Dick Hannah Ford

Mixed Review Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Dave Flom was great. He was the Good Cop. Unfortunately, he was busy so I also had to deal with 4 other people, all of whom fit the description of Bad Cop, to varying degrees. So based on 1 of the 5 being "good", Suburban Ford gets an overall rating of 2 (feeling generous today). They all started by claiming that they take pride in being honest and upfront (as opposed to other dealers I guess). But they used the process of passing me around to make it harder for me to hold them to the things they would offer me (smaller items they throw in, then the next guy says he knows nothing about it). The finale was when I was signing the paperwork and they added a $299 charge for something called "Pulse" that they install on the car to improve visibility to drivers behind you. The problem is, the price I negotiated was all-in, except for "govt fees". When I questioned the $299 Pulse charge, the pressure came. When I refused to pay for it, he asked if I wanted it removed. Huh? Well, No, it's part of the car now. He brought in yet another new guy, who again asked if I wanted them to remove Pulse. When I again said No, this guy literally Yelled at me "Fine, Just Let Her Have It!!" and stomped out of the office. Very weird and uncomfortable, very unprofessional. Anyway I am happy with the car, but if you find it hard to stand your ground, these guys may just run over you - just like all other car dealers. More

Family Friendly and Amazing at Listening Wil Hatton was our salesperson who was extremely personable and really listened to our needs and wants. I just felt all around no pressure but also th Wil Hatton was our salesperson who was extremely personable and really listened to our needs and wants. I just felt all around no pressure but also the commitment to being our "car guy". We didn't feel like a number, he was informative, upfront and was a pleasure to work with. Their in house financing was great to work with. Very informative and helpful. Turned this Chevy family into a SUBURBAN Ford family! Thanks again for everything! More

Route cancellation I was technically challenged to understand the process for route destination cancellation. Chris Young thoughtfully walked me through it and included I was technically challenged to understand the process for route destination cancellation. Chris Young thoughtfully walked me through it and included photo links as well. Incredible customer service. More

Commercial van shopping made easy , everyone at suburban was easy to work with and helped me out with all my needs on my 2019 Ford transit van. I would recommend suburban to anyone loo , everyone at suburban was easy to work with and helped me out with all my needs on my 2019 Ford transit van. I would recommend suburban to anyone looking for a vehicle and a dealership with a professional and caring staff, thanks suburban More

Truck purchased I just purchased a 2019 Ford F-350 Lariat from Suburban Ford in Sandy. I have purchased from Suburban on two previous occasions and I appreciate their I just purchased a 2019 Ford F-350 Lariat from Suburban Ford in Sandy. I have purchased from Suburban on two previous occasions and I appreciate their friendly family oriented service. I enjoyed the vast inventory on their lot and found just the right truck for our purchase. It was the easiest transactions I have made and the follow up service from management was a nice response. More

Chris Young, sales, is a good professional person. I am 71 and have bought way too many cars! this is the best dealer experience so far, I will remember Sandy Oregon. I live in AZ 8 months of the yea I am 71 and have bought way too many cars! this is the best dealer experience so far, I will remember Sandy Oregon. I live in AZ 8 months of the year and hardly a 4x4 that I wanted to be found down there. Really like this 19 Ranger 4x XLT extended cab. More

Fantastic buying experience I have nothing but praise for this company. They made our buying experience extremely easy and we’re great to work with. Dave Flom was our salesman A I have nothing but praise for this company. They made our buying experience extremely easy and we’re great to work with. Dave Flom was our salesman And he was the best salesman I have ever bought from. More

No pressure and quick I worked with Les and Yousif got the car I wanted at an awesome price, I do recommend this dealership to my family and friends for both sales and serv I worked with Les and Yousif got the car I wanted at an awesome price, I do recommend this dealership to my family and friends for both sales and service More

Great experience Suburban Ford was a great experience. Our sales representative was awesome. Les helped our buying process go smoothly. Awesome salesman and would high Suburban Ford was a great experience. Our sales representative was awesome. Les helped our buying process go smoothly. Awesome salesman and would highly recommend this dealership More

Experence at Suburban Ford in Sandy, Oregon I’d highly recommend Suburban Ford in Sandy, Oregon and especially our sales man Rick Ross. My wife had recently bought a Ford F150 from him and I wa I’d highly recommend Suburban Ford in Sandy, Oregon and especially our sales man Rick Ross. My wife had recently bought a Ford F150 from him and I was very impressed with his knowledge, help, and overall professional expertise he displayed. When we first arrived many of the sales staff recognized us and we were warmly welcomed. My truck was getting older and it was time to trade it in. I chose to go back to Suburban Ford and meet with Rick Ross. There were 2 trucks I was looking at and he was extremely helpful by pointing out the differences between the trucks which was extremely important in my decision and purchase. After completing the transition, Mr. Ross suggested I go to the accessories section on the lot and discuss the options available for my vehicle. Overall my experience with each department has friendly and knowledgeable staff. They each knew and recommended the types of upgrades and equipment that I was interested in. They each explained why a different item would better fit my needs than the one I had been looking at. I give Suburban Ford a five star rating and Rick Ross and the staff deserves the same. More