Drove out to Kelso, Washington from Portland, Oregon area to look at a used Rav4 I found on Edmunds.com. I test drove the car and I did like it. I explicitly stated I wanted two pieces of information: Best price and to see if they could beat 3.9% finance offered by my credit union on a used vehicle. I further explained, that post divorce I had worked exceptionally hard to acquire an excellent score on my credit profile and was deliberating between purchasing new vehicle with the current offer of 0% for well-qualified buyers. Salesman told me he needed my SS# to get answers to my two questions. I was leary and told him above again. I don't want a "hard hit' as I am not sure what route I am going. I know I should have known better. Salesman assured me it would be a soft hit. Then the scamming started with how much do you want to pay a month and the adding on of road side assistance etc. They came back with a higher price than what was already on the sticker and a higher interest rate. Additionally the vehicle had 24,000 miles on it and was listed at the same price as a brand new XLE. I was only to receive 12 months or 12,000 miles on the warranty and the Branch manager said no powertrain coverage. I told them I needed to think it over as I would save around $2000 on a new vehicle. I drove back home to Oregon, opened my email and discovered they had put a hard hit on my credit. It comes up as an "Auto Loan from NCCINC/Dick Hannah Toyota" - It knocked 7 points off of my score, effectively reducing my credit score from Excellent to Good. Because it can remain on my file for 25 months and impact my score for one year, I repeatedly reached out to this dealer via texts, calls and emails with no response. I contacted Toyota Customer Care in Plano Texas and they have opened a claim on my behalf. Experian stated that the dealership can "correct this error", but they are not offering to do this for me. I am of course mad at myself as well. I should not have trusted a stranger and should have listened to that inner voice. Still disappointed in the way they chose to do business and the fact that the salesman and branch manager are effectively "ghosting " me rather than taking steps to assure me that this was an accident of some sort and taking corrective action. I feel that this is "business as usual" for them, and I was just one more misguided fool. I was also informed by the Toyota Customer Care expert that "all toyotas come with the manufacturer's warranty on their powertrain. Another cause for concern regarding what I was told at this dealership. I have had fantastic experience with Toyota products, having owned a Corolla, Tercel and my current car - a 15 year old Sienna. My kids also drive toyota ( 1999 camry a 2001 4Runner). Fantastic product, awful customer service and potentially fraudulent activity. No effort made to explain what happened and no offer to take corrective action.