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Dick Hannah Volkswagen - Service Center

5.0

100 Lifetime Service Reviews

3500 NE Auto Mall Dr, Vancouver, Washington 98662

100 Reviews of Dick Hannah Volkswagen - Service Center

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December 03, 2016

"Extra mule"

- VW Lover

Im impressed with the staff at this dealership. The salesman go the extra mile when needed no matter how late, wet, or cold it is outside. I would especially like to thank Dimitry Makhanov!

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Recommend Dealer
Yes
Employees Worked With
Dimitry Makhanov
Dec 05, 2016 -

Dick Hannah Volkswagen responded

Thank you so much! We definitely want our clients to feel like they are family here and are glad that we succeeded so well. Dimitry enjoyed assisting you and helping you find the right vehicle for your needs.

November 01, 2016

"Great service"

- VWmom1985

Quick and friendly. Explained what I needed in a timely fashion with an itemized email to show my balance due without wondering what I'm being billed for.

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Recommend Dealer
Yes
Employees Worked With
Service
Nov 16, 2016 -

Dick Hannah Volkswagen responded

Thank you for allowing us to assist you. We appreciate the trust you place in us to make certain that your VW is cared for properly. Please let us know if there is anything we can help you with in the future.

November 01, 2016

"So far, so good! "

- Skyler Lopez

So far, I have had nothing but the best of service and assistance from the fine folks at Dick Hannah Volkswagen at the Vancouver Mall location. Starting with my sales person Nick Blystone, who was more than excellent! Very informative and catering, listens well to specifications and knows what you're looking for almost before you know it! Even after returning a year later to get some service, he has always been friendly and even remembers my name! As for the service; quick, efficient, and professional. All I wanted was a little check on a wiring issue I was having; and they did a full inspection and found several issues I was unaware of. Just an overall excellent experience. It's nice having peace of mind when it comes to your car. Especially when you drive out of town every day for work. 11/10

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Recommend Dealer
Yes
Employees Worked With
Dylan Ballantyne, Ryan Ward and the chick service consultant. Also, the folks at the parts desk. They deserve respect too, Nicholas Blystone
Nov 16, 2016 -

Dick Hannah Volkswagen responded

We hope to keep it so far forever good for you Skyler! Thank you for being a loyal Hannah VW customer. We really appreciate being able to assist you! Please let us know if we can assist you further.

January 22, 2015

"Yellow engine light on"

- Jetta

I recently took in our 09 Jetta TDI to check the engine light and since I was close to 60,000 miles asked to have that service as well. Pablo called my husband to let him know what the error code was and how much it would cost and when the car would be ready. At pickup all the services were complete and a recall service was also preformed. I was delighted that our car was also very nicely washed and vacuumed. I feel we had excellent service and really appreciated that Pablo communicated with us regarding the service. Excellent and friendly service by all team members. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Pablo and Cory Pierce
December 24, 2014

"Warranty extension on a 2006 GTI"

- Verg159

I know it's not the dealership but VW replaced my cam follower, cam and high pressure fuel pump on my 2006 GTI with 95,000 miles on it all free of charge thanks to a known issue. Way to step up VW and do whats right! Only disappointment was when i checked my car in they asked if i wanted a complementary vacuum and car wash. When i picked up the car, neither service was performed. If this would have been done, it would have been a great experience.

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Yes
Employees Worked With
Pablo
September 16, 2014

"Tires for life.......,"

- gater3611

I recently took my 2012 VW Jetta in for a 40K service which was recomended by the dealer Dick Hannah. I had missed my first service which was just an oil change but I guess all services needed to be performed by the VW dealer in order to qualify for the tires for life. That's how they get out of honoring these gimmicks. Any how I asked many times before dropping my car of if the tires would be taken care of even though they were after market wheels and tires on the car. I was told by 3 people at the dealership it would be no problem and the service would include replacing the tires. They never asked me if I had all services performed they were only concerned about the 40k service which I had to pay for. Here's where it got sticky and almost turns into being a bad expreriance! My service writer Gary Pouliot called me and said my service was all done but the tires were denied because I missed the first service at 10k. Really! After asking 3 times if everything would be taken care of. I was on a long road trip and just paid another provider to change the oil which was the first service, an oil change. I told Gary that I was assured the tires would be taken care of or I would have just done this service on my own and bought the tires instead. Anyway afterwards a few attempts to denie the tires, split the cost of the tires Gary Pouliot stepped up and went to batt for me. He said he was new and he should have looked in the system to make sure there would be no reason for the tire claim to be denied. I got new tires and the service was performed to my satisfaction and for that I will be back! Thank you Gary for having the courtesy to see my issue and take care of it in a very professional manor. Best Regards, Dave Gates

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Recommend Dealer
Yes
Employees Worked With
Gary Pouliot
August 07, 2014

"Fun getting your car serviced--who knew."

- TTKACH

I took my car in for a check engine light and it had failed its emission test. Pablo Ulibarri quickly deduced the problem, contacted me with the details and took car of it right away. He was polite and funny, and explained the problem completely. I was impressed and appreciated his professionalism. Job well done! I'll be back.

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Yes
Employees Worked With
Pablo Ulibarri
July 23, 2014

"10,000 mile service"

- Mitsue S

I am very satisfied with the friendly and good service. I was able to do other things while my car was in service and they called me when it was ready. Thank you Nathan and looking forward to my next service!

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Yes
Employees Worked With
Nathan Eversole
April 16, 2014

"Service Above and Beyond"

- tinalusk

I had a situation that did not fit within the normal service parameters. Pablo helped me to talk to a manager and see to it that accommodations were made that provided honorable customer service. I now feel that I will always be taken care of and that my reasons for purchasing here were validated.

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Yes
Employees Worked With
Pablo
November 02, 2013

"I have never had such a good time spending my money...."

- mbmason2

I have never had such a good time spending my money. Robert made it a joyful occasion and the tires look great. Again thanks to you and the team

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Recommend Dealer
Yes
Employees Worked With
Robert Mason
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