Dick Hannah Toyota

Disappointed and Duped! Drove out to Kelso, Washington from Portland, Oregon area to look at a used Rav4 I found on Edmunds.com. I test drove the car and I did like it. I exp Drove out to Kelso, Washington from Portland, Oregon area to look at a used Rav4 I found on Edmunds.com. I test drove the car and I did like it. I explicitly stated I wanted two pieces of information: Best price and to see if they could beat 3.9% finance offered by my credit union on a used vehicle. I further explained, that post divorce I had worked exceptionally hard to acquire an excellent score on my credit profile and was deliberating between purchasing new vehicle with the current offer of 0% for well-qualified buyers. Salesman told me he needed my SS# to get answers to my two questions. I was leary and told him above again. I don't want a "hard hit' as I am not sure what route I am going. I know I should have known better. Salesman assured me it would be a soft hit. Then the scamming started with how much do you want to pay a month and the adding on of road side assistance etc. They came back with a higher price than what was already on the sticker and a higher interest rate. Additionally the vehicle had 24,000 miles on it and was listed at the same price as a brand new XLE. I was only to receive 12 months or 12,000 miles on the warranty and the Branch manager said no powertrain coverage. I told them I needed to think it over as I would save around $2000 on a new vehicle. I drove back home to Oregon, opened my email and discovered they had put a hard hit on my credit. It comes up as an "Auto Loan from NCCINC/Dick Hannah Toyota" - It knocked 7 points off of my score, effectively reducing my credit score from Excellent to Good. Because it can remain on my file for 25 months and impact my score for one year, I repeatedly reached out to this dealer via texts, calls and emails with no response. I contacted Toyota Customer Care in Plano Texas and they have opened a claim on my behalf. Experian stated that the dealership can "correct this error", but they are not offering to do this for me. I am of course mad at myself as well. I should not have trusted a stranger and should have listened to that inner voice. Still disappointed in the way they chose to do business and the fact that the salesman and branch manager are effectively "ghosting " me rather than taking steps to assure me that this was an accident of some sort and taking corrective action. I feel that this is "business as usual" for them, and I was just one more misguided fool. I was also informed by the Toyota Customer Care expert that "all toyotas come with the manufacturer's warranty on their powertrain. Another cause for concern regarding what I was told at this dealership. I have had fantastic experience with Toyota products, having owned a Corolla, Tercel and my current car - a 15 year old Sienna. My kids also drive toyota ( 1999 camry a 2001 4Runner). Fantastic product, awful customer service and potentially fraudulent activity. No effort made to explain what happened and no offer to take corrective action. More

Had a great experience with Dick Hannah Toyota! Jarrod made buying my truck as easy as possible and had me out with the keys in a matter of no time! Thanks again for all the help and making this experienc made buying my truck as easy as possible and had me out with the keys in a matter of no time! Thanks again for all the help and making this experience the best I’ve had when purchasing a new rig! If anyone is interested in buying a vehicle, Dick Hannah is honestly the place to go, just ask for Jarrod and he will get you taken care of! More

Vance & Harry very helpful Dealt with Vance & Harry over several days, several vehicles, settled on a 2020 Toyota 4WD, am pleased with the truck & my experience at the dealersh Dealt with Vance & Harry over several days, several vehicles, settled on a 2020 Toyota 4WD, am pleased with the truck & my experience at the dealership in Kelso. Thanks to all I dealt with! Larry More

Be ready for a marathon. It took 4.5 hrs to buy a car. The people were nice and all but tried to upcharge us 4 different ways. What should take an hour was 3.5 because of all It took 4.5 hrs to buy a car. The people were nice and all but tried to upcharge us 4 different ways. What should take an hour was 3.5 because of all the salesmanship. And we were pre-approved for a loan! Next time I will go back to a no-haggle dealer thru Costco or Consumer Reports. More

Zach Dyer did an amazing job made the whole buying process easy. Drove all the way from California to buy from him. Would recommend anyone buying from him process easy. Drove all the way from California to buy from him. Would recommend anyone buying from him More

I was very pleased with my experience. Everyone was very helpful. I would diffenately recommend this dealership to my friends. I went in thinking that no one would give me credit and Jordan Everyone was very helpful. I would diffenately recommend this dealership to my friends. I went in thinking that no one would give me credit and Jordan made it happen. I drove away in a new toyota. More

Great Time Carson was the best salesman I’ve ever been to. He sold me my very first car. He was very knowledgeable, I highly recommend him! Carson was the best salesman I’ve ever been to. He sold me my very first car. He was very knowledgeable, I highly recommend him! More

Fast, Easy, Trustworthy I contacted the dealership online with what I was looking for and what I was looking to trade in. I had a quick response and they gave my info to The I contacted the dealership online with what I was looking for and what I was looking to trade in. I had a quick response and they gave my info to The sales team who go back to me as soon as they got in for the day. The sales process was quick and easy. I have bought here before as well as servicing my previous Camry with them and I will continue to go back! More

Put them on your list and read below. First of all, I had looked around and wanted to see the 86 in person. I had a good idea about price and affordability. I wanted to see. As soon as I s First of all, I had looked around and wanted to see the 86 in person. I had a good idea about price and affordability. I wanted to see. As soon as I saw the 86, of yeah mine . Lets make a deal. All of the Web sites have the same problem. You see but not even close to clearly unless in person. Suggestion, be honest, put it up we need you to come in person. See for yourself. A clear invitation to VISIT you don't have to buy. Tyler was very knowledgeable. I think he was surprised that I asked him to drive first. I had already decided this would be best. It turned out even better than I hoped. I was able to focus on the car and the questions not worries over first drive. In short driving second was much better. Suggestion, suggest it to other customers as well. Suggestion, make sure everyone understands clearly the additional two years 45,000 miles. A bargain and the concerns are gone. A bit long but put them first on your list. You need to consider that 40 miles to buy well is well worth it. More

Five star rating from start to finish Five Star rating from start to finish!!!! A wonderful experience, sales was awesome, the finance department was outstanding, the lot techs that got th Five Star rating from start to finish!!!! A wonderful experience, sales was awesome, the finance department was outstanding, the lot techs that got the car ready for delivery were awesome. the whole experience was great!!! More