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Dick Hannah Toyota

Kelso, WA

4.9
1,625 Reviews

2632 Coweeman Park Dr

Kelso, WA

98626

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Showing 1,625 reviews

June 11, 2018

We love our new Toyota! This was my first new car buying experience and Ashley was wonderful! I really hadn’t planned on purchasing the day we went in but Ashley listened to More

by Gertrude’s mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Laboa
Jun 18, 2018 -

Dick Hannah Toyota responded

Congratulations on your first new car! Thank you for taking the time to write a great review for Ashley. We hope that Gertrude is enjoying as well.

June 08, 2018

Positive experience in Kelso The atmosphere at Dick Hannah Toyota was very friendly and Nick was great to work with. We got an excellent Toyota at a very fair price. Thanks Nick More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sisson
Jun 12, 2018 -

Dick Hannah Toyota responded

Thanks for taking the time to write a review for us!

June 08, 2018

Dick Hannah never disappoints. I’ve purchased 4 vehicles from Dick Hannah in Kelso Wa. as well as Vancouver Wa. Every time was nothing short of professional, friendly, non pushy and More

by patty00cakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Lowery, Brady Gow
Jun 12, 2018 -

Dick Hannah Toyota responded

Thank you for being such a loyal customer and for writing a review!

June 05, 2018

A great experience My wife and I found a car, that peeked our interest, on line. I sent a request and within minutes I got a call back. I drove my trade in right down an More

by Stoneflyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Torri Bridges, Brandon Martinez
Jun 12, 2018 -

Dick Hannah Toyota responded

Thanks for writing the great review about Torri. We are glad to hear you were well taken care of and that this was the easiest one for you yet.

June 03, 2018

Wonderful Experience Amazing experience at Dick Hannah Toyota in Kelso. Extremely welcoming dealership, clean location, great pricing, and not pushy once so ever. Lowen Mu More

by Tundra 10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lowen Murray
Jun 12, 2018 -

Dick Hannah Toyota responded

Thanks for taking the time to write a review. We love to hear the great experience you had.

June 03, 2018

Car is good. No very happy with the customer service, . No very happy with the customer service, I asked, for a discount after I pay $65.0000dollars in cash ,in 3:30 hrs, I haven't received anything, to off More

by Coolguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Chambers
Jun 12, 2018 -

Dick Hannah Toyota responded

Coolguy123, Thank you for your kind words about Tyler. We’ll pass them along to him. Regarding discounts, both of the vehicles you purchased were discounted from the original asking price. The listed prices were dropped for our Birthday Bash promotion and you purchased them during the “Matching down payment” program as well so you received an additional $500 off of the already discounted price. We do price aggressively because historically one of the most common complaints we have heard from customers is that they didn’t like the negotiation process. We price to the market instead of adding on arbitrary markup so our price points are competitive with the marketplace. We understand that some people may be upset because they have been accustomed to having to get a discount to get a good deal, but with our market based pricing it is no longer the case. Our apologies if we failed to explain this fully, but if you’d like to drop in we can explain in depth and even show you the figures on our end so you understand. Thanks again for the kind words and for allowing us to clarify. We appreciate your feedback and your business.

June 01, 2018

I’ll be back:) The customer service was great! Brady and Mark were helpful and friendly and made me feel at home. Mark made sure I got the car I wanted and was very More

by Mrsarcher18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dykstra, Brady Gow
Jun 04, 2018 -

Dick Hannah Toyota responded

Thanks for the great review. We love to hear the great things that make us stand out from your previous experiences. We look forward to helping you in the future as well.

May 30, 2018

Awesome Experience Zach Dyer was awesome from start to finish. He wasn't pushy and let us browse without trying to tell us every car was for us like previous dealerships More

by Marquette3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Dyer
Jun 04, 2018 -

Dick Hannah Toyota responded

Thank you for the great review!

May 30, 2018

Good experience Had a good experience here! James was helpful, friendly,patient, and not pushy! I would recommend Jame Hoyt for anyone looking to buy a new car! More

by Jessika25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hoyt
Jun 04, 2018 -

Dick Hannah Toyota responded

Thanks for taking the time to write a review for us! Enjoy your new Toyota!

May 29, 2018

Great experience, yet again! This is our fourth purchase from Dick Hannah in Longview. We have come to rely on this dealership over the years for their honesty, reliability, excel More

by damsel78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady Gow
May 29, 2018 -

Dick Hannah Toyota responded

WOW! Thanks so much for the awesome review but even more so for being such great customers! Nothing makes us happier than knowing how satisfied and happy you are with your purchase and our store. Enjoy your car and we hope to see you again next time around. :-)

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