Dick Hannah Kia

Fantastic service! First time buyer, was so happy to receive an awesome deal on a great car with exceptional customer service! I received airport pickup in Portland too! First time buyer, was so happy to receive an awesome deal on a great car with exceptional customer service! I received airport pickup in Portland too! More

Avoid the service dept. If I can't trust you to do the small things right, I won't trust you with the big things. I bought my used Kia Soul in DEC 2013. June 2014 I had a If I can't trust you to do the small things right, I won't trust you with the big things. I bought my used Kia Soul in DEC 2013. June 2014 I had a flat tire. They repaired it under the Customer Loyalty Plus program for free. July 29th 2014, I had to have another flat repaired. I was informed this time that it would cost $25. Derek asks me when I bought my kia, and what year it was then explains that the Customer Loyalty program has been altered with no notice. After showing them that they still listed as free on the website, they repaired the tire for free. Then took just under 2 hours to repair the tire. I arrived at 7:45, and finally had my car pulled up in front at 9:30. Would have been another 30 minutes if I opted for the free car wash... Today, AUG 9th. I call the service dept at 1:30 pm to check into an appointment for just an oil change and tire rotation. I am told that if I come down I can get in for the service express service. I drive down, and 20 minutes later while the gentlemen is checking in my car, a lady in service walks up and asks about my appointment. After I explain the phone call, and the gentleman that is checking my car in confirms the service express call, she walks off. She comes back and tells me it will be at least 90 mins before my car can be taken care of. Wasting my time and gas when a simple appointment booking could have taken place the first phone call. All this on top of calling 3 times with a question about extended warranty coverage, and the service manager is busy helping other customers after being transferred to the body shop, then glass, back to service. Then having my name and number confirmed and then never a return call. I had to drive down and hound down an answer. I manage a courier company. I bought my car at Dick Hannah Kia on reference from the owner of my company. After the past 6 weeks or so of my experiences with the service dept, and his own experiences,I have steered employees currently in the market for cars to another dealership group as well as currently shopping for my wife's car replacement at another dealer. More

good job except for a minor miscommunication between Barry and I regarding our 36 month service contract, that i was never told about, the service was great. except for a minor miscommunication between Barry and I regarding our 36 month service contract, that i was never told about, the service was great. This is my 3rd vehicle from Dick Hannah and i don't see a reason i wouldn't come back again. thanks!! More

Great Buying Experience We all know the feeling you get when you go to a car dealer to buy a new car, and generally its not a good one. With that being said I was pleasantly We all know the feeling you get when you go to a car dealer to buy a new car, and generally its not a good one. With that being said I was pleasantly surprised when we came to Dick Hannah Kia to buy a car for our daughter. When we arrived we were greeted by Curt Torson. Curt was one of the friendliest and patient car salesmen have ever dealt with. My daughter test drove several cars before finding the right one. Never once did Curt pressure her into buying something she didn't want, or need. After the deal was finalized, Curt even spent extra time going over the car teaching her all about it. My wife was so impressed with the way that we were treated, that we ended up trading in her car that same day for a new one!!! If you are looking for a new or used Kia then I recommend you stop by Dick Hannah Kia and ask for Curt Torson.. More

Couldn't be more pleased with this dealership! From the initial phone call Brian Johnson was great to work with. He went out of his way to find answers to all my questions. His communication was From the initial phone call Brian Johnson was great to work with. He went out of his way to find answers to all my questions. His communication was top notch. I always felt like I knew where we were in the entire process. You won't go wrong with Dick Hannah Kia and Brian Johnson! More

Outstanding Coming in as a first time buyer, Scott Story was able to answer all my questions and provide me with the best fit for my family. The staff worked tog Coming in as a first time buyer, Scott Story was able to answer all my questions and provide me with the best fit for my family. The staff worked together to get me the best rate and were understanding with my financial needs. They were very affordable, yet reliable as well. Nothing beats that! Id highly recommend them! More

New Car Excellent customer service, Steve Threatt was friendly and delivered phenomenal customer service skills. I highly recommend anyone looking to buy a ne Excellent customer service, Steve Threatt was friendly and delivered phenomenal customer service skills. I highly recommend anyone looking to buy a new Kia to stop at Dick Hannah Kia in Vancouver WA and ask for Steve Threatt. More

Fast, Friendly, and Honest We loved working with Bob Snyder. He worked hard to get us exactly what we asked for. We will definitely be returning and will be asking for Bob! We loved working with Bob Snyder. He worked hard to get us exactly what we asked for. We will definitely be returning and will be asking for Bob! More

DIck Hannah Kia was a great experience We came in strictly to look at the used cars as our old car got totaled, and I didn't think we would be able to be financed for anything as our credit We came in strictly to look at the used cars as our old car got totaled, and I didn't think we would be able to be financed for anything as our credit sucked. But after talking with Bob Snyder (salesman) and told him about my concerns of bad credit, as well as the type of car we were looking for, he went to work trying to help us find the right car. Together with Dave Cady, the manager, they combed their stock to find a car with the right combo of age, mileage, and financing needed to get the bank to approve it. They found a 2010 Subaru Impreza on their lot that was perfect. It met our AWD needs plus it was only 4 years old with 57k miles on it (the stuff we were looking at on craigslist would have gotten us a car about 10 years old with over 100k miles on it. Matt in finance then took over, and at this point I was like "oh great, we'll be here for hours now" as is the experience I've always had, but to my surprise, Matt had the paperwork together in under 45 minutes, and after all the signatures we were out the door. It was the fastest, easiest, and most effortless car sale I've ever been a part of. I would definitely recommend to anyone. Bob Snyder was warm, caring, and went out of his way to find the right car for us, in our budget. More

Great, friendly expierence. Chucky was a very well rounded employee. Easy to talk to and also understands business well. Knows all the cars very well and explained the car down t Chucky was a very well rounded employee. Easy to talk to and also understands business well. Knows all the cars very well and explained the car down to every utility of the car. I will definitely tell people to go to Chucky for assistance. More