
Dick Hannah Toyota
Kelso, WA
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Excellent customer service I had a great experience getting my new Toyota Corrola I'm. Mark greeted me with a friendly smile and walked the lot with me doing everything that he I had a great experience getting my new Toyota Corrola I'm. Mark greeted me with a friendly smile and walked the lot with me doing everything that he could to get me the car I want and need. When a prior appointment required his attention, Tyler stepped up and was very helpful during the test drives and while completing the mountain of paperwork that is required. Both of these salesmen have earned a repeat customer. More
Toyota Tundra Lowen was very helpful from making the deal to closing the deal, Everything went smooth. Was a pleasure working with Lowen. We were in and out very qu Lowen was very helpful from making the deal to closing the deal, Everything went smooth. Was a pleasure working with Lowen. We were in and out very quickly, which i wanted. Great Place to buy a car! More
Well Done Other than a lot of paperwork, the experience was enjoyable. The salesman was very competent. I appreciated him going to Portland to bring the car I Other than a lot of paperwork, the experience was enjoyable. The salesman was very competent. I appreciated him going to Portland to bring the car I was interested in (Lexus) to Kelso. The missing piece of windshield trim was ordered, and hopefully will be here tomorrow for them to install. More
Great communication I worked with Mark Dykstra and he was super helpful. He went over all the pricing and details of the deal and even offered accessories that would look I worked with Mark Dykstra and he was super helpful. He went over all the pricing and details of the deal and even offered accessories that would look nice on my new 4Runner. That guy is a keeper. More
No pressure sale, but with some shade Sales process was straight-forward without pressure. However, I didn't realize until later that day the vehicle was sold to me with no floormats and w Sales process was straight-forward without pressure. However, I didn't realize until later that day the vehicle was sold to me with no floormats and with a spacer lift kit installed. Two days later, after speaking with the sales manager, I was informed my only options would be to exchange the vehicle (and no other similar-priced vehicles existed) or pay to have the lift kit removed myself. While Vance Pinson, the original salesperon, was incredibly professional and attentive, the dealership that sold me an altered vehicle, which voids part of the warranty, without knowledge is being anything but professional. On top of this, and a very minor gripe, I had to ask them to reclean the vehicle before sale as there was melted ice cream in the cup holders. And even after recleaning, I got home to find food crumbs and grease in plenty of cracks throughout the vehicle. Moral of the story: If you want a straight-forward, no-hassle purchase, then they're good for that. But also be prepared to go over the vehicle with a fine-toothed comb to make sure they're selling you what you expect. More
Very helpful and knowledgable individuals The whole process was relatively quick, and enjoyable. They were able to work with me and find something that is more suitable for what i need in a ve The whole process was relatively quick, and enjoyable. They were able to work with me and find something that is more suitable for what i need in a vehicle. More
New Car Joy Myke and Vance were super helpful with answering questions. Made it so easy to trade in my vehicle and drive away with a new one. This is our second Myke and Vance were super helpful with answering questions. Made it so easy to trade in my vehicle and drive away with a new one. This is our second purchase from Dick Hannah:) More
The Perfect Sales Experience My first time buying a new car was a great experience thanks to Lowen! I told him I wanted something reliable and affordable and he showed me two diff My first time buying a new car was a great experience thanks to Lowen! I told him I wanted something reliable and affordable and he showed me two different cars. He had me test drive a Toyota Corolla, and a Toyota Yaris iA. He explained the features and benefits of each but I never felt like I was trapped or being pressured. After doing some shopping around, I was able to come back a week later and purchase the Corolla. Once again, Lowen was informative and gave me excellent recommendations based on personal experience, but wasn't pushy. He took the time to explain the process to me and was unbelievably patient. Thank you Lowen for such a great first time car buying experience!! More

Came here to purchase our first vehicle As soon as me and my fiancé walked in, we were both greeted right away. Nick was the rep helping us find out dream car and let me tell you, the experi As soon as me and my fiancé walked in, we were both greeted right away. Nick was the rep helping us find out dream car and let me tell you, the experience was more then just satisfactory, it was above and beyond. We were there for 5 hours going back and forth on cars and not only was he patient, but truthful and realistic when it came to the needs of the type of car we were looking for and what would be best fit for us. He helped us find our dream car along with everyone else at this dealership. This was our first time here, and let’s just say we won’t be going anywhere else. Thank you all so much!!! More
Great sales staff and service! I was looking for a Hybrid Toyota Highlander and expected it to be a difficult process because I have heard that they are hard to come by. Vance was I was looking for a Hybrid Toyota Highlander and expected it to be a difficult process because I have heard that they are hard to come by. Vance was super responsive from day one and matched me up with the car I wanted a lot more quickly than I anticipated. Would highly recommend this dealership to anyone looking for a Toyota! More