
Dick Hannah Toyota
Kelso, WA
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Outstanding service - Jesse went the extra mile to help find a way to get me the car I wanted when my initial plan fell through. He is very personable and very helpful; he answered all my questions as we find a way to get me the car I wanted when my initial plan fell through. He is very personable and very helpful; he answered all my questions as we looked at all the cars, but wasn't at all pushy. I really appreciated that. My family was with me and he was so nice to everyone. He just took care of all of us and because he has customer service nailed, he fit right in as if he was one of the family. I have to say it was the best experience I have ever had buying a car. If you come here to buy a car ask for Jesse! His honesty, respect, and great sense of humor make it worthwhile to wait while all the background work is going on. The car itself was in excellent shape and had very few miles on it. The price was very reasonable and so were the terms we agreed upon. Nick helped me with my paperwork (forgive me if I got his name wrong) and he explained everything really well. He was also very nice and friendly. Everyone I came into contact with there was like that. It made the whole experience a GOOD thing instead of a nerve wracking "oh my gosh I've got to buy a car and I don't know if they are going to work with me". All in all, I would recommend this dealership to anyone. Even if I moved to Vancouver or Portland, I would still come here to buy my car. More
Friendly, helpful, not pushy. Great customer service. Brought in color of car I wanted and was able to exchange cloth seats for color of leather seats. Competitive prices. Brought in color of car I wanted and was able to exchange cloth seats for color of leather seats. Competitive prices. More
Jesse was great! He made us feel like worthwhile customers and treated us with respect and honesty. He was also fun to work with, made us laugh and made us enjoy being there despite a little bit of customers and treated us with respect and honesty. He was also fun to work with, made us laugh and made us enjoy being there despite a little bit of a wait. We drove away happy with our new purchase and the overall experience made us want to recommend him and Dick Hannah Toyota to people we know. More
What a great buying experience! Dan helped me thru the purchase of a Toyota Tacoma 4x4 as a surprise birthday gift for my husband. From estimating my trade-in, finding the perfect truck, and thru the fin purchase of a Toyota Tacoma 4x4 as a surprise birthday gift for my husband. From estimating my trade-in, finding the perfect truck, and thru the financing process....a more than pleasant experience. On delivery day (which my husband knew nothing of) the truck was ready for pick-up with balloons attached! Thank you Dan and the Toyota Kelso team! More
The Avalon we purchased is the 5th vehicle we have purchased from Dick Hannah Toyota. We have been pleased with both the courteous and professional manner we have been treated by the sales staff and t purchased from Dick Hannah Toyota. We have been pleased with both the courteous and professional manner we have been treated by the sales staff and the personnel in the Service Department. I wouldn't be surprised if we purchased another vehicle from Dick Hannah Toyota sometime in the future. More
had an easy time finding a car that would work within our price range and Sandra was very patient with us considering it was getting late in the day and I was getting tired. Worked with us on payments and p price range and Sandra was very patient with us considering it was getting late in the day and I was getting tired. Worked with us on payments and provided us with very friendly service More
Easy to work with, gave a fair price and tradein price. Representative (Kylena) was very helpful and found the vehicle I was looking for in a short time. I would and have recommended this dealership to any Representative (Kylena) was very helpful and found the vehicle I was looking for in a short time. I would and have recommended this dealership to anyone. More
We went to check out the differences between 2 Toyota models, not intending to buy. Glen Jones helped us and answered our questions in a friendly, not pushy manner. We left with the information we need models, not intending to buy. Glen Jones helped us and answered our questions in a friendly, not pushy manner. We left with the information we needed after seeing a vehicle that would fit all our needs at a great price. We went home, did several hours of internet research, and concluded that the sample car would be perfect for us. We returned late in the day to purchase the car and Glen stayed late to be sure we got the deal we wanted and were happy with the vehicle. More
I was impressed with how professional and friendly everyone was. Sandra was great and took amazing care of us, The whole staff went out of their way to help us. As far as my wife and I are concerned t everyone was. Sandra was great and took amazing care of us, The whole staff went out of their way to help us. As far as my wife and I are concerned this will be where we buy our vehicles from now on. More
Jesse was very helpful during the whole car shopping experience. He helped me decide on what car I wanted and found me the perfect one. I would definitely recommend Jesse Morris for your next car purcha experience. He helped me decide on what car I wanted and found me the perfect one. I would definitely recommend Jesse Morris for your next car purchase. More