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Dick Hannah Toyota
Kelso, WA
1,651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,651 reviews
October 11, 2023
This is for a very hard to get Toyota Sienna 2023 van. Torivio foundus one. Then we worked over phone and internet with Torivio Castaneda. He was upfront, straight to the details and honest. He worked ver Torivio foundus one. Then we worked over phone and internet with Torivio Castaneda. He was upfront, straight to the details and honest. He worked very late in evening to get details finalized, even though it was nearing 7PM. In 2-3 hours, had everything laid out and accepted, and the process, speed , details and upfront attitude made me confident enough to drive 2.5hours next day morning to complete. When I reached the dealership, everything was ready - paperwork, price for the car and trade in, no up-sell, no changes, exactly what we agreed the day before. Definitely top notch, upfront experience at Dick Hannah's and with Torivio. More
by hubnpup
Employees Worked With
Torivio Castaneda
August 23, 2023
Kehden Brewer was amazing! !! So helpful and amazing to the fact that we had our child with us and didn't treat us differently because I'm in a wheelchair. Will definitely reco !! So helpful and amazing to the fact that we had our child with us and didn't treat us differently because I'm in a wheelchair. Will definitely recommend him More
by dheston1432
Employees Worked With
Kehden Brewer
August 05, 2022
Called to make an oil change appointment. Receptionist said they were busy. I asked to be put on hold. She stated "I can't help you, we are busy with real customers" I thought calling/being Receptionist said they were busy. I asked to be put on hold. She stated "I can't help you, we are busy with real customers" I thought calling/being on the phone also makes me a customer... apparently not. I guess I will drive 45 minutes away to a different location instead of Kelso which about a mile from my house. Very disappointed in my very 1st contact with the Kelso location. More
by judi
Employees Worked With
whoever answered the phone.
May 18, 2022
We made an appointment for a service for a Toyota Estima which is the right hand drive version of the Toyota Previa but after driving for 45 minutes to drop off the car the receptionist said they couldn’t s which is the right hand drive version of the Toyota Previa but after driving for 45 minutes to drop off the car the receptionist said they couldn’t service a right hand drive, this is after we were told when we made the appointment, that would not be a problem! Felt more like a problem than a desired customer, all I wanted was a normal service, and door lock checked! More
by m.rector
Employees Worked With
Service receptionist
April 25, 2021
My husband and I recently purchased our new Tacoma from Vance and had a great experience. This is the second vehicle we have purchased from Vance and its been awesome both times. Vance and had a great experience. This is the second vehicle we have purchased from Vance and its been awesome both times. More
by Shanna
Employees Worked With
Vance Pinson
March 19, 2021
Very helpful and informative. Made my buying experience very comfortable. I couldn't reccomend a better sales-women to anyone else who is looking to buy a car very comfortable. I couldn't reccomend a better sales-women to anyone else who is looking to buy a car More
by Connorkrug
Employees Worked With
Torri Bridges
January 28, 2021
We recently worked with Nichole Banks in completing the process for the purchase of a Toyota at Dick Hannah. It was a situation that, for us, became very complex and frustrating. Ms. Banks, through great process for the purchase of a Toyota at Dick Hannah. It was a situation that, for us, became very complex and frustrating. Ms. Banks, through great patience, know how, and understanding brought us "safely" through the ordeal. We found Nichole Banks to be very professional, caring and imminently helpful. Please express our thanks. More
by roachcsi
Employees Worked With
Nichole Banks, Brandon Martinez
