Dick Hannah Kia

Excellent Service We were looking for a SUV. Talked to Matt Favre at Dick Hannah in Vancouver. He was very helpful and professional. As a first time buyer, I was very c We were looking for a SUV. Talked to Matt Favre at Dick Hannah in Vancouver. He was very helpful and professional. As a first time buyer, I was very comfortable and happy with the purchase. Extremely happy with my 2017 Kia Sorento LX. More

So much dishonesty, I don't even know where to start After my experience at this dealership, I now wonder what bar Dealer Rater sets to award dealerships their 'dealer of the year' awards. On 4/24, I After my experience at this dealership, I now wonder what bar Dealer Rater sets to award dealerships their 'dealer of the year' awards. On 4/24, I reached out to Dick Hannah Kia to inquire about a Kia Niro that they had in stock. It was the only one in WA that was white and had the tech package that I was looking for. I reached out and heard from Ray, who has been very honest and up front in all of our conversations. He explained his pricing in detail, and even helped me call out bogus line items in the quotes that I got from other dealerships. I filled out a credit app online and was approved with tier 1. We continued some back and forth and I had follow up questions because some of the math that he sent over did not make sense. He forwarded my concerns to Jon, the sales maanger who confirmed via email that their previous math was indeed wrong. This is when I started becoming skeptical, but ultimately brushed it off because Ray has earned my trust. Despite the long drive from the Seattle area, I packed up the family and headed down two days later. Unfortunately (for me), Ray was off on the day I came down. Instead, I was assigned a different sales rep when I arrived. When we were on the showroom, the 'touring' trim peaked our interest. We asked Jon and Lucas to provide me with option A (which is the original car I inquired about ) and option B (which was the vehicle in the showroom. This is where the experience turned for the worse. To me, it felt like the shark smelled the blood in the water and I was doomed. First, Lucas asked me to fill out a hard copy of their credit application. I asked Lucas why this was necessary, since I already got approved online and I know for a fact there was already a hard pull on my credit since my credit monitoring service has told me so. He assured me that the credit would not be pulled again, and that it was more for formality. I obliged. Sure enough, the next day, there was another hard pull from both Kia Motors and Dick Hannah (on 4/24 and 4/26) After some back and forth, we agreed on a price and monthly payment. This is where more dishonesty took place. After running the numbers through F&I, the monthly payment was $4-5 higher. While this only equates to ~$100 or so for the life of the lease, I still believe the dealership should have fixed this and made right by me. I've run across this scenario in another car purchase and the dealership always adjusted what they needed to make me happy. We agreed to a deal in principle, yet it was not honored. The excuse I got was that since they dont have certain RTA taxes in Clark county, this is not something that they normally run into. Well, to me, if you truly are the 'dealer of the year', your "professionals" should know this. It is not the customer's job to know what taxes are applicable. At this point, my wife and kids were tired and hungry, so I didn't put up much of a fight and signed the paper work. Finally, and what peeved me the most, when we took delivery of the vehicle (after signing the paperwork), we get in the car and notice that the floor mats were not in the car. When I asked Lucas about this, he said they needed to take it out and it was not included. I was very disappointed. The vehicle you showed me in the showroom had these items included. Again, given that my family was tired, hungry, and just wanted to get out of there, I just let it be. Ultimately, I felt very taken advantage of. They took advantage of my desire to get the higher trim vehicle, they took advantage that I was not local and they took advantage of the fact that my kids were restless and wanted to get out of there. It's a shame that it had to be this way. More

Mostly good experience I got, according to TrueCar's data, a very good deal. The sales people were very easy to work with, likewise F&I. No runaround, a very straightforward I got, according to TrueCar's data, a very good deal. The sales people were very easy to work with, likewise F&I. No runaround, a very straightforward process. There was, however, one little thing that prevents me from giving them an unequivocal recommendation. Kia was running a promotion in which buyers got a $500 discount if they took out a loan from Kia Finance. I was intending to pay cash in full for my car, and told the salesman so. He suggested that I take out a loan anyway, take the discount, and then pay off the the loan in full six months later. I asked if I would be required to keep the loan for six months in order to get the discount. He hesitated a moment and said, "Yes." Well, it turned out that there was no requirement to keep the loan for six months. In fact, I paid mine in full as soon as I got the packet in the mail. My sense is that the salesman was well aware of the terms of the loan but lied to me because he was instructed to do so by management. Management, in turn, was probably responding to the terms of their arrangement with Kia Finance: Hannah probably loses some money if the loans they write get paid off too quickly. My salesman was a decent sort in general, and the look on his face when he lied suggested that he didn't feel good about it. I don't really blame him; unfortunately,it's the nature of the business. In conclusion, you can probably get a fair deal at Hannah Kia, and the people are friendly and courteous. Just don't forget that, although the car business is much cleaner than it was 20 years ago, you still have to do a lot of research and be very mindful of all the details before you sign the documents. More

Simply the best!!!! I cannot say enough nice things about John Peley. I have purchased several vehicles from Dick Hannah Kia.. the team is simply amazing !!!! I have wo I cannot say enough nice things about John Peley. I have purchased several vehicles from Dick Hannah Kia.. the team is simply amazing !!!! I have worked with Thomas George in sales who it's fantastic and then get to work with John with financing. I have never been disappointed leaving there.I have never seen such professionalism and genuine caring people than that team! They truly want you driving out of there lot being happy and satisfied. I can make one phone call and by the time I drive into the dealership they already have exactly what I want sitting up front waiting for me. All I do is test drive it walk in and the deal is done.They have made it fast and easy every single time I have purchased from them. That is why I continue to come back and will always continue to come back and work with that amazing team! My daughter just yesterday purchased her first brand-new car all on her own. Thomas treated her as if he would treat his little sister and John as if she was a family member making sure that she understood everything that was happening and she left there so happy! The experience was fantastic. I Will always recommend this team they were amazing and I hope you never do without either one of them. I have dealt with several other people there as well and everyone I've dealt with I have liked immensely! More

Happy Happy Ray is primary reason we bought are 6th Kia with Dick Hanna ! From the time we met him he was great! Great sense of humor and just a pleasure to work Ray is primary reason we bought are 6th Kia with Dick Hanna ! From the time we met him he was great! Great sense of humor and just a pleasure to work with. Looking forward to buy are next car with Ray !! More

I felt they really wanted to help us get the right car We felt like everyone cared about us leaving with the right car and worked to make it happen . Very impressed will pass this on to others. We felt like everyone cared about us leaving with the right car and worked to make it happen . Very impressed will pass this on to others. More

Awesome!!! I have to first state the corps group of Matt, Jon and Mark are just amazing! They were professional, courteous, knowledgeable, and personable. It hon I have to first state the corps group of Matt, Jon and Mark are just amazing! They were professional, courteous, knowledgeable, and personable. It honestly felt as we had made a few new friends at the most unexpected place and time. My wife and I thoroughly enjoyed our time with all of them and we were laughing while leasing a car! We can't express enough what a pleasure it was to meet and work with that team! They truly made an impression on us to the point where we will always go to Kia first. Thank you very much Matt, Jon and Mark! More

Wonderful experience! The salesman, Curt, was very helpful and easy to work with. He had the vehicles ready for me to test drive before I arrived (after a brief conversatio The salesman, Curt, was very helpful and easy to work with. He had the vehicles ready for me to test drive before I arrived (after a brief conversation), and accommodated my schedule. Additionally , the desk managers and finance department were thorough but made the process much faster than expected. This was great for me and my 7 year old daughter, and we were driving off the lot just before dinner time as requested! Go see Curt at Dick Hannah Kia - the guy knows his stuff and will make the visit as easy as it can be! More

EXCELLENCE!!!!!!!!!! VERY HELPFUL, FRIENDLY, PROFESSIONAL, AND PATIENT IN WORKING WITH CUSTOMERS. COME ONE COME ALL TO DICK HANNAH KIA AND FEEL THE EXPERIENCE............. VERY HELPFUL, FRIENDLY, PROFESSIONAL, AND PATIENT IN WORKING WITH CUSTOMERS. COME ONE COME ALL TO DICK HANNAH KIA AND FEEL THE EXPERIENCE.............AWESOME SALES PEOPLE!!!!!!!!!!!!!!! More

Curt was great....lots of help and professionalism! Everyone at the dealership displayed a sincere friendliness and made us feel at home. Most important... this is our 5th KIA and they all have perform Everyone at the dealership displayed a sincere friendliness and made us feel at home. Most important... this is our 5th KIA and they all have performed well1 More