Dick Hannah Subaru

Dick Hannah Subaru Vancouver took great care of us! We Dick Hannah Subaru Vancouver took great care of us! We were not sure about how we would be treated as our previous experiences with other deale Dick Hannah Subaru Vancouver took great care of us! We were not sure about how we would be treated as our previous experiences with other dealerships were not that great. Well, Dick Hannah Subaru Vancouver changed our perception and proved that when the right people want to do the right things...it ends into transforming a luckwarm customer into a very satisfied customer. Thank you for your willingness to work with us and let us drive the Forester we really wanted at the right price....Thanks for lunch too. We were royally treated. Now we are on the market for an outback Premium for my work...Guess what? ......Dick Hannah Subaru Vancouver ...brace yourself, we are on our way ! More

Dick Hannah Subaru is awesome and their salesman, Joel Pickell, is amazing! They were able to get us the exact car that we wanted and at a much better price than we could find locally. My husband and I Pickell, is amazing! They were able to get us the exact car that we wanted and at a much better price than we could find locally. My husband and I drove all of the way to Vancouver from Bend to pick up the car, and Joel had everything ready and waiting for us when we got there. It was an absolutely seamless process and he answered every question that we had. Joel thoroughly went through the car with us and we left feeling really confident in our decision to buy from Dick Hannah Subaru. I would recommend them to everyone! More

This is our 2nd car buying experience with Dick Hannah Subaru in Vancouver, WA. Each time we visited the dealership because our family was growing and we needed a larger vehicle to accommodate it. The fir Subaru in Vancouver, WA. Each time we visited the dealership because our family was growing and we needed a larger vehicle to accommodate it. The first time we weren't sure what we wanted, we just knew we needed SOMETHING to fit our needs. They tirelessly walked us through the process with a smile and were very reassuring and mindful of our needs as it was our first car purchase as a married couple. We walked away with a 2011 Subaru Forester and couldn't have been happier. Fast forward two years and we again found ourselves lacking space with 2 children and a 3rd on the way. This time we had a good idea of what we wanted when we showed up to the lot. Jeremiah Ostrander approached us with a friendly greeting and offered to help with anything he could. We told him we were looking for an SUV with 3rd row seating, in particular a Pilot or a Pathfinder. We also said that we weren't ready to purchase anything right then but that we just wanted to look inside and get an idea about the different options. Not only was he fine with that he spent over an hour walking us around all the Dick Hannah lots, fetching keys and offering suggestions without any high pressure sales tactics. When we were done he shook our hands with a smile, gave us his card and told us to contact him if we had any more questions or would like to test drive anything. Again, no pressure. Fast forward two weeks and we were ready to test drive the Pathfinder and Pilot. Jeremiah went out of his way to track down a Pathfinder in Portland and bring it back to Vancouver for us to drive. It was late on a Sunday and we had our 7 y/o and 15 month old children with us so when we decided to purchase the 2012 Pathfinder. Jeremiah and the finance department double timed the paperwork and negotiation processes for us as we were quickly losing the support of our bored and tired children. It was all very painless and we left a happy family with a new vehicle. I would recommend the Dick Hannah Subaru team to anyone and we will definitely be back when we out grow this one, thanks guys! More

My experience at Dick Hannah was great. I didnt feel pressure to buy and Long was very friendly. I would definitely recomend them to other customers pressure to buy and Long was very friendly. I would definitely recomend them to other customers More

Joel Pickell was great to work with. He and Dick Hannah Subaru offered a VERY fair price and made the car buy experience quick and easy. This is our third car we have purchased from Dick Hannah and we wil Subaru offered a VERY fair price and made the car buy experience quick and easy. This is our third car we have purchased from Dick Hannah and we will go back again. Thanks Joel! More

Joel made the car test driving experience fun. I love test driving cars. Then he made sure I got the features that I wanted for my new car. Then he topped everything off by driving one hour, one way, s test driving cars. Then he made sure I got the features that I wanted for my new car. Then he topped everything off by driving one hour, one way, so I could come pick up my car. Thank you! More

I had been looking to get a brand new 2013 Subaru Legacy with the All Weather Package for a few months, had contacted many dealers online to get their online pricing. After a few weeks of looking my dad and with the All Weather Package for a few months, had contacted many dealers online to get their online pricing. After a few weeks of looking my dad and suggested looking at a used one. I found a car available at Dick Hannah Subaru, a 2010 Subaru Legacy Black with All Weather Package and the listed price was $17,993. After a salesman had contacted me via phone (after on my internet inquiry I requested to only be contacted by email) the Used 2010 they had on their lot. My husband and I decided to drive out to Vancouver, 1.5 hour drive from our house, and look at it. When we arrived at the dealership the salesman, Jeremiah, seemed very nice and easy going. I told him I wanted to see the 2010 Legacy and he said okay let me go get keys... and he pulled up a 2013 Subaru Legacy and forced us to stand there for 15 minutes while he told me about every detail of the car ect... I told him we didnt want to drive it because we had already driven 3 of them. He forced us to drive the car while he sat in the back making small talk. When we got back to the dealership I requested to see the 2010 Legacy and he huffed and went to find it, and the car wasnt on the lot!!! He went in to talk to his manager to track down the car ect and told me since it was so fresh to the lot it may have been in detail still. (I saw the car on the website a week before we went in, not so fresh...) Anyway, after wating an hour for them to find keys and the car (which was parked at Dich Hannah Honda...?) he finally came back with the keys. We drove it and decided we would love to buy the car, if they would come down a little on their price. He sat us down and had us fill out credit score forms and then talk payments, and was honestly very rude. When he came back with the credit scores, my husband returned at no hits whatsoever. I found this odd because he has credit through many different agencies. Anyhow, he could get us approved for 3.9 percent on the car. He asked how long we wanted out loan for I told him 60 months, so he went to his finance lady and came back with monthly payments for 72 months. I told him repeatedly I wanted to only finance for 60 months and I wanted to see the payments for that. He walked back over and came back with the 60 months payments, WITHOUT the interest calculated in! Seriously? When I told him we were wondering if he could go down on the price he really got angry, telling me to try to look up on my phone for cars like this one with 40,000 miles or less for a lower price and said.. see, there are none! And then he accused me of not knowing what Subarus are worth! My family has owned Subarus since I was a kid!!! He asked what it would take to get me to take the car home right now and I said 17,000 out the door fees included and he said out the door fees are something we have to pay there is no way around that (Many other dealerships quoted me with out the door fees included in the final price). When I said I would buy it today for 17,000 out the door he laughed at me and asked if I was being serious. I said yes and he scribbled on the back of his worksheet "Buy and drive happy today for $17,000 with and and a line and said to sign it. When I said I wasnt going to sign anything he got even more frustrated and said he needed a commitment before he could go give his sales manager my offer. I again told him I wasnt signing anything and he laughed and walked away. When they returned, his sales manager said he was going to "Educate" my husband and I on what Subarus are worth and how this car blue books for two thousand more then their asking price. Since I had lots of time to look up blue book while I waited for keys I had found the exact car blue books for $1,200 LESS than what they were asking! When I showed it to him he came up with multiple excuses as to why this car is better than any blue book values and continued to educate me on what a used Subaru is worth. They got really pushy and were telling me why I HAD to buy the car. Now this was my first time buying a car and was more than upset about this sales tactic as I had been working with out local dealer for months with no pushy tactics, they simply didnt have the car I wanted. We sat quiet for a few minutes and his sales manager said to me "You just dont like the car and you arent serious about buying one, your wasting our time." At that point, I stood up and said, I love the the car, but I wont pay more then $17,000 out the door, and walked out. From the time we left until we got home and I shut my phone off, the salesman was texting me and calling me. I sent him and ad for a 2010 will less miles in Portland at a different dealer and he all the sudden tried getting us to come back. When I got an email asking how they did I asked for a call, and never got one. The very next day, I went to Bob Stone in the Dalles and bought a car for $3,500 less. Its worth a few hundred bucks to avoid DHS. More

Dave Johnson was great sales associate and got us a really good deal on our 2013 Subaru forester. He even delivered our car to our house the next day after all our add ons were done. This is an excepti really good deal on our 2013 Subaru forester. He even delivered our car to our house the next day after all our add ons were done. This is an exceptional dealership that I would highly recommend. More

everything is fine with the dealer and sales person. was able to get the price I wanted for the vehicle purchased. i've recommended the dealer to other people. no problems. able to get the price I wanted for the vehicle purchased. i've recommended the dealer to other people. no problems. More

At Dick Hannah, I received a no hassle experience. I brought in a price from their online site, which was below KBB's suggested price, and received the price without any haggling necessary. My sales pe brought in a price from their online site, which was below KBB's suggested price, and received the price without any haggling necessary. My sales person, Ali, was very friendly, and did his best to keep me out of the rain. After an excellent test drive, I sat in a nice comfy chair by the fireplace while my paperwork was finished. My visit lasted past 7pm, and Ali even offered to order me some food for dinner. I love my new car, and could not have been happier with my experience. After all that, Ali also made me feel like Dick Hannah Subaru cared about my future experience, and made sure that I knew how to reach him if I ever had any further questions or concerns. I would absolutely recommend Dick Hannah to anyone looking to buy a car! Thank you Ali Shaer and Dick Hannah Subaru! More