Dick Hannah Dick Says Yes

Andrew Hobuss is an excellent, fun, professional, and easy to work with sales associate. We've been trying to find a specific Volvo for quite some time. Dick Hannah had one online, but at the portland easy to work with sales associate. We've been trying to find a specific Volvo for quite some time. Dick Hannah had one online, but at the portland dealer. When we called for it, the car was being tested by another couple in portland. We came in anyway to look at a different make. Met Andrew and told him we wanted a volvo. He said he would call us if the couple didn't buy it. Andrew called me right away and drove the car to us in vancouver. He was very patient as we looked the car bumper to bumper. The numbers and deal was the fastest ever!!!!!!!!!!!!!!! The signing was efficient too thanks to Robert. Thanks to the sales manager too. More

Thank you Andrew!!! My car buying experience at Dick Says Yes was excellent! I worked with salesman Andrew Hobuss...he was motivated to find me the car that was right for me. I needed to have my month Says Yes was excellent! I worked with salesman Andrew Hobuss...he was motivated to find me the car that was right for me. I needed to have my monthly payments within a certain amount, and he did exactly that. Andrew was honest, he cared about what I wanted, and most importantly, had a great sense of humor. I will definitely be back to work with Andrew again! More

Yes , they have changed from 5 years ago. New sales approach, willingness to help in anyway they can to get you the car you want. Credit issues are not a problem, oustanding warranty offered and if you approach, willingness to help in anyway they can to get you the car you want. Credit issues are not a problem, oustanding warranty offered and if you are not satisfied with the car you purchased...bring it back. You have 30 days to trade it in on another car of equal or higher value. Service dept went above & beyond to make me happy. Call Jim, no pressure & will get you the car you want. JM More

I bought a car a few years ago and had really bad credit so I had a higher interest rate. Well I got a call that I should trade my car in and see if I could get a better deal. I went in and talked to Robe so I had a higher interest rate. Well I got a call that I should trade my car in and see if I could get a better deal. I went in and talked to Robert. It was fast, easy and seriously the best experience I have had ever buying a car. My interest rate went from 25% to 12%!!!! I couldn't believe it! I got a way nicer car and my payment is smaller now! Robert signed all the paperwork with me and made me laugh the whole time. Chris came out and told me options that would work and really answered all my questions about everything. Before I left Reuben, who is the manager of the store, shook my hand and congratulated me. I will come back again and again. These are great people. If you hate the old school car people, come here because they treat you like family...sounds corny but it's true. More

I must say my experience with Dick says Yes was awesome. I was referred to them from a friend of mine who said to contact Jim (sales dude) because he was straight up on everything. I can honestly agree with I was referred to them from a friend of mine who said to contact Jim (sales dude) because he was straight up on everything. I can honestly agree with her. From the time we walkin thur the door to the time we left, not once did I feel like they were trying to rip me off or sugar coat my situation. Here's my situation: Credit score 550-600 Car loan $7900 (only worth $5100) 123,000miles (2002) Interest rate 33% Money down $400 Now I've been to plently of car dealerships that have told me that I needed better credit, more money, blah blah. Then they would give or present me a car not even your 80 yr old grandma would want to drive. But not here. Jim spoke with the financial folks in the back and within an hour he had presented me with a 2009 Ford Focus w/only 17K on it. I mean it was sweet, however I can't drive a stick so I had to pass it up. So it was back to the drawing board. This time Jim let me & my boyfriend search their inventory for a car we liked. Once we found one, he presentd to the finanical guy (Robert) and it was a GO! I can not express how greatful I am for both of them. My payments are a little higher than what I was previously paying but I got GAP insurance and theft protection so I am not complaining. My interest rate dropped significally and the process only took 4 hours total. I will definitely be back to get my second car in a couple of years because of how honest they were. More

I had contacted the internet department about a car that i had seen online, and was told to contact and talk to Nicholas Barnes.I would say that the moment of talking to him on the phone and coming into the i had seen online, and was told to contact and talk to Nicholas Barnes.I would say that the moment of talking to him on the phone and coming into the dealer ship I was treated with a great deal of respect from Nicholas, he was not pushy, or demanding and did not put any pressure on me in any way. He went out of his way to bring in a car from Albany, OR for me to see and test drive. He was attentive and courteous and very polite. My experience with Dick says yes was in partially due to Nicholas Barnes. even though I was not able to buy a car from this dealership, I would recommend doing business with this company to any one. especially referring Nicholas to be their salesperson. He is an asset to the company. For me the experience was enjoyable one. More

This was the best car buying experience I have ever had. Everyone I worked with at the dealership was extremely friendly and very upfront. Nicholas was very knowledgeable and helpful. He asked my input th Everyone I worked with at the dealership was extremely friendly and very upfront. Nicholas was very knowledgeable and helpful. He asked my input through the whole process and asked what would work for me. I went in expecting a certain car and was able to come out with a car that was better than I thought I would be able to purchase. I really appreciated working with Nicholas because of his friendliness and enthusiasm to help me have a positive car buying experience. More

Jim and Nick were so helpful and the deal that I got was wonderful. Jim made sure that all possibilities were known to me and he made sure that I knew exactly what was happening every step of the way. I am wonderful. Jim made sure that all possibilities were known to me and he made sure that I knew exactly what was happening every step of the way. I am very grateful for all the help that I recieved. I will and am definitely going to be recommending Dick Says Yes to any and everyone that I know that is interested or even thinking about purchasing a vehicle!!!! More

Nick went far and beyond customer service, found out our tire has a bubble in it and our antanna was not on the car, he went out of his way to get the ok's from his manager to get my car fixed. He is a grea tire has a bubble in it and our antanna was not on the car, he went out of his way to get the ok's from his manager to get my car fixed. He is a great salesman, knows what he is talking about, and very, very friendly. I would recommend Nick to any of my friends. Thank you Nick for all you have done for me and my family. More

I bought my 2005 Dodge Neon from Dick Hannah 2 weeks ago it was on a Thursday evening. I had a good experience buying the car from Nick. He was professional and understanding of what kind of car I needed a it was on a Thursday evening. I had a good experience buying the car from Nick. He was professional and understanding of what kind of car I needed and put all the personal touches on it. Nick was awesome and I enjoyed doing business with him. I know the rest of my review is out of his hands, but he honestly is the reason why I am not giving a 1 Star Review. I was happy I was able to get financing being that my credit is not impeccable and was happy with it when I drove off the lot, even through the whole process took about 4-5 hours. 2 days later, on the Saturday, I took the Neon through DEQ, it passed with flying colors, then later that same day realized that the floor on the passenger’s side seat was soaking wet. I tried to see if I could trace where the water was coming from and estimated that it is either coming from the windshield or assumed the heater core or the AC was leaking, intensely. I have a shop vac in my garage and I started extracting water from the passenger’s side floor, an hour and 3 gallons of water later, it was a little less flooded. I kept my eye on it the whole time, I was pretty nervous to drive anywhere because I didn’t want to hurt the car but I did anyway. I called Dick Hannah, it took me about 2 days and 4+ times calling before I got a response and explained the situation and asked them to fix it. I also asked them if they could check out my radiator fluid, it looked like an icky brown. Last next Monday I bought my car in, I had to take a day off work since I am coming from Portland and my job is much too far from public transportation to arrange anything else. The lady that works in the Service Dept said that the windshield man worked his magic when he was done they let the car sit for a while and called me and told me that they took a high pressure water hose to the windshield after it was resealed and didn’t notice anymore leaks. They were willing to flush out the radiator fluid but wanted to charge $100.00. This morning when I got into my car, guess what? The passenger’s side floor is flooded again! This time it is worse than last time. Mind you I didn’t drive it at all over the weekend but this is so un cool! I know it’s coming from behind the glove box, but nothing in the glove box is wet. I just bought the darn thing and it smells like mold, and every time I take a right hand turn it sounds like someone is splashing in a swimming pool. I hate to sound like I’m a bitchy customer, because I’m actually really cool and I understand that xxxx happens but I have to say that I am regretting doing business here due to their lack of response to this issue and I am sad to think that I actually thought these were good proactive people. They didn’t get it right the first time, they didn’t get it right the second time. Are they even going to try to fix it the 3rd time or are they going to charge me an arm and a leg? Who knows if this will ever get fixed. At this point I wouldn’t recommend this business to anyone. I would like to see this issue resolved once and for all, once it is resolved then I would love to give Dick Says Yes a good review but in the meantime…… More