Dick Hannah Subaru

We did a lot of research before buying our new car. We shopped around quite bit at the different dealerships as well as online. I contacted Dick Hannah Subaru and worked with Chris McNamara online to ge shopped around quite bit at the different dealerships as well as online. I contacted Dick Hannah Subaru and worked with Chris McNamara online to get the initial price quote. I found him to be very helpful and friendly and easy to correspond with. Chris happily sent us a copy of the invoice and the window sticker before we made the trip to Vancouver. The original vehicle we were interested in suddenly became unavailable but Chris quickly got another Forester with the same features and in the same color delivered to the lot a couple of days later. When we got to the dealership we were greeted by Ron Mentek who seemed to be waiting for us to arrive. He too was friendly and helpful and took the time to answer our questions and take us on a test drive. Ron started the paperwork for us when we got back and everything was going well until the finalization portion when we were told by Kenny, the desk manager, that our trade in was going to generate very little value. Kenny offered us far less than the trade-in value listed on the Kelly Blue Book web site. After further negotiations he raised the price of the trade in value to a dollar amount that was at least workable and after about 5 hours we had ourselves a new car. We loved dealing with our sales person Ron Mentek but we felt that Kenny was more aggressive and that lessened the overall experience for us. We had friends who told us that Dick Hannah wasn't your every day car dealership; that they were different and treated their customers better than most. I would say that was definitely the case with Ron and Chris but we would not want to work with Kenny again. Truth be told, if it was not for Ron we probably would have walked away and worked with a dealership closer to home, but we really enjoyed working with Ron and one bad apple shouldn't spoil the bunch. Overall we were happy with our experience and we're very happy with our new Forester. Thanks Ron! More

Mike Krewi was my salesman. HE was very helpful by showing me several different makes and models of used cars and letting me test drive them. I was especially interested in a Subaru, which I ended up showing me several different makes and models of used cars and letting me test drive them. I was especially interested in a Subaru, which I ended up buying. He has also kept in touch with me regarding the missing owners manual. I would come back to Dick Hannah for a new car in the future. Thank You. Best Regards, Aleda Coffman More

I shopped online first.Dick Hannah Van Mall has me on location. Easy to get to for maintenance and repair. Several years ago we bought our Passat from DH VW in two hours. Very easy and pleasant and I lov location. Easy to get to for maintenance and repair. Several years ago we bought our Passat from DH VW in two hours. Very easy and pleasant and I love the VW service there. I consider myself a car person and well informed. I had worked at a dealership selling cars years ago. Subarus kinda sell themselves so it matters that I would be able to skip the SELL ME THE CAR to negotiate the freebies and get the closest in-deal I could get. I was there five hours. I was prepared. I do find it funny that even NOW that paper with the four boxes appeared. Let's retire that negotiating model! The computer form for pricing the sale was more helpful. See I want to see ALL the Numbers. Tax. No lumping. Mike Kriew, my salesman, as I learned that day, always has a smile. He was really great. I got the usual set up for the sale as all dealerships, get to meet everyone, but their style is upfront and transparent for me, I negotiated for what I wanted. And they did a good job of being patient and giving in a little. I like that. The Finance Mgr is a wonderful woman and answered directly to all my questions. I wanted an ext. warranty and I got the number with tax included right after I asked. Mike gave me everything eventually to look at. I did have a color attack, and they gave me my space. There was a fair amount of paper shuffling, I know to be careful signing anything. They made an easy deal for me. I got the numbers put where I wanted them in those boxes. Paperwork done, I drove my old car home, Mike drove my car, and the Lot Boy drove behind Mike. We got to our house, my husband signed the papers and wrote the check and I have a beautiful NEW CAR in my garage!!!! I will own this car for about ten years. More

I was extremely pleased with my overall experience buying my Used Subaru. I was expecting to go in and have to deal with an aggresive car salesman. I was fully prepared to be aggresive too, because I don't l my Used Subaru. I was expecting to go in and have to deal with an aggresive car salesman. I was fully prepared to be aggresive too, because I don't like to be pushed or pressured. But, I was pleasantly surprised to not be pressured by Ammar and I found him to be delightful to work with. I went in to look at used subaru's and did not expect to buy one that Sunday night, but I did. And I LOVE MY NEW (USED) SUBARU !!!!!!!!!! I would definately recommend Dick Hannah Subaru to anyone wanting to buy a new car. I will never buy another type of car other than another Subaru and I tell everyone that is looking for a new car that Subaru's are the best cars out there. ************Buy a Subaru at DICK HANNAH SUBARU***************** More

Very different from conventional dealers. Very clean, friendly, and straightforward price discussion. Just tell them what you want to start with. The sales agent Huyen Hoang is very helpful and friendly. friendly, and straightforward price discussion. Just tell them what you want to start with. The sales agent Huyen Hoang is very helpful and friendly. Place to go for Subaru purchase! More

Huyen was very pleasant to work with during my purchase. He was low key and non-threatening which help make me feel comfortable with what could have been a stressful experience. He's one of the few good on He was low key and non-threatening which help make me feel comfortable with what could have been a stressful experience. He's one of the few good ones. More

The entire sales experience was exceptional. Each person we dealt with was very nice-no pressure at all(unlike the other 3 dealerships we looked at earler in the week). I got the car I wanted, at a fair pri we dealt with was very nice-no pressure at all(unlike the other 3 dealerships we looked at earler in the week). I got the car I wanted, at a fair price. Their maintenance incentives are great- I feel like I made a great deal on a great car - and they did too- because I will tell everyone that asks about my new car, all about the great experience and incentives that will save me even more! More

Couldn't get another Auto Dealer to give us a fair shake on the Subaru Forrester we wanted, check online to the Dick Hannah Subaru in Vancouver and they had the car we wanted at a Great price we could affor on the Subaru Forrester we wanted, check online to the Dick Hannah Subaru in Vancouver and they had the car we wanted at a Great price we could afford. A quick phone call, and a short conversation and we knew we had struck gold. Showed up the next morning, Brian was waiting, the handshake was firm, and the coffee was hot. Couple hours later had a great car we could afford, and a happy wife. That equals a great day! More

Quality guys, very fair, no big hassle! I had a trade in, and they kept it real! They negotiated a fair deal all the way around and everyone was happy! and they kept it real! They negotiated a fair deal all the way around and everyone was happy! More

mike help us to get the car with the price we want. he did very good job and help us to use the guard and show us step by step use car. tell us most important thing in the the guard book. thanks for your did very good job and help us to use the guard and show us step by step use car. tell us most important thing in the the guard book. thanks for your help. cuong More