Dick Hannah Toyota

Amazing experience! I was a first time buyer not know how the process goes. Nick Sission was a very helpful salesman that made the experience go by as smooth as possible! I was a first time buyer not know how the process goes. Nick Sission was a very helpful salesman that made the experience go by as smooth as possible! More

World class customer service I work as a Management Consultant in my day job and have critique many company's from around the world on their business operations, sales and marketi I work as a Management Consultant in my day job and have critique many company's from around the world on their business operations, sales and marketing teams and customer support. I have to say, I wasn't sure what to expect when I first went over to Dick Hannah Toyota as I have not purchased a vehicle for several years. What I experienced was nothing less than a top notch world class customer service experience. Everything was handled in the most professional way possible. This includes: the discovery call about my needs; ideas for my needs and lifestyle; educational information about differences in features/price/models; and of course timely back and forth phone calls/emails clarifying any concerns I may have had. To top it off, I had a last second change of heart for the color of the vehicle I wanted. Not a problem. Mark took care of it with no questions asked. The actual sales process went as smooth as I could have possibly hoped for. This included greeting me at the door with my vehicle parked in front. The paperwork process was about as painless as paperwork can be. No high pressure selling of additional services/features, just straight forward educating about what it was I was signing along with additional insights into questions that were asked we proceeded through paperwork terms. Lastly, a small but nice little add-on that wasn't asked for but given to me: I needed to pick up my new vehicle on a different day than my paperwork signing. I was driving a rental car up 2 days later to pick up my new vehicle. The rental car drop off was about 15 minutes away. I was running short on time and took the rental car over to Dick Hannah. Mark took the rental car off my hands and informed me he had it covered. This enabled me to get to my next appointment without any stress on time. While this may seem insignificant, the little issues make all the difference in great customer support. Mark demonstrated exceptional customer service throughout the process. This last bonus helped me tremendously in getting to my next appointment on time without any concerns. Thanks again to Mark and Brandon for their help and professionalism in purchasing this vehicle. You guys run and awesome operation at Dick Hannah and will always have my new business (and referrals from family and friends) going forward. Keep up the great work!!! Best, Andrew. Knobloch More

Great service Zach is a great asset to Dick Hannah Toyota...very knowledgeable and courteous and will recommend him to friends very soon. Wonderful experience...ke Zach is a great asset to Dick Hannah Toyota...very knowledgeable and courteous and will recommend him to friends very soon. Wonderful experience...keep up the good work More

Kindness Appreciated Our car purchasing experience with Jarrod S. was so positive, on a day that the dealership was at buying capacity Jarrod was still able to keep us in Our car purchasing experience with Jarrod S. was so positive, on a day that the dealership was at buying capacity Jarrod was still able to keep us in the loop of what was going on with our financing and still take care of his other customers with ease. We appreciated his patience and kindness with our million questions and he has provided great customer service in the days following our purchase! More

LOVE My New Toyota... Thanks Vance!!! I'm a first time car buyer and Vance Pinson made the experience so easy. I've already told all my coworkers about him. Thanks Vance for being so terri I'm a first time car buyer and Vance Pinson made the experience so easy. I've already told all my coworkers about him. Thanks Vance for being so terrific!!! More

Service Department Worked with Brandon in the service department, and had some issues with a part. Brandon made things right and was willing to correct the situation. Worked with Brandon in the service department, and had some issues with a part. Brandon made things right and was willing to correct the situation. More

Back again! In 2006, I bought a brand new Toyota Tacoma pickup from Dick Hannah Toyota in Kelso. My shopping experience was great and I put 160,000 miles on the t In 2006, I bought a brand new Toyota Tacoma pickup from Dick Hannah Toyota in Kelso. My shopping experience was great and I put 160,000 miles on the truck. Recently, I decided it was time for an upgrade so I went back to Dick Hannah. This time, I purchased a 2017 Toyota Tacoma (my 5th Toyota pickup) and again, my experience was wonderful. The entire staff worked hard to ensure that I was taken care of. They were friendly and accommodating and never made me feel pressured. More

You Surprised Me .. In a Good Way! Very Pleasant Experience! I've never liked our trusted car dealerships ... With you there was no pressure, no hassle and a Very Personal and almost Cozy purchasing experience . I've never liked our trusted car dealerships ... With you there was no pressure, no hassle and a Very Personal and almost Cozy purchasing experience .. Will definitely purchase our next vehicle from you and refer others as well :-) More

My knew jeep cherokwe Vance pinson was excellent, answered all our questions and got us taken care of fast and very friendly.. i recommend him for all the hel u need he was Vance pinson was excellent, answered all our questions and got us taken care of fast and very friendly.. i recommend him for all the hel u need he was excellent.. thank you Vance.. More

Enjoyable car buying experience I started the process online when I saw the car I wanted on their website. I was able to get an estimated quote on my trade in and start the financing I started the process online when I saw the car I wanted on their website. I was able to get an estimated quote on my trade in and start the financing process online from my home. The next day I brought my trade-in to make sure the estimate was accurate and it was. Test drove the car, finished the financing and drive home my new car. Mark was great, very laid back, no pressure, and very helpful. He was amazingly flexible with our schedules because my husband still had to come in to sign the paperwork and the weather was less than cooperative. Dan came over from the service department and scheduled my first service appointment and was also a pleasure to work with. It’s great that I was able to have such a great car buying experience without leaving town. More