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Dick Hannah Ram Truck Center
Vancouver, WA
1,006 Reviews
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1,006 Reviews of Dick Hannah Ram Truck Center
November 25, 2019
Dick Hannah truck center beat all the competitors on price and selection. Our sales associate Chucky was knowledgeable, friendly and communicated well. The truck we found was specifically what we were price and selection. Our sales associate Chucky was knowledgeable, friendly and communicated well. The truck we found was specifically what we were looking for at the price we were willing to pay. More
by Don B.
Employees Worked With
Tonya Burdette, Rob Akers, Chakrit "Chucky" Khunsri
November 23, 2019
Great buying experience The whole car shopping experience was pleasant. Everyone thinks the process will be painful but I found the experience at Dick Hannah Ram Truck deale The whole car shopping experience was pleasant. Everyone thinks the process will be painful but I found the experience at Dick Hannah Ram Truck dealership to be easy. I had an idea of 4 vehicles I was looking at. They brought me 3 of them to look at and we ended up test driving 2. Chucky took the time to make sure we were comfortable with the process and was willing to do anything to keep us happy. Not only did Chucky make us feel comfortable but the whole team we saw there were extra friendly and willing to help out, down to earth, and easy to just talk with. Sam, Rob, and Heather were also on hand for any questions and assistance. I recommend going to this dealership if you are in the market and at least checking them out to see what they can offer and do for you. You wont regret it. And reach out to Chucky, he is a kick in the pants and you will have a fun experience! Hope to see you soon Chucky!! More
by boutellmjk
Employees Worked With
Heather James, Sam Chaer, Rob Akers, Chakrit "Chucky" Khunsri
November 22, 2019
Roxy it’s a very nice person .She is an excellent person Roxy it’s a very nice person . She is an excellent person helping you, get what you want. It's a good place to buy your car She has an excellent per Roxy it’s a very nice person . She is an excellent person helping you, get what you want. It's a good place to buy your car She has an excellent personality. More
by Jessy201@
Employees Worked With
Roxanne Parisien
November 20, 2019
It was a pleasure working with Sierra at the Dick Hanna It was a total pleasure working with Sierra Banks at the Dick Hannah Ram Truck Center. I’d give her 6’s if I could! All five star across-the-board fo It was a total pleasure working with Sierra Banks at the Dick Hannah Ram Truck Center. I’d give her 6’s if I could! All five star across-the-board for her in her professionalism, knowledge of product and Customer Care. Would GLADLY refer her to any Ram Tuck buyers. Keep up the great work Sierra!!! New Ram 2500 Limited purchase More
by BG
Employees Worked With
Tonya Burdette, Chris Red, Sierra Banks
November 14, 2019
I'd probably shop elsewhere. If I could give zero stars, I would. I purchased a 2017 F350 on 10-30-2019. While driving the truck home that evening the transmission slips badly bet If I could give zero stars, I would. I purchased a 2017 F350 on 10-30-2019. While driving the truck home that evening the transmission slips badly between 3rd and 4th gear. The test drive was so short, the transmission did not even warm up to notice the problem. I promptly return the truck to Dick Hannah the next morning, and alert them of the issue. The truck was in my possession less than 24 hours. Dick Hannah Service says to me; this truck is still under Factory Warranty, we'll take it over to Ford for service. Ford diagnoses the problem, and provides advice to Dick Hannah on 11-1-2019, the truck is not under Factory Warranty. Dick Hannah tells me they are going to have the issue fixed. I traded in my truck when I bought this one, so with my new truck in the shop, I have no mode of transportation. Dick Hannah finally provides me something to drive on 11-5-2019 after me calling them daily. Just make sure you read that. I went from the 31st to the 5th of November with no way to get around, and no one at the dealership seemed to think that was a problem. On 11/8 I follow up with the Dealership to see when the truck will be ready. I'm told that its being worked on. On 11/13 I am passing through Vancouver, and stop by Ford to see when the truck will be finished. Ford advises me that the truck needs a new transmission, and that they have contacted Dick Hannah three times to get the work approved starting back on 11-1-2019, and no one from Dick Hannah responds to them. So, I clarify with the service manager at Ford: You provided them advice on 11/1, it's now 11/13 and no one has responded, and you have not done any work on the truck? Yes, that is correct. I leave Vancouver Ford, and head over to Dick Hannah. One of the sales managers listens to me, and says we're going to take care of this. So I follow up with Vancouver Ford to confirm that the work has actually been approved, and now they push me back to Dick Hannah, Ford wont talk to me either, about my own truck. It's like I'm in the twilight zone. Dick Hannah had no problem cashing my check. I traded in a truck, the new truck they sold me needs service and no one at the Dealership is even returning my calls, or even seems to care about this situation. I'm fairly sure it is experiences like this why people do not think highly of car dealers in general. Please note my timelines. I wasnt aggressive or threatening at any point, and I gave them plenty of time for them to work it out. They instead chose to lie to me saying that the truck was being worked on when it was not, and then when caught in that lie they are now choosing to outright ignore me. 11/14. I have placed calls to Dick Hannah inquiring about what is going on, and again no one has responded. More
by GregKlecan3
Employees Worked With
Tonya Burdette, Rob Akers
November 03, 2019
If you're looking to buy a car, this is the woman to get one from!! We drove all the way from McMinnville, OR to the Vancouver, WA location just to go through Roxy. She is so devoted to getting you the best one from!! We drove all the way from McMinnville, OR to the Vancouver, WA location just to go through Roxy. She is so devoted to getting you the best deal, in the shortest amount of time and even comes in on her days off to make that happen!! She has a heart of gold and is so understanding when something happens to go awry. 10/10 recommend going to the Dick Hannah Dodge Dealership and asking for Roxy if you have any questions, or want to look at a vehicle. She. Is. Amazing. More
by Tiffany.elaine_
Employees Worked With
Roxanne Parisien
October 13, 2019
Amazing customer service From the moment I walked in I was greeted by amazing staff. When Roxanne first approached us she was so kind and was just an overall great human being From the moment I walked in I was greeted by amazing staff. When Roxanne first approached us she was so kind and was just an overall great human being. She was willing and determined to get us in a new car and she did with no hassle. I will recommend Roxanne everytime and I will definitely be a life long customer. Thank you dick hannah Ram for everything. Can't thank you guys enough More
by William zajic
Employees Worked With
Roxanne Parisien
October 01, 2019
I just appreciate the way I was treated all around. It was very friendly and a comfortable setting verses stressful. I appreciate you Roxanne, thanks! was very friendly and a comfortable setting verses stressful. I appreciate you Roxanne, thanks! More
by AmyVance
Employees Worked With
Heather James, Roxanne Parisien
September 30, 2019
excellent salesmanship I had a very great experience at this dealer they were very determined to get me a great vehicle at the right price it was awesome. rob akers the mana I had a very great experience at this dealer they were very determined to get me a great vehicle at the right price it was awesome. rob akers the manager and dave in sales.were great thank you guys from marcos and bertha. More
by catsfly33
Employees Worked With
Rob Akers, Dave Frischman
