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Dick Hannah Acura of Portland
Portland, OR
222 Reviews
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Showing 222 reviews
September 12, 2013
I moved from Michigan to Camas Wa recently and I need an oil change with any scheduled maintenance. Without an appointment I went there and was greeted by a young handsome gentleman, who is really friendly oil change with any scheduled maintenance. Without an appointment I went there and was greeted by a young handsome gentleman, who is really friendly and patient with me when I told him my visiting purpose. He checked my vehicle, identified a few scheduled maintenance needed and made recommendation to me with all the price options. It took only 50 minutes for the technician to complete the job with a nice clean car wash. During my waiting time, I chatted with this gentleman about my on/off situation of displaying messages such as "tighten your fuel cap", "check engine emission system" that I had experienced during past months. He nicely and patiently explained to me several possible causes, which pretty much agreed with the on-line research I did. When I was in Michigan, I always brought my MDX to a nearby Acura Troy in Michigan and I had been very pleased with their quality service. After moving here, I am even happier with this new dealership because I can put my trust in them. More
by jdshen
Employees Worked With
A young gentleman I did not get his name
August 24, 2013
I always have a great experience at Dick Hannah! The main reason is the employee who takes care of me and my car. :) Just want to give a shout out to Sam. He is seriously always friendly, patient, kin main reason is the employee who takes care of me and my car. :) Just want to give a shout out to Sam. He is seriously always friendly, patient, kind and explains what is going on and what needs to happen with my older MDX. Thank you Sam, you're awesome! More
by lorismucker
Employees Worked With
Sam
August 22, 2013
We purchased our used 2005 TL here in late 2006 with about 20,000 miles on it. It now has almost 90,000. We live approximately 45 minutes west of Acura of Portland (AOP) and I have been taking our Acura about 20,000 miles on it. It now has almost 90,000. We live approximately 45 minutes west of Acura of Portland (AOP) and I have been taking our Acura here for service every since. I have always had an excellent experience working with AOP. I first worked with Joey and from there lately with Ray. Employees have always been friendly and willing to provide the service needed without trying to sell or perform work on it that was not necessary. I find it worth my level of confidence to travel the distance I do for the work that AOP provides. Can I find a place that is not as expensive, yes. Am sure I can. Would they be a thorough a d caring and complete I don't know. That is why I come back. More
by greeleyj
Employees Worked With
Ray
August 11, 2013
Sam is such a professional, I look forward to bringing my car in for service. He knows me, remembers my vehichle and its nuances - that really means a lot! Sam never pressures us, but I know when he recom car in for service. He knows me, remembers my vehichle and its nuances - that really means a lot! Sam never pressures us, but I know when he recommends a service that they are needed. Best service department out there! More
by Therundles
Employees Worked With
Sam Berglund
April 23, 2013
I would have to say that my experience with Dick Hannah Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bou Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bought a used car and we were offered the full warranty for 3 months or 3000 miles on all major systems, we were also offered the Loyalty Rewards Program. We had a new guy help us with signing our papers and he never went over the EXTENDED WARRANTY although we were told we opted out of this, If we opted out of this weren't aware. In the first 30 days we had a trim piece fall off the front driver door it had been broken and they put it on with double sided sticky tape. In the first 30 days we had a driver side light cover in fall off it was also broken, the abs light came on as well as the service Air ride control and Tire control message flashing. We took the car in and we were told that none of our mechanical defects where covered and it was going to cast over 700 just for the air compressor. We were told that the trim piece and marker light couldn't be replaced. We were told that we should have purchased the extended warranty!?! The Sales manager called my husband a liar he told him he should have got the EXTENDED WARRANTY. We only had this car a little over a month and the DEALERSHIP isn't the least bit concerned about what we may think about the car they sold us or their lack of empathy for the situation. My husband asked him, So your motto is (WE BELIEVE IN NICE). I guess that doesn't apply today? The sales manager didn't respond. We asked to have the car put outside with the keys locked in it. We told them we would pick it up. Brad the Sales manager was more then happy to do that for us. I received a call from Rob in the Services Dept. he was very nice and he did have empathy for our situation but unfortunately that didn't lower the cost of the repairs on our NEW/ USED CAR. We could have chosen any dealership we live near Auto Row, we chose them because we thought dealing with a larger dealership might be the better option. We now believe that it really doesn't matter when it comes to buying a used car. I believe this dealership should have offered to cover some of the cost. Beware of this dealership. They don't BELIEVE IN NICE! More
by terakumpf
Employees Worked With
BRAD
November 14, 2012
This dealership does not deserve to stay open. After bringing my car in over four times for the tire light coming on the employees lied to me. The guys in the service department are so poorly trained th bringing my car in over four times for the tire light coming on the employees lied to me. The guys in the service department are so poorly trained they couldn't find a simple leak, they had to take the car to Les Schwab. Then once they found the leak they tried telling me that Lexus approved only two of the tires being replaced with tires of a different tread. My car is all wheel drive so I knew that all the tires needed to be equal in use and the same tread. When I spoke of my concern they said they called Lexus personally and the woman said it was fine. The manager Tony also said that it was fine because my rear tires were a different size than the front. This was not true, all four tires and rims are identical. So either Tony, the manager, lied or he is can't tell the difference on something as simple as tire size. I called Lexus to verify what the service man said and the woman who the employee spoke to said she warned him it would ruin my transmission and should under NO circumstances be done. The employees here have no respect or morals. They do not care about their customers or their safety. More
by canwoww
June 16, 2012
We are very pleased with the consistant great quality of service we recieve at Dick Hanna Acura.They are courteous, informative,and provide quality worksmanship. service we recieve at Dick Hanna Acura.They are courteous, informative,and provide quality worksmanship. More
by ldswanson
Employees Worked With
Ken Harris
June 07, 2012
I usually take my Acura to the Ron Tonkin Dealership in Beaverton, where I purchased my car (10 years ago!). When my "TCS" light and another, unknown indicator light came on and my car was sounding and fe Beaverton, where I purchased my car (10 years ago!). When my "TCS" light and another, unknown indicator light came on and my car was sounding and feeling like it was changing gears, I was concerned with driving the freeway to Beaverton. Midas technician did a diagnostic scan and looked up the part in his computer. He advised me that only the dealer could get the part I needed. I was about 1/2 mile from the "Acura of Portland" dealership. It was my first time going to this dealership and I admit it was right at 6p by the time I found the Service Dept. (I had parked on the other side of the store). The person in the service dept. wasn't very friendly, at first and told me the Service Dept. was closed and no technician was available to help me. He agreed to take my telephone number and call me with the estimate and schedule an appointment, which he did. Then, everything turned out fine. Today (4/6) my "maintenance check" indicator light came on!! More
by Barbara Leonard
Employees Worked With
Ken & ??? Forgot Technician name who completed
May 16, 2012
Thank you so much for your quick diagnosis of our problem, speedy fix and competent service. We have dealth with Acura of Portland since 2004, even thought we have to drive an hour to get there. Th problem, speedy fix and competent service. We have dealth with Acura of Portland since 2004, even thought we have to drive an hour to get there. They have never been let down. Great service, friendly people and a lovely dealership. A new Acura MDX is in the works this month. It will be my third MDX. Love the car and appreciate the dealership very much. Thank you, Gloria and Dick Tyler, Silverlake WA More
by Gloria Tyler
Employees Worked With
Ray
January 08, 2012
I sold my car at this dealership via the internet Autotrader site and got a great deal, better than if I would have traded it in at a dealership while buying a new car. Then I contacted Tony again, s Autotrader site and got a great deal, better than if I would have traded it in at a dealership while buying a new car. Then I contacted Tony again, since by now I built a great rapport, to see if he could help me buy a new a car from another Dick Hannah dealership at a lower price than what I was being quoted in the various dealership. Even though he is an Acura salesman, he willingly agreed to it and displayed a genuine concern for my best interest, knowing that if I would come out happy from the experience, I would refer him out to my friends and acquaintances. Tony and the rest of the staff proved to be professional, friendly and genuinely helpful. I already referred him out to a few people. Thank you Tony, you are great! You have restored my faith in auto dealers, but mostly helped me out in a real stressful time in my life and made my buying a car experience a pleasant one instead of a stressful one. I am grateful. More
by Maria G.
Employees Worked With
Tony Lockett
