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Dick Hannah Toyota

Kelso, WA

4.9
1,631 Reviews

2632 Coweeman Park Dr

Kelso, WA

98626

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Showing 1,631 reviews

June 03, 2018

Wonderful Experience Amazing experience at Dick Hannah Toyota in Kelso. Extremely welcoming dealership, clean location, great pricing, and not pushy once so ever. Lowen Mu More

by Tundra 10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lowen Murray
Jun 12, 2018 -

Dick Hannah Toyota responded

Thanks for taking the time to write a review. We love to hear the great experience you had.

June 03, 2018

Car is good. No very happy with the customer service, . No very happy with the customer service, I asked, for a discount after I pay $65.0000dollars in cash ,in 3:30 hrs, I haven't received anything, to off More

by Coolguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Chambers
Jun 12, 2018 -

Dick Hannah Toyota responded

Coolguy123, Thank you for your kind words about Tyler. We’ll pass them along to him. Regarding discounts, both of the vehicles you purchased were discounted from the original asking price. The listed prices were dropped for our Birthday Bash promotion and you purchased them during the “Matching down payment” program as well so you received an additional $500 off of the already discounted price. We do price aggressively because historically one of the most common complaints we have heard from customers is that they didn’t like the negotiation process. We price to the market instead of adding on arbitrary markup so our price points are competitive with the marketplace. We understand that some people may be upset because they have been accustomed to having to get a discount to get a good deal, but with our market based pricing it is no longer the case. Our apologies if we failed to explain this fully, but if you’d like to drop in we can explain in depth and even show you the figures on our end so you understand. Thanks again for the kind words and for allowing us to clarify. We appreciate your feedback and your business.

June 01, 2018

I’ll be back:) The customer service was great! Brady and Mark were helpful and friendly and made me feel at home. Mark made sure I got the car I wanted and was very More

by Mrsarcher18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dykstra, Brady Gow
Jun 04, 2018 -

Dick Hannah Toyota responded

Thanks for the great review. We love to hear the great things that make us stand out from your previous experiences. We look forward to helping you in the future as well.

May 30, 2018

Awesome Experience Zach Dyer was awesome from start to finish. He wasn't pushy and let us browse without trying to tell us every car was for us like previous dealerships More

by Marquette3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Dyer
Jun 04, 2018 -

Dick Hannah Toyota responded

Thank you for the great review!

May 30, 2018

Good experience Had a good experience here! James was helpful, friendly,patient, and not pushy! I would recommend Jame Hoyt for anyone looking to buy a new car! More

by Jessika25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hoyt
Jun 04, 2018 -

Dick Hannah Toyota responded

Thanks for taking the time to write a review for us! Enjoy your new Toyota!

May 29, 2018

Great experience, yet again! This is our fourth purchase from Dick Hannah in Longview. We have come to rely on this dealership over the years for their honesty, reliability, excel More

by damsel78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady Gow
May 29, 2018 -

Dick Hannah Toyota responded

WOW! Thanks so much for the awesome review but even more so for being such great customers! Nothing makes us happier than knowing how satisfied and happy you are with your purchase and our store. Enjoy your car and we hope to see you again next time around. :-)

May 25, 2018

Fast Friendly It was fast and easy to understand.Would recommend this place to anyone of my friends. Tyler was very friendly and easy to talk to. More

by Hawkaholic12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Martinez, Tyler Chambers
May 29, 2018 -

Dick Hannah Toyota responded

Thanks for the 5 stars! If you have any questions in the future please let us know. We will be glad to help.

May 25, 2018

Personable and Knowledgeable Service I went to Dick Hannah Toyota out of Kelso WA because it's a dealership that my family trusts. Mark Dykstra helped me in picking out a car that suited More

by Kacieeewilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Dykstra
May 29, 2018 -

Dick Hannah Toyota responded

Congratulations on your first car purchase! Thank you for the great review and we look forward to helping you on your future purchases as well.

May 23, 2018

Excellent friendly service. Listened. Responded. Didn't give me a bunch of bull. Treated me fairly. I felt respected as a buyer and not a paycheck. Which in the end a paycheck is More

by Bobbiebuildersdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department has been weird lately. I think they have had turnover. It shows. Right now customer service in service is the weakest I've seen in a long time. They need a wakeup call. , Myke Brady, Tyler Chambers
May 25, 2018 -

Dick Hannah Toyota responded

Thanks for the review and glad you are happy with your purchase.

May 22, 2018

Very fast, professional service. I was helped at Dick Hannah, Kelso Washington location by Vance Pinson. Vance was very professional, curious and willing to meet my expectations. I wa More

by Jkrieg0907
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Pinson
May 25, 2018 -

Dick Hannah Toyota responded

We're glad you are happy with your purchase and that Vance was able to get you out quickly. Thanks for the great review as well.

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