Dick Hannah Subaru
Vancouver, WA
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I visited Dick Hannah Subaru unsure if I would qualify for a lease and was helped tremendously by sales person Sam Gibbs, who answered all my my questions and more. He introduced me to the Sales Manager for a lease and was helped tremendously by sales person Sam Gibbs, who answered all my my questions and more. He introduced me to the Sales Manager Kamal who showed me exactly the information I needed as soon as I asked. I actually didn't think I could get a Limited Legacy but I drove out in a Twilight Blue Legacy with 'all the fixins'! Sam and Kamal were a joy to visit with as well as buy from and even the paperwork that the finance person Ammar helped complete was painless! I am sure you will see me again at the end of my lease! Thank you, Dick Hannah More
I had called and made an appointment for the next day and drove out to be sure I could find the address. When I got there and talked with Ken and let him know I had my husband with me as I'm his caregiver,Ke drove out to be sure I could find the address. When I got there and talked with Ken and let him know I had my husband with me as I'm his caregiver,Ken said they could get to us while we were there and I wouldn't have to come back the next day.What a wonderful thing that was and I told him how much it meant for me ( to not have to leave Art and come back the next morning) I had my son-in-law bring the car in before to have the part that was recalled replaced, but this time we came in ourselves. We bought the car in Calif in April 2012 and it only had under 3000 miles on it but my husband wanted me to check on having the oil changed and because he can't do much anymore, I came in with it and Ken was kind enought to listen to us and I can't say enough about the kindness we were shone and the good service we recieved. Nancy Clark More
Everone in the dealership was very friendly and professional. I have dealt with Abdul and he is the best. He is friendly, extremely knowledgable and most importantly honest. He was able to answer a professional. I have dealt with Abdul and he is the best. He is friendly, extremely knowledgable and most importantly honest. He was able to answer all my questions and concerns and he made it very comfotrable for me to make my decision. He is a very genuine person and seems to care more about customer satisfaction than just making a sale. More
Mike was quick and not too assertive while helping me in my process of finding a new vehicle. I didn't feel rushed and I didn't feel pressure to buy something I didn't want. Probably could have gotten a lit my process of finding a new vehicle. I didn't feel rushed and I didn't feel pressure to buy something I didn't want. Probably could have gotten a little more for my trade-in, but I felt the trade-in value was fair enough for what I was getting in place of it. Would have been nice to have had the car detailed before I got it, but I was told it just came on the lot and the detail-crew wasn't there on Saturday. With a little elbow-grease it got cleaned up and I was happy with the car. Everything was much easier and faster than I expected it to be. Thanks Mike! More
Just wanted to say thanks to the Dick Hannah Subaru team, especially Brian Ramsdell. Brian put up with us all day as we drove 4 different vehicles, then handled a complex trade in of more than one vehicle w especially Brian Ramsdell. Brian put up with us all day as we drove 4 different vehicles, then handled a complex trade in of more than one vehicle we owned. The guys were happy to negotiate to our needs, and we walked away happy. They even treated us to pizza when we were done! (Unusual and awesome to say the least.) Getting the extended warranty at a very reasonable price along with free tires for life was great too. We would definitely recommend this team to a friend. More
While I never am one to enjoy buying a new car, buying my new Forester was a fairly painless process. Jeremiah went above and beyond after the sale, helping me return my rental car, staying cheerful even whe new Forester was a fairly painless process. Jeremiah went above and beyond after the sale, helping me return my rental car, staying cheerful even when we discovered the rental office was closed and he got stuck driving me and another complete stranger around town trying to find another location. More
Brian and Matt took the hassle and stress out of buying a used car. They treated me with respect. They helped me find the car that would meet my needs and fit into my budget. They were not pushy, not rude an used car. They treated me with respect. They helped me find the car that would meet my needs and fit into my budget. They were not pushy, not rude and did not use pressure tactics like I experienced at another location. More
My shopping experience at Dick Hannah was excellent! It started with Internet Marketing Assistant Kent Ha. I “built” a car on Subaru’s website and compared prices among Subaru dealers in my area. Where oth started with Internet Marketing Assistant Kent Ha. I “built” a car on Subaru’s website and compared prices among Subaru dealers in my area. Where other dealerships took a day or more to respond to my email questions, Kent got back to me within hours or minutes. Kent was able to find the car we wanted (special order because of optional features) for the best price. For that reason, I chose Dick Hannah over other dealers located much closer to home. Upon arriving at Dick Hannah, we were greeted by Sales Representative Brian Ramsdell, who treated my wife and I like royalty. Brian did a quick appraisal of our trade-in and put together the sales documents in no time. Because our car was a special order, we were scheduled to take delivery about a week later. The plan was to take care of the paperwork in advance so, when the car arrived we could just pick it up and drive away. This is where Sales Manager Kenny Nguyan came in to play. While my wife and I were finishing up the paperwork, Kenny located a car with all but a few options we wanted at a dealer about 200 miles from Hannah. Kenny said he could have the delivered and all the options installed by the following day. Obviously, my wife and I were thrilled. Kenny was great. The next day, my wife and returned to Hannah to pick up our Car. Brian was waiting for us when we arrived. He had the car waiting in the parking lot. The car was exactly as promised--all options installed, detailed, and a full tank of gas. Brian familiarized us with all of the features, paired our phone to the Bluetooth system on the car, and away we went—satisfied customers. In the following days, Brian and the Hannah Service Department called us to make sure we were happy with our car and that everything was working to our expectations. We really appreciated this. In summary, our purchase at Dick Hannah Subaru was a 10 out of 10. We recommend Hannah to anyone considering a car purchase. Thanks again to Kent, Brian and Kenny—great Job!! David and Isabel More
Great experience from start to finish. Timothy really listened to us and did an excellent job of finding the Forester we have always wanted. We couldn't be happier with our purchase. Thank you Timothy! listened to us and did an excellent job of finding the Forester we have always wanted. We couldn't be happier with our purchase. Thank you Timothy! More












