Dick Hannah Toyota

My Husband David and I came into the Dick Hannah Toyota Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years Dealership a little nervous due to a previous experience a couple years ago while purchasing our first Toyota...We had been Honda Die hards for years..I did quite a bit of research before going in on Sunday Sept 1st. We had hoped to upgrade to a Camry from a Corolla IF we felt we were being treated fairly and respectfully. We were also trading in our 2011 Corolla so it depended on what type of offer we received on our trade in also whether or not we completed the upgrade... We were met right away by Sandra McMillin..She was VERY friendly and professional to us both...I shared with her right up front about our previous bad experience at another dealership and that we wouldn't let that happen again...I told her what we were looking for and she had one just like it that she showed us and let us take a test drive. We both felt very comfortable with Sandra from the very beginning..She was not pushy or dishonest with us. She said she was going to take very good care of us, and SHE DID! After driving the car, we were allowed to take it to lunch and talk over what we felt was going to be a positive transaction from Sandra and the Dealership..Upon returning we were given a quote for our trade in value...Since there were 2 minor scratches on both the front bumper and rear bumper (from bumping the curb while parking) I knew we probably wouldn't get top dollar...They were fair with our trade in so we accepted thier offer and bought the car the same day...We are VERY happy with our upgrade and I'm soooooo glad Sandra McMillin greeted us that warm beautiful day in Kelso, Wa...She is a great access to the Dick Hannah Dealership...I know we will receive top quality customer service for the rest of our Camry's life...THANK YOU all for a GREAT experience to replace the previous not so great one....Freda Westnedge More

The whole experience was great, Gleb was friendly and funny. Helped with all the questions I had- and more! They made sure I got the exact car I wanted- and I love it! funny. Helped with all the questions I had- and more! They made sure I got the exact car I wanted- and I love it! More

Service writers were very cordual and efficient even though they were quite busy. I noted that their handling of my auto [what I was able to observe] was with respect. The charge was fair, the estimat though they were quite busy. I noted that their handling of my auto [what I was able to observe] was with respect. The charge was fair, the estimate accurate for both time and money. It was a pleasant experience but you could use magazines or a paper in the waiting room. Please do not ruin it with follow up emails. More

Our time spent with Dick Hannah Toyota was one of the best car buying experiences we've ever had. My wife and I had visited several other dealerships prior to meeting with Sandra McMillan at Dick Hannah best car buying experiences we've ever had. My wife and I had visited several other dealerships prior to meeting with Sandra McMillan at Dick Hannah and I can honestly say that this dealer, and especially Sandra, know what customer service is all about. The entire purchase process was handled in the most professional and curtious manner I have ever experienced. This is the 4th new car my wife and I have purchased and bar none the best experience of all four. My wife is an extremely meticulous individual and Dick Hannah (Sandra) took care of her every need. If you are in the market for a new or used car you should definately reach out and contact them. Ask for Sandra, she is outstanding. More

On Saturday, we bought a new Prius 4. Sunday, we went back to pick up the car and decided to look at the Tacoma trucks. Again, our sales person was Dan Medack. However, my husband thought it was his tu back to pick up the car and decided to look at the Tacoma trucks. Again, our sales person was Dan Medack. However, my husband thought it was his turn to work with Dan and found that he had to wait anxiously as Dan quietly and patiently explained to me the basics of how to operate my new Prius. This included setting up my phone's blue tooth to the car. When I became saturated with knowledge, Dan quickly promised to give me as many lessons as I needed at any time so I could benefit from all the car's technology. Now, it is time to look at trucks. Because we had looked a little the day before and we had time to talk about what we wanted to do after we got home, our process was fairly clear cut. However, Dan's endless knowledge was so helpful in making the correct selection to meet our needs. We are so happy we met Dan. I believe he is honest, down to earth and will work hard to do the very best job he can. More

Thank You Jesse Morris for a pleasant no pressure visit. I will refer all my friends at St Johns to Dick Hannah Toyota! Thanks again, A. Lewis I will refer all my friends at St Johns to Dick Hannah Toyota! Thanks again, A. Lewis More

I really enjoyed my buying experience from Dick Hannah. They were really helpful from start to finish. I would recommend this dealership to anyone and I hope to have a lasting business relationship with th They were really helpful from start to finish. I would recommend this dealership to anyone and I hope to have a lasting business relationship with them. More

Jesse was a great salesman, answered all our questions, and they had outstanding pricing. We are most happy with the entire experience and would suggest Jesse and Dick Hanna to everyone with out a second and they had outstanding pricing. We are most happy with the entire experience and would suggest Jesse and Dick Hanna to everyone with out a second thought or reservation. More

Excellent customer service. Fair, Friendly, and Professional Sales Staff are what makes this dealership click. Pricing was competitive and fair (they did better than Columbia Ford). I would recomm Professional Sales Staff are what makes this dealership click. Pricing was competitive and fair (they did better than Columbia Ford). I would recommend anyone to give Hannah's a shot at selling you your next vehicle. More

We were extremely happy with our visit to Dick Hannah Toyota in Kelso, Washington. Our saleslady was well acquainted with the products, very helpful and friendly, and we got our price wanted for our tra Toyota in Kelso, Washington. Our saleslady was well acquainted with the products, very helpful and friendly, and we got our price wanted for our trade-in. Another bright star was employee "Nick" who handled the paperwork. He is a huge plus to the organization. His "people skills" are extraordinary! Any employer would be blessed to have him. Carol Farmer More