Dick Hannah Subaru

Hands down this is the worst service department experience I've ever seen. Absolute unapologetic disregard for a customer seeking warranty work on a broken Subaru. The attitude is that if you wan experience I've ever seen. Absolute unapologetic disregard for a customer seeking warranty work on a broken Subaru. The attitude is that if you want it fixed, drop it off and we'll get to it when we get to it. We don't have time for questions, can't tell you when it will be done or how long the repair should take, and don't really care so take it or leave it. Apparently Dan Zeka is the manager but either doesn't return phone calls, doesn't get messages, or doesn't really give a rip. I left 3 messages with 3 different people asking for Dan to call me back and never received a call. Dan must be busy living up to the we could care less about you attitude in the service department at Dick Hannah Subaru. More

I was debating between two vehicles and finally made the decision to go ahead with the Subaru Forester.....thanks to salesman, Ali. He was very friendly and really honest. He helped me weigh in the pros and decision to go ahead with the Subaru Forester.....thanks to salesman, Ali. He was very friendly and really honest. He helped me weigh in the pros and cons of each vehicle and let me not just test drive the ones I had in mind, but other vehicles that I found appealing as well. He didn't pressure me into making any sudden decisions, and I'm greatful that he was very patient with me throughout my whole visit. I would like to thank Ali and everyone at Dick Hannah Subaru for their services. I would highly recommend Ali Shaer to anyone out there that is planning on buying a Subaru...the guy really knows his stuff! More

Our experience at Dick Hannah Subaru was good, the salesman was very nice and helpful. There was no pressure to buy like salesmen have been in the past. We chose a car based on the ad price and rece salesman was very nice and helpful. There was no pressure to buy like salesmen have been in the past. We chose a car based on the ad price and received that price. Overall, we left with a good feeling and would recommend Dick Hannah to our friends. More

Long is a very pleasant and helpful salesman. I would recommend him to any of my friends looking for a Suby. Dick Hannah Subaru is a good place to shop. recommend him to any of my friends looking for a Suby. Dick Hannah Subaru is a good place to shop. More

My initial contact with the dealership was through their internet sales department, from which I received an attractive quote. Same department was also able to answer the various questions related to our c internet sales department, from which I received an attractive quote. Same department was also able to answer the various questions related to our choice of car, and this way paved the way for our visit to the dealership. We were looking for a specific color, which expectedly were in stock, so we decided to go for it. We left early from Bend to drive to Portland. When almost there we got a phone call from the dealership to say that unfortunately this specific color had not shown up as expected. This made this particular color even more attractive to us, and consequently no other color in stock would do. To help us out the dealership arranged to trade in a car in "our" color from Tacoma. A driver was dispatched to Tacoma. Some 4-5 hours later the car arrived in Portland, and by the end of the day we drove back to Bend in our new car. I can fully say that this dealership went the extra mile to earn our business! More

Though I had made my decision to buy a new Subaru Outback, and I had selected the equipment I wanted, it was just a matter of finding a dealership who could get just the one I wanted at a good price. Outback, and I had selected the equipment I wanted, it was just a matter of finding a dealership who could get just the one I wanted at a good price. On dealer tried to push on me what he had on the lot. Another quoted me a good price, but it wasn't what I had asked for. Another dealer refused to quote a price, but said he would match any other price. Two failed to return my calls in a timely manner. When I called Dick Hannah Subaru in Vancouver, Sam Gibbs, responded quickly, found the car I wanted and gave me a reasonable price. Though Vancouver was the most distant dealership from me, the professional manner in which Mr. Gibbs and the staff at Dick Hannah Subaru handled the transaction was the key to my decision to buy there. All went smoothly and though there was one hiccup in the transaction, they were right on it and took care of both me and my new car. In addition, my Subaru has thus far, exceeded my expectations. More

I am very pleased on my recent purchase of a new subaru I am very pleased on my recent purchase of a new subaru from Dick Hannah Subaru. I worked with Mike on my new purchase . He was able to get me into a I am very pleased on my recent purchase of a new subaru from Dick Hannah Subaru. I worked with Mike on my new purchase . He was able to get me into a new car at a very fair price and was also able to get me what I wanted on my trade in. Thanks Mike for all your help. Matt T More

I had a very good experience with employee Mike, at the subaru dealership. He was very friendly, and helpful. He showed me and my parents the car we had found in the newspaper that we wanted to look at, ex subaru dealership. He was very friendly, and helpful. He showed me and my parents the car we had found in the newspaper that we wanted to look at, explained it in detail, answered all questions we had, and we had no pressure into buying it. I would really recommend this dealership! Eunice B More

Went to buy a new Outback. Sam was very helpful in choosing among the various options. Took multiple test drives. Ultimately bought the one on display at Costco for a very good price. Dick Hannah als choosing among the various options. Took multiple test drives. Ultimately bought the one on display at Costco for a very good price. Dick Hannah also gave us a fair price on our trade in without even seeing the car. More

As a background, I have purchased four new vehicles and two used in my lifetime. I spent a significant amount of time researching the vehicle that I wanted to get to accommodate an addition to our family. two used in my lifetime. I spent a significant amount of time researching the vehicle that I wanted to get to accommodate an addition to our family. I needed more room and third row seating. I also spent an equal amount of time researching the value of my trade in. (2008 Subaru Legacy). I live about 40 miles from the deanship in Oregon. Using there internet service, I submitted a inquiry about a vehicle and promptly got a response. The internet salesperson was ready to sell me the vehicle for 1K, more than it was listed for on the dealers website. I referred him to the website and the sale amount was corrected. The dealers website also has a "Value your Trade" option. My trade in came in between 12K and 14K for good and excellent condition respectively. My car is currently on their website for 17K. I say this because when I first showed up knowing that my trade in, according to their program and verified by others was worth at LEAST 12K, I was offered 8,500 for the trade in. Now frustrated, I told the salesman the number is at least 12K or I can just go and keep looking. The same ol' sales technique of three levels to the finance manager and he finally comes out with a number of $10,500. I tell him the number is 12K or I will keep looking. He leaves and comes back with 11,500, his best offer. I again tell him 12K, he wants to meet in the middle at 11,750K. Given that I have two infants and no time to go through this hassle any longer, I agree to the number for my trade in. As the final sale starts to come together another fee for Sales Tax on an extended service contract was added, probably because it had to be, but it wasn't discussed during the transaction. That was another couple hundred added on. The kicker here is this. I drove my car in and it had over 3/4 of a tank of gas. When I asked if gas would be put in the vehicle I purchased (it was empty). The sales manager stated "I am way ahead of you, I added 5 gallons". Its a 22 gallon tank. My paperwork indicates that my title fees were another 190 dollars because I am an Oregon resident buying a car from Washington. You need new plates, tags and a title. This all sounded right at the time. When I took my car into the Oregon DMV for a VIN inspection, the car has Oregon plates, has never been titled in Washington, has valid tags and simply needs a title transfer form. I called to discuss with them five days ago (and recalled twice), and no one has called me back. I would have let this review go as average because its what I somewhat expected. However the initial trade in value $3,500 lower than it was worth and 50% of what they currently have it listed for on there website, in addition to the little things like the titling of the car and the gas that barely got me home. I decided to leave a response. I will say that I was very pleased that "Freddy" followed me home from the dealership to have my wife sign her portion of the paperwork. That was a step in the right direction. I simply wish that level of service would have transcended the entire transaction. More