh? So we finally reach an agreement that we will bring it back and they can find the leak for free this time because the last “leak” they fixed was unnecessary. The new man we are dealing with is very unpleasant. We are again, left with a loaner car, which is a life saver, yet this time my husband tells them exactly where to find the leak. They call once they find it, in the exact spot my husband suggested and tell him it will be 800 dollars per side to fix. He decides to find somewhere else to have that work done, as that is yet another outrageous price and with what we have been through we are not willing to pay it to this establishment. Fast forward to this morning when my husband goes to pick up our car, which has been filled with gas (thank you) but is absolutely disgustingly dirty again. They didn’t bother to put it back together and there are trim pieces everywhere, AND the water they sprayed in to find the leak??? ALL STILL IN OUR CAR!!!!!! I can’t make this up. It seems unbelievable, but it is true. How can an establishment that works with luxury cars, and changes astronomical prices get away with doing business like this??? It is appalling. I guess if I had read reviews I might know that I am NOT the only one having absolutely terrible experiences with this chop shop. I can tell you, there is absolutely NO WAY we will be giving one more penny of our money to this pathetic excuse of a repair shop, and I will do my absolute best to share this story with AS MANY people as possible. I have never written a review on anyone before, but I will find every single place available to post this. Thank you Acura of Portland for making the last month an absolute nightmare and for leaving us with a huge mess to clean up. You absolutely suck. Huge amounts. Mindy O’Neil More

Great place Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are gre Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are great. The wait is a little longer for oil changes, but it's worth it for me to know my car is functioning properly. It also comes with a car wash so I'm always leaving on something shinier than I came with. Recommend! More

Plan to have my TL forever I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is always explained to me, and there are never any unpleasant surprises. More

service People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive ar People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive around. More

Above and Beyond Service! As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained a As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained and detailed out when questioning any service or fee. You need to keep him helping your clients, this way we will always return. I would highly recommend your dealership to friends and family as I have in the past. More

Quality with respect As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went d As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went down. (NEVER had that happen anywhere else...EVER!!!) They always ask questions to make sure all problems are solved,,,,and always with respect and honesty. Looking for another vehicle there to purchase. You have my thanks, Larry Schwab More

Great Service I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a problem. He and his crew checked and re-asured me that there was not problem. After their process I felt much better and re-assured that everything was okey. More