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Dick Hannah Subaru

Vancouver, WA

Overview
Reviews
4.8
2,014 Reviews
Call Dealership (360) 314-0504
View Awards

7407 NE Vancouver Plaza Dr

Vancouver, WA

98662

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Showing 2,014 reviews

October 03, 2023

recently had the CVT fluid changed but upon arrival was notified they were also going to do scheduled service, which I did not request and had to put a stop to that service. also the service rep informed More

by Phils OB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't know
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Oct 11, 2023 -

Dick Hannah Subaru responded

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. It's important to us that our customers receive the services they request and accurate information about their vehicle's condition and we apologize if you left feeling like that was not the case. If you are willing to give us another chance, please contact us at (360) 869-0786 so we can understand your situation better in order to try and turn your experience around. Tom Gilstrap Parts and Service Director Dick Hannah Subaru 360-816-7471

Oct 11, 2023 -

Phils OB responded

Clarification: was told rear pads were at 3/32, I measured 6/32 (measured carefully with calipers). This caused me to remove the rear wheels and pull the pads out unneccesarily. What you shoud do is ask the tech who worked on my car how he arrived at his measurement.

September 17, 2023

I came in after having a not so great experience at another local dealership and was so happy to fine the exact car I wanted! Ather Munson was so helpful and friendly. It was definitely the most easy a More

by sdimitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ather Munson, Tuan Bui
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July 27, 2023

They were able to find the perfect vehicle for my family that fit our budget. More

by frankalexmartin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Pedroza
Report | Print
Jul 31, 2023 -

Dick Hannah Subaru responded

We are so happy to read such a great review about Dick Hannah Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2023

I’ve purchased my last 3 cars from Dick Hannah and have left extremely happy every time with exactly what I wanted. Even though I’ve had different sales men each time they were all very attentive, respectf More

by Calista Clifford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Maher
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July 11, 2023

I always feel like an important customer when I bring my Outback in for service and the service is always done in a timely manner ! Thank You More

by dskstangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Bauman
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

Thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 04, 2023

Had an appointment for my first service visit. Olivia checked me in & took good care of me. She seemed very sweet and caring. Everything was quick and easy. More

by krmcnam2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Jul 14, 2023 -

Dick Hannah Subaru responded

We really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2023

Very positive experience. . Antonio answered all of our questions and concerns. Top notch customer service. More

by rpickett
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Antonio Pedroza
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

Thank you for sharing your positive experience with Antonio and the team! We are always more than happy to assist you if anything else comes up. Take care!

Jul 14, 2023 -

Dick Hannah Subaru responded

We're happy you found Antonio and our team to be so supportive during your experience here at Dick Hannah Subaru. If you're ever in need of more help, please let us know!

June 19, 2023

The best car buying experience I’ve ever had. Top notch customer service and a friendly sales environment. More

by obleochaddick
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kenny Nguyen
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

Hi, we are very happy to have provided you with such a positive experience. If you have any further questions, please give us a call. We're always happy to help.

Jul 14, 2023 -

Dick Hannah Subaru responded

We're happy you found our staff to be so supportive during your experience here at Dick Hannah Subaru. Feel free to reach out to us if you need anything additional. Have a wonderful day.

June 12, 2023

The manager and the technicians worked hard to help me. However it took a relatively long time to explain me about the status of the repairs More

by snimalw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at our service center. Until the next time we meet, take care.

Jul 14, 2023 -

Dick Hannah Subaru responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for taking the time to share your experience. If you're ever in need of more help, please let us know!

June 06, 2023

Peter Maher is awesome. Honest and kind, treats whole family with consideration. He was stellar at helping us find a new vehicle and easing us through a tough transition fr More

by newcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Maher
Report | Print
Jul 13, 2023 -

Dick Hannah Subaru responded

We're happy to hear that you found Peter and our staff to be so supportive during your experience here at Dick Hannah Subaru. We hope to be of service to you again in the future. Best wishes, Dick Hannah Subaru

Jul 14, 2023 -

Dick Hannah Subaru responded

We're so glad to hear that Peter and the team were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you taking the time to let the world know about your positive experience. Have a great day!

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