Dick Hannah Acura of Portland

Great, Helpful Service I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the fut I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the future. I would highly recommend this dealership to friends looking for service or a vehicle. More

Great experience every time. I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellen I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellent customer service. Something rarely seen anymore. Repairs done right the first time, and no hidden costs. Wouldn't go any where else . More

Exceptional Service Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent someone to pick me up. I especially appreciated him explaining the components included in the algorithm for calculating servicing time. More

I was greeted as I got out of the car and told that Sam was on a call and would be with me shortly. Sam explained what the service was B13 and what it would entail and how long it would take (I wait). He was on a call and would be with me shortly. Sam explained what the service was B13 and what it would entail and how long it would take (I wait). He asked if there was anything else I wanted and I explained my battery was at least 6 years old and I wanted it changed, I didn't care if it tested OK. When the car was done, Sam went over what was found and how well everything checked out and what to expect for the B14 that would be coming up in the next year. It was a very informative appointment. Even though I get a Loyalty discount, I have no comparison and I want to pay a fair price, but the Brand just shouts expensive. (sorry). Kudos to Sam for treating me like a person with some knowledge. More

We have purchased four automobiles from Hannah Dealerships and three Acuras. Experience up to now has been good, but never had major problems with any of the vehicles we purchased from them. Th Dealerships and three Acuras. Experience up to now has been good, but never had major problems with any of the vehicles we purchased from them. That is up to our '13 Acura MDX. We experienced issues with the power steering system and blue tooth connections to our phones. Major work was authorized and performed by Hannah on the MDX to resolve a issue with the power steering but was not resolved. The management said they would stand behind us but we realized they meant, way behind us. Even though Acura authorized hundreds of dollars in repairs that did not fix anything, they then claimed the problem is a "Characteristic" of the vehicle. Blue tooth on a loaner '13 TL worked fine but our MDX had an issue. Acura again used that this was a vehicle "characteristic", Dealership said they would make sure we were happy. They said they would trade in the seven month old MDX for about 2/3s of the original sale price. Good deal for them, not for us. This is the last Acura/Honda product we buy and definitely not do anymore business with a Hannah dealerships. I guess this will be our "characteristic." More

The team was very polite and efficient and answered all of my questions. Service was completed well before the time I was given. I did not have to wait to check in and was greeted and checked out immedia of my questions. Service was completed well before the time I was given. I did not have to wait to check in and was greeted and checked out immediately. It cost less than I was quoted on the phone which is always a pleasant surprise. I was told my vehicle was in great shape. More

I bought my 2004 TL here at Acura of Portland about 6 years ago. The service team here are simply incredible! They have not only kept my car running at peak performance but I am proud to say that I am years ago. The service team here are simply incredible! They have not only kept my car running at peak performance but I am proud to say that I am currently at about 304,000 miles and the car is still running strong! They always take care of me and for that reason I will be returning soon for my next car! More

I find I can truly trust Ray Reynolds, Red Team in the service department, with maintaining my 2000 RL in tip top running condition. If the service dept. finds an issue with my car he's there on the phon service department, with maintaining my 2000 RL in tip top running condition. If the service dept. finds an issue with my car he's there on the phone explaining the details to me. I've never felt 'hard sell' pressure or been asked to pay for service that was not needed. Ray is great in fitting me in quickly when I have unexpected service needs as well. I'll continue taking my car to Dick Hannah Acura for all of my future servicing needs. Thank you Red Team! More

It was so nice to deal with such a professional group of people... I guess when you buy a quality vehicle you would expect the highest in quality customer service... Well that's what I got... I retired fro people... I guess when you buy a quality vehicle you would expect the highest in quality customer service... Well that's what I got... I retired from FedEx last year as an Executive where we demand our people to provide excellent customer service... Well you guys met my expectations and I would highly recommend you... Sincerely, Jorge Bailey... Regional Account Executive FedEx, Retired More

After graduating college, I came home for a few months to find an affordable car. A very personable, helpful, and professional sales associate of yours named Noe Galvez assisted me in attempting to find a ca find an affordable car. A very personable, helpful, and professional sales associate of yours named Noe Galvez assisted me in attempting to find a car that suited me. I told him I wanted a car that was red since that is my favorite color and also economical. He suggested a 4-door, automatic, Hyundai Elantra with a CD Player. It was used, but only had about 2,000 miles driven on it. I liked the fact that he helped me find a car in my price range and that was in great shape! I have had the car since August of 2012 and haven't had any problems with it! Thanks Noe for recommending this car! More