Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Dick Huvaere's really gets their customers If you're like me, you dread dealing with salespeople. I was hooked up with Robert Heppler though the dealer's website, and wow, was I impressed. He If you're like me, you dread dealing with salespeople. I was hooked up with Robert Heppler though the dealer's website, and wow, was I impressed. He almost immediately responded to my many emails and made sure my questions were answered with the level of detail I was seeking (not just some vague response or the "stop by and we can chat" I received from others). Honestly, there was nothing special about the prices they were offering compared to the other dealerships, but Robert let me fully research my vehicle options at my own pace, with no pressure, and gave me straight and prompt answers when I needed them. This absolutely set him apart. When I actually went to the dealership ready to purchase, both he and I knew exactly what my options were, what incentives would apply, rough pricing, and what they had on lot that would meet my needs. It was simple. Customer service matters (to me), and I was appreciative of the level of service that Robert provided. It mattered so much that I drove 20 miles to their dealership to purchase the same car I could have got for the same price at the dealership less than a mile away. More

Great Experience! Hunter Stevens does a great job ! Ask for him!! Hunter researched multiple vehicle options and investigated options at other Jeep dealers to find what Hunter Stevens does a great job ! Ask for him!! Hunter researched multiple vehicle options and investigated options at other Jeep dealers to find what we were looking for....outstanding job! More

Awesome all the way around David Tacconelli at Dick Huvaere's has been very helpful with my two leases on the Ram 1500 and Jeep Cherokee 2019. He cleared up some issues with the David Tacconelli at Dick Huvaere's has been very helpful with my two leases on the Ram 1500 and Jeep Cherokee 2019. He cleared up some issues with the service department as well as looked after us for top rate treatment. Hats off to David and the team at Huvaere's. Keep up the good job! More

Rude salesman We made an appointment to purchase and trade in vehicle. When we arrived he was very aloof. Took our keys and disappeared. When he came back he said l We made an appointment to purchase and trade in vehicle. When we arrived he was very aloof. Took our keys and disappeared. When he came back he said let’s look at the vehicle. It was a new vehicle but it has been sitting, a 2017. The salesperson then took us out in the lot to look at the vehicle. It was freezing cold, he couldn’t find the vehicle. When we located it at the back of the lot blocked in, it didn’t start, the battery was dead. Knowing we made this appointment with him, he should have the vehicle easily accessed and running. Paperwork was after and his comments included “you’re out of your mind.” This is our second time going there. The first time we purchased the vehicle, they delivered it because they couldn’t have it ready in time. When they delivered it, it was the wrong vehicle. My advice is find another dealership that pretends to care. More

Disappointed Customer I've been leasing vehicles from Huvares for years BUT my last lease I received a letter in Jan 18 from Tom Tessemer to buy out my lease ( 3 months rem I've been leasing vehicles from Huvares for years BUT my last lease I received a letter in Jan 18 from Tom Tessemer to buy out my lease ( 3 months remaining) everything went fine until I started receiving letters from US Bank. It took 8 months to get the vehicle processed with all parties, I purchased the extra insurance the dealer offered and recommended with the lease in order for the turn in to be pain free. Now 10 months later I'm still being billed for a remaining balance ( 1 month lease payment). The dealer assured me 2 months ago everything would be taken care of per the agreement as of today not the case at all. More

My first experience with a non-GM dealer I've been a loyal GM buyer for years. My son convinced me to look at a Jeep, so I shopped around a few of the Jeep dealers and ended up at Dick Huvae I've been a loyal GM buyer for years. My son convinced me to look at a Jeep, so I shopped around a few of the Jeep dealers and ended up at Dick Huvaere's. My salesman, Marc Desero, was exceptional and he went above and beyond to help me get the best deal on my new Jeep Grand Cherokee 4x4 Altitude. Marc made my first experience with Jeep a memorable one. I heartily recommend this dealer and this salesman. More

Sales 👍🏻 Service 👎🏻 Austin Ottino is a great sales person. The service department is subpar at best. We leased a Ram 1500, has it for less than a week and it’s been in Austin Ottino is a great sales person. The service department is subpar at best. We leased a Ram 1500, has it for less than a week and it’s been in the service department and body shop ever since. In order to get assistance with our issues, it took a call to the owners cell phone and 5 calls to Chrysler; and this only resulted in getting people’s attention - not a resolution. More

Service Department needs customer service training I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 I wouldn’t get a courtesy car from these guys if you have to have warranty work done. Worse that enterprise rent a car! Truck was in for repair for 5 days, with crap roads in Michigan the courtesy car is bound to get a stone chip. Person behind counter wanted to get quote for repair when returning to charge me. Think about this, would’ve never needed a courtesy car if I didn’t have an electrical charging failure on new truck with 10k miles on it. Follow-ups using provided tools goes unchecked and unanswered. Calls to service rep, no call back. Fill out customer satisfaction card requesting call back, no call back. Only follow-up was on faceboock. Also, service manager will mock you in front of colleagues while your not looking. To bad my wife witness it. Caught in the act. If you want to feel disrespected, go to this dealer. More