Dick Hannah Volkswagen

Go somewhere else. I don't think they negotiate in good faith. Went here to look at cars a few times, ended up buying one (my first EV). The whole way they approached s I don't think they negotiate in good faith. Went here to look at cars a few times, ended up buying one (my first EV). The whole way they approached sales really soured me on them. - I said I'd buy the EV car if the charger and adapter were included, since I was looking at other used cars that included those. They said that was possible— then during paperwork it wasn't. They could sell me the parts full price. When I declined they said they could knock the cost of the parts off of the car (they'd just said the parts were $650). I agreed but then their paperwork had $450. When I pointed out the difference it was like they hadn't heard me. - The sales manager then had the gall to take credit for my credit score. He told me he “got” and “made” my good finance rate. I reminded him I could pay outright and didn't need to take out a loan; I was taking out the loan because that was the original trade-off for getting those parts. Also, he didn't “get” me the APR, as if he'd crafted it like baking and decorating a cake: he plugged in my credit score and some terms, and a system spat it out for him. He didn't earn my credit score for me; he didn't program the finance system used by a massive bank. Genuinely unsure if he'd have been patronizing like that if I'd had a man with me. - We were going through signing when I saw a $9 change in price. I asked if it was an accounting error. I don't care about an amount that small, but I care about accuracy. The sales manager said he “can't check how much the licensing and fees are beforehand.” It's flatly unture that a car dealership can't know the licensing and fees until the very end of contracting. The DMV doesn't make that a mystery, only revealing the secret number at tge end. So, either incompetent or intentionally obfuscating. - They'd said the car would have a set of all-weather mats. When the car was delivered it was missing the cargo mat. (It also had a few small broken and miscellaneous plastic parts from who knows where, plus a box with a spot for the charger, but instead it was partly filled with incomplete pieces of an emergency kit. Maybe that's par for the course and they use sold cars as a way to offload junk they don't want, who knows.) I asked where the cargo mat was. They said VW never made a cargo mat for it. Wrong: I sent them a link to the cargo mat on the VW parts/accessories website. In so many words they said that was a "me problem." The nicer of the two sales reps said he'd “keep an eye out for one." I won't hold my breath. They're a VW dealership, I'm sure they can figure out how to get VW parts when they want to. - If you even skim the paperwork and terms, the sales manager will act like you're exasperating. I'm not signing away tens of thousands of dollars without even looking at it. Especially when they nudged prices around between drafts. - One of the two key fobs they gave me was dead. It was just sloppy on their part to not even verify if the key fobs worked. - Other small things I can't fit in the review. Lower EV charge on delivery, that kind of thing. I'd just shrug it all off but cumulatively it made a pattern. The play-acting of car negotiating is fine and expected. What I don't like, at all, is having them agree to things and then try to walk it back on the sly. Or, give me dead or broken things. Or trying to rush someone through paperwork. I don't know now if the cargo mat, key fob battery, and other things were just pettiness. They'll agree to things and then tweak it on the paperwork, but act inconvenienced when you read the paperwork. Because shocker, it does inconvenience them, when you call them on changes or ask questions. At least Garrett was easygoing overall and polite. I can at least say that as a positive. But I still recommend buying somewhere else. More

Nicholas and Brody were extremely helpful with negotiating the trade in and new vehicle purchase. negotiating the trade in and new vehicle purchase. More

The dealer was friendly throughout the drive test and thorough when going over the paperwork for getting the car. thorough when going over the paperwork for getting the car. More

Garrett was great. We were interested in a vehicle and he went out of his way to make it happen. Drove from van mall to Kelso and back to show us the vehicle. Very cust We were interested in a vehicle and he went out of his way to make it happen. Drove from van mall to Kelso and back to show us the vehicle. Very customer service oriented! More

Nate thank you you rock bradda, we love our 2025 VW Atlas! Made our lives happier! Atlas! Made our lives happier! More

Very fast and to the point the way I like it, Nick showed how to use all features. And set up the phone app for us and made sure my wife was set to drive away safely. how to use all features. And set up the phone app for us and made sure my wife was set to drive away safely. More

Nicholas and team worked really hard to help me figure out what the best option was for me to allow me and the family to get the car we wanted out what the best option was for me to allow me and the family to get the car we wanted More

Always my first stop when looking for a vehicle. Garrett helped us get a new to us car for our soon to be college student. He worked with us and paid great attention to what we were asking for. We d Garrett helped us get a new to us car for our soon to be college student. He worked with us and paid great attention to what we were asking for. We drove away happy and safe. More

Great dealership! Would tell friends to buy here always. Nicholas was great to work with! Would tell friends to buy here always. Nicholas was great to work with! More