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Dick Hannah Kia

Vancouver, WA

4.8
1,279 Reviews

3400 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 1,279 reviews

April 02, 2017

Sales and financial experience. My rating is based on salesmanship and financial of both Curtis and Bob. Their knowledge and friendliness was a relaxing experience for me. I NEVER fe More

by DLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Curt Torson
Apr 18, 2017 -

Dick Hannah Kia responded

Thank you for choosing Dick Hannah Kia! We appreciate your review of our staff and your experience. Rachel Smith, General Manager

March 27, 2017

Outstandingly Helpful! As a first time shopper I was nervous to make sure everything went smoothly! Everyone that I met seemed genuinely invested in helping me make sure I g More

by redrose112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Davidson
Apr 19, 2017 -

Dick Hannah Kia responded

Thank you for sharing your experience. We appreciate the opportunity to earn your business. Congratulations! Rachel Smith, General Manager

March 25, 2017

Very happy with buying experience at Dick Hannah Kia I am so happy with my new 16 optima sxl and the value I got in the deal. I feel got a luxury sport car for a real bargain price. Matt was real friend More

by Turby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Favre
Apr 18, 2017 -

Dick Hannah Kia responded

Congratulations on your new Optima! We appreciate your loyalty to Dick Hannah Kia- Thank you for choosing us again! Enjoy~ Rachel Smith, General Manager

February 27, 2017

Awesome car buying experience!! 3rd car purchased from Dick Hanna. Always a great experience. Will be back, and get a trade in on something new. I would recommend these guys to anyon More

by Walter Langford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas Davidson, Curt Torson
Feb 27, 2017 -

Dick Hannah Kia responded

Thank you Walter for sharing your great experience at Dick Hannah Kia! We appreciate the opportunity to earn your business for a 3rd time!!! Congratulations~ Enjoy Rachel Smith, General Manager

February 27, 2017

Non-Trustworthy Service Center I brought my 2004 Dodge Ram in there for an oil change and also for you guys to repair a leak in my power steering. The leak was a warranty repair fr More

by Cordova64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Devin Henry
Feb 27, 2017 -

Dick Hannah Kia responded

Eric- I discussed your previous email with Devin, and apologize he was not able to satisfy you this morning. We did discuss the brake light recommendation, and found it was human error. Additionally, we will recommend services based upon the miles on your vehicle. We understand your frustrations and are using this instance as a training example for our staff. Please let me know if you would like to take advantage of the "mini detail" Devin offered you this morning. We would love the opportunity to correct this situation. Please feel free to reach out to me directly with any questions or concerns you may have. Thank you- Rachel Smith, General Manager

February 25, 2017

Great purchase experience! Bob and Richard were excellent associates. They were extremely helpful and very accommodating. They cared greatly for my grandmother who purchased a n More

by HAL STOKES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Chin, Bob Snyder
Feb 27, 2017 -

Dick Hannah Kia responded

Thank you for sharing your experience. We appreciate the opportunity to earn your grandmother's business. Enjoy- Rachel Smith, General Manager

February 20, 2017

took a month to get an answer about a warrenty repair We drove around for a month while Dick Hannah Kia tried to decide if the crack in our windshield was a warranty item, which they suggested it well may More

by biteme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager, Devin Henry
Feb 27, 2017 -

Dick Hannah Kia responded

Please contact me directly to discuss your experience. I would appreciate the opportunity to correct the situation. Thank you- Rachel Smith, General Manager rachels@dickhannah.com 360.944.3422

February 13, 2017

New car, new experience From the moment we walked on the car lot, to the end of the transaction, we were treated like humans. Chucky was professional, down to earth, didn't s More

by Anca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Finance, 'Chucky' Khunsri
Feb 27, 2017 -

Dick Hannah Kia responded

Thank you for sharing kind words about Chucky and our dealership. We appreciate the opportunity to earn your business. Rachel Smith, General Manager

February 10, 2017

Great Service Curt and David were great. Answered all of my questions and helped me get the right car for me and within the price range I was hoping for. More

by ALLISON
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Wakeman, Curt Torson
Feb 27, 2017 -

Dick Hannah Kia responded

Congratulations on your new vehicle. Thank you for choosing Dick Hannah Kia! Rachel Smith, General Manager

February 06, 2017

Friendly staff Chucky was a pleasure to work with. He listened to our family's needs and knew excately what would work for us. He was patient with us when our 2 mon More

by Mary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
'Chucky' Khunsri
Feb 27, 2017 -

Dick Hannah Kia responded

Thank you Mary for sharing your experience. Chucky is very good with kids too! Enjoy~ Rachel Smith, General Manager

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