Dick Hannah Toyota

Amazing Experience I live in Portland and work long hours, so the idea of driving up to Kelso after work to pick up the car was not appealing. However, Sandra McMillin I live in Portland and work long hours, so the idea of driving up to Kelso after work to pick up the car was not appealing. However, Sandra McMillin made it a seamless process from start to finish. I can't tell you how impressed I was with her. She even offered to drive the Prius down to Portland to drop it off to me herself, which was an amazing gesture. While she did offer, I didn't let her to do that, as that was too much to ask. But the simple fact that she offered went a long way. This is just the tip of the iceberg when it comes to my experience working with her through this process. She was engaging, enthusiastic, knowledgeable... and above all, I don't know that I've ever met someone who has provided better customer service. Long story short, I was extremely impressed with my buying experience. And Sandra was a MAJOR part of that. I also want to give a shout out to Brandon in Finance. I didn't spend nearly as much time with Brandon as I did with Sandra; however, he made filling out whatever paperwork that was necessary a breeze and took extra time to ensure I fully understood what I was getting myself into. More

Buying our first "new" car The financial manager we had, Brandon Martinez was wonderful and efficient. Brandon guided us through the entire process and answered all our question The financial manager we had, Brandon Martinez was wonderful and efficient. Brandon guided us through the entire process and answered all our questions. Our Sales Associate, Nick Sisson helped wonderfully with our decision on finding a wonderful vehicle perfect for us. Nick was efficient and came to our home to pick us up to look at the two different vehicles we were interested in. When we sat down for the paperwork, Nick offered to get us beverages, food or anything else we needed to feel at home. Nick answered several of our questions and before we new it, we felt like old friends. Dick Hanna really went above and beyond in service and appreciation for us. As we got our keys, Nick took our picture to commemorate our first purchase. We will need another new vehicle in February and we no longer have the stress of wondering where to go or who to see. Nick was professional, polite and incredibly helpful. Thank you guys, at Dick Hanna! Cant wait to come back again!!! More

great service Not pushy. Worked with me. Listened to what i wanted. And bent really hard to get my payment in my range. I got what i wanted. I do love my toyota. Not pushy. Worked with me. Listened to what i wanted. And bent really hard to get my payment in my range. I got what i wanted. I do love my toyota. More

very easy to work with I've bought many cars in my life and this deal was a no nonsense deal. I told Jordan what I wanted for trade he gave me a price I could agree with f I've bought many cars in my life and this deal was a no nonsense deal. I told Jordan what I wanted for trade he gave me a price I could agree with for the new Tacoma very simple .There were no games going back and forth on price to try and beat down the customer . I would recommend this dealership and salesman Jordan to friends. More

Stress free shopping I knew what I wanted going in and Jesse explained the options on the three different models. Sandra was awesome in going over the features after I ma I knew what I wanted going in and Jesse explained the options on the three different models. Sandra was awesome in going over the features after I made the purchase. Everyone was helpful and friendly and made car buying an enjoyable experience instead of something to dread. I have used the service department for years for my Camry and have been pleased with that aspect of Dick Hannah so I was happy that the sales floor was just as easy to work with as the service department. I recommend them to anyone buying a new or used car (my daughter bought a used car through them and is also happy). More

Easy experience Negotiated price over the phone,so no haggling when we got there. Serge Kononov was a great salesman. Easy to talk to. Very polite and all around easy Negotiated price over the phone,so no haggling when we got there. Serge Kononov was a great salesman. Easy to talk to. Very polite and all around easy experience with him. Brandon Martinez the financial guy was very patient with us considering we changed things along the way. Would do business with them again. Gladstone Toyota not so much. More

YOU NEED THIS GUY!! Brian Hughes After great service 7 years ago I returned to Dick Hannah Toyota in Kelso, WA to purchase a vehicle. The level of service I experienced was outstandin After great service 7 years ago I returned to Dick Hannah Toyota in Kelso, WA to purchase a vehicle. The level of service I experienced was outstanding! Even better than years before and, I traveled out of State as my local Dealers left me unsatisfied. Brian Hughes gave me everything I wanted and more. The entire process was effortless. I was greeted at the door by Brian Hughes. He held the door for myself, my Daughter, and the couple behind us. Not often these days that someone will hold the door open for another! Brian Hughes was professional, courteous, kind, knowledgeable, helpful, friendly, entertaining, warm and engaging. Brian Hughes has the ability to develop rapport with anyone. My 17 year old Daughter remarked afterwards that it felt like we were just hanging out with friends. Anyone with the ability to convince a 17 year old that the process of purchasing a vehicle is an enjoyable experience deserves some serious recognition! More

2015 Toyota 4runner I had the pleasure to work with Dick Hannah Toyota recently and would certainly recommend their approach to selling cars- quick, simple and thoughtful I had the pleasure to work with Dick Hannah Toyota recently and would certainly recommend their approach to selling cars- quick, simple and thoughtful. Brian Hughes was who I dealt with and found him to be very quick to respond to inquiry as well as very helpful once I was onsite. More

Wyatt Casey I had a great experience with this Dick Hannah lot, specifically the service I received from Wyatt. He was very interested in finding the right car I had a great experience with this Dick Hannah lot, specifically the service I received from Wyatt. He was very interested in finding the right car for me. He was more than happy to travel to other lots to bring a car back to me, and helped me find the perfect car fitting my criteria. I would definitely recommend asking for him when stopping by the lot. Also, Dan in financing was so considerate when explaining all the paperwork to this first time buyer! More

Good experience I had a good experience at Dick Hannah. Bought a brand mew Tundra. Brian Hughes was excellent to work with. Very quick in responding to my question I had a good experience at Dick Hannah. Bought a brand mew Tundra. Brian Hughes was excellent to work with. Very quick in responding to my questions and even did so while he was visiting his family out of state. When I finally got a chance to meet Brian Hughes I was impressed at his no pressure personality. I felt like Brian as very upfromt and just really down to earth. I will admit that I am not the easiest truck buyer to deal with. When I am looking for my next Toyota I will definitely call Brian Hughes first. More