Dick Hannah Subaru

I liked working with my sales rep. Matt Lake, and found him to be both friendly and accommodating. There was a service minded attitude from management on down in the organization. I have had many complime him to be both friendly and accommodating. There was a service minded attitude from management on down in the organization. I have had many compliments on the Outback which I selected and am sure that it will be fun getting acquainted with it. More

It was a pleasure dealing with Jeremiah. He knew the product well and was able to answer all our questions and concerns. We felt no pressure to buy at any time during the process. He also gave us all product well and was able to answer all our questions and concerns. We felt no pressure to buy at any time during the process. He also gave us all the time we needed to make sure we had the exact car we wanted. Jeremiah has also made several follow- up calls to check in on is to make sure everything has continued to go well with our new car. We found the entire Dick Hannah Subaru Dealership very welcoming and easy to work with. Thank you! Tom and Michelle Garvey More

Overall, our experience with Dick Hannah Subaru was excellent. We greatly appreciated how Jeremiah went over all the accessories and features of the Forester, especially since he did it before we test excellent. We greatly appreciated how Jeremiah went over all the accessories and features of the Forester, especially since he did it before we test drove the car. We got to the dealership about 10:00 a.m. and left in our new Forester by 2:00 pm. which we considered one of our best car-buying experiences. Jeremiah was very professional, honest, and customer oriented/friendly. The haggling over the price is always the worse part for us, but in the end, we feel Dick Hannah gave us a very competitive price. We would definitely recommend this dealership and Jeremiah to our friends. Thanks Jeremiah and Dick Hannah. We love our new Forester. Ruth and John Smallwood More

Brian went out of his way to find a suburu crosstrek in the desired color and features we were looking for and notified us immediately when one became available. He was knowledgable about the car and his the desired color and features we were looking for and notified us immediately when one became available. He was knowledgable about the car and his no pressure approach was refreshing. When we went back to look at the car in the color we wanted, he was busy with another customer so asked his sales associate Peter to help us. He too was very knowledgeable about the car and spent time going over the various features, especially the navagation system. He explained it in a clear concise manner and was willing to spend as much time as we needed and answered all of our questions and again a no pressure sales approach. We were very impressed with the friendliness of this dealer and their low pressure sales approach. More

Wow.. I can't say enough good comments about the help Tuan gave my wife and I. So helpful!!! He saved me money. If I ever buy a vehicle from Dick Hannah again ... He is the reason. First class. No disapp Tuan gave my wife and I. So helpful!!! He saved me money. If I ever buy a vehicle from Dick Hannah again ... He is the reason. First class. No disappointments. Very proffessional !!! More

Great and friendly sales person. Answered all my questions as best as he could. Made my frist car buying experience smooth and left a pleasant feeling to do it again in the future. questions as best as he could. Made my frist car buying experience smooth and left a pleasant feeling to do it again in the future. More

Abdul answered all of our questions and always responded promptly to any voice or emails we left. Dick Hannah is fortunate to have Abdul in the front line as he is know the product and is very personable promptly to any voice or emails we left. Dick Hannah is fortunate to have Abdul in the front line as he is know the product and is very personable. Jessica was very helpful at the beginning. Then emails went unanswered. I don't know if this was Jesssica's fault or there was something wrong with the dealers email system. Long did a good job, but we did have to come back in to sign more papers. Some of which was our fault as we changed our mind on the extended warranty. We are happy with our purchase and still would recommend this dealership when buying a car. More

Had a wonderful experience buying my Forester, bought at a great price, and the salesman, Abdul, has provided much information (and I've definitely required a lot). Namascar a great price, and the salesman, Abdul, has provided much information (and I've definitely required a lot). Namascar More

This is a thank you letter written to sales rep Huyen Hoang of Dick Hannah Subaru in Vancouver, WA: Dear Huyen: Thanks so much for your attention to detail and walking us through this maze of auto Hoang of Dick Hannah Subaru in Vancouver, WA: Dear Huyen: Thanks so much for your attention to detail and walking us through this maze of auto purchasing. We were both tense and of course nervous during the final signing, just waiting for some last minute snaffu to pop up and ruin everything. And I am the type of person that can walk away from a deal if I feel mistreatment, or from unseemly pressure sales tactics. But the process was never as excruciating as I thought it might have been. This was a very interesting adventure for us. Never in my life did I think I would ever negotiate/purchase a car over the internet, and apply for a car loan over the phone on a late Saturday afternoon from a credit union, and be approved in less than 5 minutes time. If people ask, I will tell them of the low-pressure, low-hassle experience of buying a car from Dick Hannah, and how seemingly simple the process was, compared to previous experiences. We got exactly what we wanted, and the price was very reasonable. We of course were very organized by knowing exactly what we wanted from the start, had our financing all pre-approved, insurance lined up, etc. That helped a lot. Thanks Huyen for helping us through the process, expediently and painlessly. MJ Coe More

I was in the market for a vehicle upgrade due to a recent move to the PNW from Hawaii. Our little 'island car' that was perfect for HI didn't fare well here in Vancouver. Massive amounts of research went in move to the PNW from Hawaii. Our little 'island car' that was perfect for HI didn't fare well here in Vancouver. Massive amounts of research went in to deciding on Subaru, but once the decision was made we still weren't 100% convinced. Our initial visit to Dick Hannah Subaru, and meeting of Matthew Lake, allowed us the freedom and flexibility to take our time and get to know the Subaru product. Matthew was VERY supportive and knowledgeable, and offered specific recommendations on our family's needs. When our children became less than cooperative my wife and I opted to depart for the day. Matthew was fantastic; non-aggressive, not pushy or demanding. He simply handed us a card, thanked us for our time, and offered his assistance at a future time & date of our convenience. After feeding the gremlins, I called Matt and scheduled a meeting the same day. Once again, he answered our slew of questions thoroughly and honestly. Once a decision had been made on the 'ideal' vehicle, we began the negotiation process. Matthew was very optimistic that our needs and wants could be met. His reassuring and exceptionally non-confrontational demeanor allowed my wife and I to come to a fantastic agreement on a 2014 Subaru Outback with Dick Hannah Subaru! Once we progressed onto the dreaded paperwork finale, Matt took our 2 boys and entertained them for the time it took for my wife and I to thoroughly review and sign all paperwork. TOP NOTCH customer service from all involved! Of course the specific benefits of buying and owning a Subaru through Dick Hannah are available online, but a true first hand account of human interaction is something that has to be experienced! I will, and have recommend(ed) this experience to anyone even considering a a new vehicle! 10/10! More