Dick Hannah Toyota

Substandard level of service, especially for a Toyota After my 40K service I noticed a puddle of engine oil under my 2012 Camry XLE, about four days worth of leaking oil onto my garage floor. I checked an After my 40K service I noticed a puddle of engine oil under my 2012 Camry XLE, about four days worth of leaking oil onto my garage floor. I checked and found that the drain plug had not been secured and the source of the drip was because the engine oil drain plug was loose. Also, the tech who did the work did not replace the windshield reminder, it still reads next service at 40K. Someone was in too much of a hurry to do the job right. Very disappointed in the quality of care from your dealership. It could have been a disaster had enough oil leaked out to cause the engine to seize. I've got a mess I have to clean up and want you to know what an extremely poor and dangerously low standard of performance I found at Dick Hannah. The reason I bought the Toyota and bought it from Dick Hannah was so that I didn't have to worry about problems with the car. Very disappointed. I wonder what other services didn't get done because of the lazy or incompetent tech. More

Awesome We were so Happy we went to Dick Hannah Toyota in Kelso. Serge Kononov was THE BEST salesman and so knowledgeable on the Toyota Tacoma we purchased. We were so Happy we went to Dick Hannah Toyota in Kelso. Serge Kononov was THE BEST salesman and so knowledgeable on the Toyota Tacoma we purchased. Jim in Finance was Wonderful all in all WE WILL BE BACK highly recommend Dick Hannah... Thank you for the great experience we have bought many new cars over the years and we both agreed that this was by far the best experience we have had ever.... best of all no pressure ! Just kindness all the way around. More

Friendly staff! Satisfied customer! Working with the staff at Dick Hannah Toyota was an overall great experience! The staff was friendly, they took great care in working with me and what Working with the staff at Dick Hannah Toyota was an overall great experience! The staff was friendly, they took great care in working with me and what I was seeking and not seeking in a new vehicle. The salesman, Jordan Lowery, was knowledgable about the vehicles, helped me go over all my loan information and guided through the car buying process in a timely manner! I drove a way with the car I was looking for, at a great price all in an afternoon! More

Wonderful! We didn't think we were EVER going to find our perfect vehicle with all the extra options we wanted and in our price range, let alone with the car I b We didn't think we were EVER going to find our perfect vehicle with all the extra options we wanted and in our price range, let alone with the car I brought to trade in. Dan Medack came out right away and stayed with us during our entire process. Everyone there was so informative, and I feel honestly tried to help us an much as possible within their limits. I have already sent a friend over to look at vehicles there! The same day as I bought mine. So thankful to have such a professional AND personable dealership so close to home. Each and every one of you is SO greatly appreciated! Thank you, thank you, THANK YOU! More

great expreience I had a very pleasurable experience when i went in to buy my new rav from dick hannah we had called ahead to see if they had a used one and our sales I had a very pleasurable experience when i went in to buy my new rav from dick hannah we had called ahead to see if they had a used one and our sales lady was able to sell me a grbrand new one with all of the options and the color that i wanted. I would recommend Kimberly to all of my friends. More

My new RAV4 Kimberly Fields was great to work with. Friendly and no pressure. Made getting a new car a pleasant experience. We would buy from this dealer again Kimberly Fields was great to work with. Friendly and no pressure. Made getting a new car a pleasant experience. We would buy from this dealer again. More

buying a new car The experience was great at Dick Hannah. Working with Jordan Lowery was great. He does a great job. the whole experience was great I would go back The experience was great at Dick Hannah. Working with Jordan Lowery was great. He does a great job. the whole experience was great I would go back More

such a nice experience in car buying! everyone there from our salesman Doug to our finance guy Brandon was so nice and helpful. They were never rude or pushy. I have never had such a pleas everyone there from our salesman Doug to our finance guy Brandon was so nice and helpful. They were never rude or pushy. I have never had such a pleasant time buying a car, I usually end up feeling bullied but not here! EVERYONE was so very nice! More

Trip Worthwhile We drove 2.5 hours after finding a vehicle online that we liked, we called an hour into our trip to make sure the vehicle was still there and Jesse we We drove 2.5 hours after finding a vehicle online that we liked, we called an hour into our trip to make sure the vehicle was still there and Jesse went out and physically made sure it was! He was awesome and made it a very fun experience, not your typical "sales man" we ended up buying the vehicle and are very happy with it! Thank you for all the helping and making this an enjoyable experience! More

Newly purchased vehicle I had a great experience with Sandra and Dan when I came looking for a newer Tundra. They were very friendly during my visit and have followed up mul I had a great experience with Sandra and Dan when I came looking for a newer Tundra. They were very friendly during my visit and have followed up multiple times to ensure I still love the vehicle I purchased. I have yet to have any buyers remorse which I normally do buying from a dealership. I know it will not come this time and I am relieved of that! I couldn't be happier and would definitely recommend anyone looking for a new vehicle to shop at Dick Hannah Toyota in Keslo first. It is worth the drive for sure! More