Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Quick and Professional Austin Ottino is excellent to work with! Trading in our lease for a new car, Austin was quick, professional and provided great information in selectin Austin Ottino is excellent to work with! Trading in our lease for a new car, Austin was quick, professional and provided great information in selecting our new lease. Highly recommend!!!! More

Great Sales Professional We just leased a Chrysler 200 S at Dick Huvaere. Primo Kadarian was our Sales Professional. Primo explained thoroughly all of the paperwork we fille We just leased a Chrysler 200 S at Dick Huvaere. Primo Kadarian was our Sales Professional. Primo explained thoroughly all of the paperwork we filled out, payment options, etc. He took his time; and we never felt rushed like he had other customers to get to. When all of our paperwork was completed, Primo went out to our car with us and explained ALL of the new features thoroughly. We never had a Sales Professional do that before, and we both greatly appreciated it. Definitely a 5 Star to Primo Kadarian. Thank-you Primo!! More

The best lease experience I ever had! Absolutely in love with my new van! Transaction was so easy and hassle free thanks to David Kerwin, best car salesman ever! He helped us every step of Absolutely in love with my new van! Transaction was so easy and hassle free thanks to David Kerwin, best car salesman ever! He helped us every step of the way and made sure we got everything we needed. More

Early lease turn in Brittney Stoliker was great to deal with. I originally contacted her in the fall to see where prices were at for Grand Cherokees and Durangos. She cal Brittney Stoliker was great to deal with. I originally contacted her in the fall to see where prices were at for Grand Cherokees and Durangos. She called me back a few months later and was able to get me our of my lease and beat the prices quoted at every other dealership that we shopped. Everything was done via phone, text and email, I just needed to come in to sign papers. Great experience will be working with her in the future and would highly recommend her services. More

The road trip was still on. I needed help with my Jeep the day before my road trip up north. Kyle Palermino at Dick Huvaere's was able to have his mechanic make the necessary rep I needed help with my Jeep the day before my road trip up north. Kyle Palermino at Dick Huvaere's was able to have his mechanic make the necessary repair and have me on my way in no time. If not for their help, I would have missed my trip. Thank you. More

Customer Service I took my Ram in for service and recalls. The staff was very friendly and kept me informed on my truck. Thank you Michael Myslakowski for the excellen I took my Ram in for service and recalls. The staff was very friendly and kept me informed on my truck. Thank you Michael Myslakowski for the excellent customer service. K.Smith More

Worst Dealership to deal with The internet Department at Dick Huvaere's is a joke. I've dealt with many of the other Chrysler ,Dodge dealerships around and have had a pleasant expe The internet Department at Dick Huvaere's is a joke. I've dealt with many of the other Chrysler ,Dodge dealerships around and have had a pleasant experience with trying to get information on the vehicle I am interested in. This dealership however is a joke the head of there internet department Robert Heppler never responds even when he requests information from you, and has yet to reply to any of my inquires. I'm extremely disappointed in this dealership especially since I have heard a lot of good reviews on this dealership. So I will be taking my business to another dealership that would be pleased to get me the information and not blow my email up with there promotional offers 2-3 times a day. More

Very friendly and helpful! Brittney Stoliker helped us out. She worked very hard to get us a lease for the price we wanted and was very fair with our trade-in. You can't beat th Brittney Stoliker helped us out. She worked very hard to get us a lease for the price we wanted and was very fair with our trade-in. You can't beat the price for a Town and Country minivan. No other dealers could touch Brittney's deal. She went out of her way to find us what we needed and met with us at our convenience to get us in a car quickly. She is very friendly, I would recommend Brittney to anyone! More

Another great Jeep! We appreciate knowing that there are several associates willing to help us any time we step into Dick Huvaere's and when it came time to turn in our P We appreciate knowing that there are several associates willing to help us any time we step into Dick Huvaere's and when it came time to turn in our Patriot we made a call, told them what we wanted, what we wanted to spend, even what color we wanted and in no time they returned our call and had exactly what we were looking for. Not only that but most everything was taken care of over the phone and paper work was started ahead of time so that when we arrived within no time we were in our new Jeep and headed home. Looking forward to the next one! More

Feeling unappreciated. So, it was my fault to go back to this dealership for a second time...I should have learned the first time when I felt I wasn't appreciated as a good So, it was my fault to go back to this dealership for a second time...I should have learned the first time when I felt I wasn't appreciated as a good customer. I love my Jeeps and have been leasing for 8 years now. First time I went to Huvaere's I felt it was a pretty good deal so I sent my son there. Our salesperson told my son the deal was no longer available, not so sure I believe that because it was only a day after I got mine. That left a bad impression. Despite that, I went back to turn in my 24 month/24,000 mile lease when my lease was near maturity. I take very good care of my vehicles and only put 15,000 miles on this vehicle. My reward for that was being charged for a front tire, $75. REALLY?! I should have walked out. Seems petty to charge for a tire when they are getting a vehicle back with such low miles and in great condition. I had to call for some paperwork and found out that my turn in was sold the very next day, NO KIDDING! In the 8 years I have been leasing, I have never been charged for anything and I know this tire wasn't bad, for sure not to the point that it wouldn't sell. The vehicle drove like brand new, wouldn't I feel a bad tire when I drove it or wouldn't my mechanic have mentioned it when he rotated the tires? Also, I had one payment left and was told I could not do a pull ahead and had to make the last payment. So I paid for a month of driving my old vehicle (without driving it) and signed and paid on a new lease for that same month! I am done with that dealership, gave them to many chances. More