Dick Hannah Subaru

We've been subaru owners since 1987 and the 2011 2.5i Outback Premium is the third new subaru we've purchased from dealerships in the Portland/Vancouver metro area. Our shopping experience in the past al Outback Premium is the third new subaru we've purchased from dealerships in the Portland/Vancouver metro area. Our shopping experience in the past always seemed to include a lot of pressure from sales staff, haggling over price, and we never felt very satisfied with the car shopping experience. Our experience with Dick Hanna Subaru was very different from the experiences with other dealerships. The internet pricing worked very smoothly and when we arrived at the dealership to purchase our vehicle, the sales staff and sales manager made sure we got what we came for. The specific vehicle/color we had decided on had been sold the night before but the sales staff located the same vehicle at another dealership, honored the internet price, and had the vehicle delivered the very next day, obviously at additional cost to them. They went above and beyond to satisfy us. I definitely know where we'll be going to purchase our next subaru. Gary Miller More

My experience at this dealer was good, because the sales person I dealing seemed real and honest, he didn't seem fake. He wasn't your stereotypical car salesman. He described the features and specs of the c person I dealing seemed real and honest, he didn't seem fake. He wasn't your stereotypical car salesman. He described the features and specs of the car well. Overall, everyone was pretty helpful. The negotiation process was a little stressful, but we were able to work out pricing and payment terms that I was satisfied with. This is my first Subaru and I absolutely love it. I might just be a repeat Subaru owner in the future. More

It was my first time buying a car, but I did have my mom with me to make sure everything went well (she has experience) and it all went well. We worked with Brian and he was great, super friendly and easy with me to make sure everything went well (she has experience) and it all went well. We worked with Brian and he was great, super friendly and easy to talk to, knew lots about the different cars, very helpful. It was a long process and he was very patient with us. The car is great I went home with an impreza outback sport-went in, did a test drive, worked out a deal, and drove home with a brand new car that day! overall it was a great experience, not as bad or stressful as i thought....i recommend this dealer over Portland, even though i am from Portland (this place gave me the best deal) More

I went into Dick Hannah Subaru looking for a used car. When my credit was run the interest rate would have been extremely high. It was suggested that we try a new car. Ron looked so hard to find the right When my credit was run the interest rate would have been extremely high. It was suggested that we try a new car. Ron looked so hard to find the right Subaru Forrester for us and at the right price. I am still in awe that I have a beautiful Sabaru as my very own. I hadn't expected to leave the lot with a new car but I did at a price and payment that I can afford. Ron was very friendly and there was no high pressure at all to buy the car. I would recommend Dick Hanna and expecially Ron to anyone looking for a car! More

This was a very easy transaction for me. I saw their ad in the paper, called that morning and purchased the vehicle hours later. The car was ready,and the paperwork was easy. It is tough to beat the 1.9% in the paper, called that morning and purchased the vehicle hours later. The car was ready,and the paperwork was easy. It is tough to beat the 1.9% financing. Ammar was great to work with. Explained all the specifics of the vehicle and did not try to up sale me or pressure me into options I was not interested in. More

First of all, everyone we dealt with was very friendly. I was a little concerned because we brought our 18 month old boy with us and he is somewhat high energy, but all of the staff were very accomodating. I was a little concerned because we brought our 18 month old boy with us and he is somewhat high energy, but all of the staff were very accomodating. We felt very comfortable and at ease in the showroom. Our sales person was very knowledgeable about the cars and was quick to pick up on what we found important. He was honest about the strengths and weaknesses of the cars and the financing options. Throughout the process, we felt no pressure. The price negotiations were easy, and we came away with a very good price on a very nice new car. More

Salesman and staff was very friendly and professional. Salesman worked very hard to find just what we were looking for and did an excellent job of finding the best car we could afford payments on. We Left Salesman worked very hard to find just what we were looking for and did an excellent job of finding the best car we could afford payments on. We Left in a new Vehicle (2011 Subaru Outback Limited) and so far are very pleased. The floor Manager "Ken" was very pleasant and made both my wife and I feel comfortable. More

I went looking for a new Subaru that was reasonable and affordable as well as having all the features that I wanted in my new car. I met Milton Harrison and he was very helpful at pointing out the features affordable as well as having all the features that I wanted in my new car. I met Milton Harrison and he was very helpful at pointing out the features and how they worked. We test drove both the Forester and the Outback. At no time did I feel pressured in the sale for which I appriciate that aspect. Thank-you, Millie Edwards Portland, Oregon 97213 More

all in all my experience with Dick Hannah and the level of customer service that Brian provided through the entire process was great. The purchase process in looking for a new car always seems to be so dau of customer service that Brian provided through the entire process was great. The purchase process in looking for a new car always seems to be so daunting and Brian was able to eliminate this feeling by answering all questions and really trying to understand what it was that I was interested in. Love my new Subaru and am very satisfied with doing business with Dick Hannah. More

Unique circumstances made this a very unconventional and unusual purchase. Let me start out with the bad first. In the early initial negotiations, Ian and I were working with a gentleman for which early on unusual purchase. Let me start out with the bad first. In the early initial negotiations, Ian and I were working with a gentleman for which early on I can't explain it other than a gut feel that he was trying to screw me so upfront we had a trust issue with a certain sales associate for which I have no problem naming - David Swanson. Giving him the benefit of the doubt this gentleman was everything you would not want in a team player he was forceful, rude, condescending and generally not a very nice individual to work with. I was ready to walk after listening to him for five minutes, and just about did! Fortunately Hannah has an exceptional management service and sales team. Ian Killough interceded and was exceptional in his patience and etiquette. I was at your Vancouver Auto Mall Subaru dealership from 11 until 6 Friday April 1 and Once Ian took control of the discussions he introduced me to his Sales Manager and we got down to business. I cannot say enough good things about either gentlemen, the advice and suggestions made throughout the transaction were truly helpful and at the end of the day I genuinely trust this dealership service and sales and will continue to be a regular service customer who passes on by word of mouth in my office that if folks are looking for vehicles or service get in touch with Ian,Kamal,Tom,Rick,Tonya and Nacho they all have earned my trust and deserve high praise and recognition for their customer can-do attitudes. I will be back! Sincerely, Charles Sweeney More