Dick Hannah VW of Portland

Harry was an amazing help I couldnt have asked for a better sales associates. if you ever visit vw dick hanna make sure to ask for harry! better sales associates. if you ever visit vw dick hanna make sure to ask for harry! More

We were interested in trading in our newer Volkswagen for an older Volkswagen. The newer one was purchased at this dealership back when it was Rey Reece and it was a wonderful experience. Sadly, this dealers an older Volkswagen. The newer one was purchased at this dealership back when it was Rey Reece and it was a wonderful experience. Sadly, this dealership is now a part of Dick Hannah. Our experience first involved far too much back and forth - lowballing our trade in, the sales representative going back and forth between us and the folks in the office. When we decided their offers were not good enough, the sales rep went "to get our keys" so we could leave, which mysteriously took about 5 minutes, because they were working on a different offer. More back and forth. We finally seemed to come to a reasonable point were both parties (us, dealer) were ready to do a deal. But then, there was "an open service order" on the vehicle we were wanting to purchase, and of course, the service department was gone by this time of day, and the sales rep was not able to verify if the repairs were done and the service order was just left open in error, or there were truly more repairs to do. This was after we had already been in to look at the vehicle a few days prior, and been in contact over the phone that very morning indicating we were interested in purchasing the vehicle. I would think they could have checked this at some point during the day...? So unfortunately the deal was on hold for the sales rep to verify that the vehicle "was sellable." The sales rep was supposed to call us back the next afternoon. Which did not happen. We finally called, and were informed that they had to do $1,500 worth of repairs on the vehicle, so the price we had almost negotiated the night before was going to go up $1,500 dollars. It's ironic as we test drove the vehicle 3 days prior and were told it was ready to go, and the issues we were told caused the $1,500 of repairs were not malfunctioning when we test drove it. This whole experience left a horrible taste in our mouths. This is the second horrible experience we have had with Dick Hannah's VW sales, and we will never go back. We are lifelong VW owners and there is no way whatsoever that we will ever go to VW of Portland/Dick Hannah for any VW sales or service. Ever. More

Eric made shopping for my first car a breeze. He was very friendly and very very helpful. He answered all of my questions, i would highly recommend him. The thing that i liked most about Eric and this dealer friendly and very very helpful. He answered all of my questions, i would highly recommend him. The thing that i liked most about Eric and this dealership is that they were NOT pushy and annoying. That is what won me over! More

Bought a used Mitsubishi from these guys and it was a great experience. No haggle pricing made it as easy as ordering dinner. Great place for nice used cars if your in the market! great experience. No haggle pricing made it as easy as ordering dinner. Great place for nice used cars if your in the market! More

Amir was very helpful with my purchase. Took the time to help me pick the right car for me. I would recommend him to anyone looking for a new or used car. Great job! help me pick the right car for me. I would recommend him to anyone looking for a new or used car. Great job! More

I came in to get off a lease and they did it in a very freindly and swift pleasant manner with no beating around the bush. I will be back to this dealer in the future. freindly and swift pleasant manner with no beating around the bush. I will be back to this dealer in the future. More