Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dick Hannah Subaru
Vancouver, WA
1,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 1,998 reviews
February 19, 2017
We highly recommend this dealership. They're wonderful. Great customer service by all parties -- Respectful, Knowledgeable, Informative, No Pressure, Friendly, Great Atmosphere. Royal Tran, Salesman, and C Great customer service by all parties -- Respectful, Knowledgeable, Informative, No Pressure, Friendly, Great Atmosphere. Royal Tran, Salesman, and Curtis Etchandy, Manager, went out of their way to get to know us and give us a fair deal. This was the first all-around pleasant experience my husband or I have had purchasing a vehicle. We could not have had a better salesman than Royal Tran. We got the car we really wanted and Dick Hanna has made us a lifetime customer. We highly recommend this dealership. They're wonderful. More
by CurlyPickles
Employees Worked With
ROYAL TRAN, Sales Rep.; Curtis Etcchandy, Mgr.; & Ali Shaer, Finance , Ali Shaer, Curtis Etchandy
February 18, 2017
Thanks to everyone at Dick Hannah Subaru This was my first time buying a new car and it couldn't have gone any smoother. The entire experience was stress and pain free. All the staff members This was my first time buying a new car and it couldn't have gone any smoother. The entire experience was stress and pain free. All the staff members were polite, patient, and caring. Will always use Dick Hannah and recommend them to everyone as well. More
by Scott23
Employees Worked With
Christian McFarland and Brittany Warner
February 13, 2017
No BS Experinece All communication via email was quick and straight forward. Traveled 2 hrs to be greeted by Mike for scheduled apt. He pulled all emails and was up to All communication via email was quick and straight forward. Traveled 2 hrs to be greeted by Mike for scheduled apt. He pulled all emails and was up to speed on set price and trade in offered. Mike doesn't try to sell us additional crap. He presents the final number and it matches ours EXACTLY! Now tell me when that ever happens? No extra "fees" attached. Why don't all dealership do this??? DH has this process dialed in. With all of this. Wong said it is the consumer's responsibility to start the conversation as an educated buyer/seller. This day and age there is NO excuse to not k ow what you want and what you are willing to pay for it. The more straight up and confident you are the better your experience will be....guaranteed! We will be returning for our next auto purchase. More
by Happy Buyer/Seller
Employees Worked With
Spencer via email., Mike El Krewi
February 13, 2017
Super easy transaction Negotiated the purchase online. Best price by far. Once I arrived at the dealership, Rod was super helpful. And my car arrived faster than expected! Negotiated the purchase online. Best price by far. Once I arrived at the dealership, Rod was super helpful. And my car arrived faster than expected! They got me in and out quickly and I'm already set up for follow up support! More
by Marcopolo
Employees Worked With
Rod Smith, Max Brumbaugh
February 12, 2017
Repair leather seat upholstery unacceptable/unsatisfactory. In 2014, purchased new 2014 Subaru Outback. At that time immediately brought to the attention of sales person and the service manager that upholstery In 2014, purchased new 2014 Subaru Outback. At that time immediately brought to the attention of sales person and the service manager that upholstery in front was bunching up- rippled and wrinkled. On the new owner orientation it was noted to fix seat upholstery. Tom Gilstrap assured us that the time to fix it was open to us and we could come in any time -- say 30K miles if we wanted. Sent pictures of front seats at Tom Gilstrap's request. We were notified we could come up anytime after Dec 15th,2016 to have repair done. After calls to service we said we could come up Dec in latter part of December 2016, an y of the 3 days they had mentioned. We did not hear from anyone, therefore we called. Set up appointment with Service for Feb 1, 2017. We arrived at 8:15am. 2/1/17. Carson T. Krigbaum was our service advisor ( parts had directed us to him during a phone call ). When we arrived, Carson did not know reason we were there, although we had a scheduled appointment -- I told Carson to Check with Tom Gilstrap. He came back and Carson now understood that leather upholstery was going to be " repaired " . At approximately 3:00 pm Carson says our Subaru outback is ready -- I bring to attention to Carson that the driver's seat is in now worse condition than before they " repaired " . Carson gave me an excuse that the upholstery could not fixed more than that. I said that was not acceptable to me. We received a call from customer service person wondering how our appointment went -- I told the customer service inquiring person that the work performed was not satisfactory and that the service advisor gave us some excuse; and, the customer service person, ESTER, said she would contact Tom Gilstrap and have him follow up... as of today, we have not heard from anyone, although we sent an email on 2/2/17 to both Carson and Tom with pictures of the seats before and after. The drivers front seat is not acceptable; and, other people have observed the same with resulting same opinion. I have asked that this matter be addressed -- and have not received any response as of today since talking with customer service lady. More
by Ed2014
Employees Worked With
Carson T. Krigbaum & Tom Gilstrap
February 10, 2017
New purchase Fantastic Customer Service! Worth the drive! They worked with me regardless of the weather, distance, and other roadblocks that occurred. I would Fantastic Customer Service! Worth the drive! They worked with me regardless of the weather, distance, and other roadblocks that occurred. I would go back to them in a heart beat! More
by Smiles911
Employees Worked With
Christianson , Ammar Njoum, Andrew Jamison
February 09, 2017
Just felt I could have gotten a better price elsewhere Went in not feeling good was the first issue but I went in to look at one vehicle in particular but found out it had too many bells for my budget. To Went in not feeling good was the first issue but I went in to look at one vehicle in particular but found out it had too many bells for my budget. Told I could get identical car with a few less options for less. Long story short they figured what I was upside down on in the price of my new car and I guess I should have not gone in when I was sick but just felt the really good deal they could make me was actually what anyone on the street walking in would have bought it for. It just wasn't a pleasant experience and felt I could have got a way better deal had I felt better and did some research on pricing first. I know they are there to make every dollar. That's the business they are in but being a repeat dick Hannah customer I would have thought they could have given me a better deal. I didn't like the extra warranty cost being so high and I declined then he brought cost down 50% More
by Just me
Employees Worked With
Abdul Quddus, Curtis Etchandy
February 08, 2017
Happy Purchase of a Subaru Impreza I purchased a 2017 Subaru Impreza from Dick Hannah Subaru, and I'm glad to say that I had an excellent experience here. Apple Dysiatco helped me close I purchased a 2017 Subaru Impreza from Dick Hannah Subaru, and I'm glad to say that I had an excellent experience here. Apple Dysiatco helped me close the deal on my car, and I never once felt pressured or cornered. I was pleased with how thoroughly she explained the features, functions, warranties and other important details regarding my car. Her dedication to make sure I was comfortable with the purchase shows the integrity of her as well as the other employees at this dealership. The ideals of Dick Hannah shine through them in the best way possible. More
by maximus300
Employees Worked With
Apple Dysiatco
February 07, 2017
Friendly and knowledgeable This was my first time at Dick Hannah. I'm glad I stopped by even though I live almost an hour away. I was immediately greeted by Basam who helped us This was my first time at Dick Hannah. I'm glad I stopped by even though I live almost an hour away. I was immediately greeted by Basam who helped us along the way. He made the car buying process easy and painless. I left happy with my brand new Outback. More
by Westlund85
Employees Worked With
Basam (sales) , Abdul Quddus
February 07, 2017
Forester experience with Dom Daniel My sales person was Dom Daniel and he was awesome. I give him all the credit for my 5 star experience. He took me for a test drive and explained the c My sales person was Dom Daniel and he was awesome. I give him all the credit for my 5 star experience. He took me for a test drive and explained the car's technology and features to me. He did not rush me and was happy to answer all questions. He was not pushy and was just a totally nice guy! Dom is the best! Dick Hannah is lucky to have him represent their company. More
by Valerie1
Employees Worked With
Dominador Daniel my sales person, Ammar Njoum, Erin Greer
