Dick Poe Dodge

Service Brought my Ram 3500 in for a "service 4x4" light that came on. I called for an appointment, they told me to bring it in at 0700 on a Thursday. I show Brought my Ram 3500 in for a "service 4x4" light that came on. I called for an appointment, they told me to bring it in at 0700 on a Thursday. I show up at the service dept at 0710 to find the place locked up and nobody inside the place. At 0715 a couple of the service writers finally open the place up totally ignoring me as I am waiting for them to check me in, one of them cussing at his computer calling it a xxx! After I am finally checked in "with the correct fault" written down the service writer tells me that he will call me when my truck is done sometime after lunch. At 530 that afternoon I have not heard from anybody and since they close at 6 I decide to call. My service writer was unavailable to take my call so I left him a msg to call me asap. The sorry xxx never called me to give me any update on my truck that I took in on THURSDAY, and by WED the next week some lady calls me to let me know that my truck is ready!!! I did actually get this guy on the phone on monday asking him to please keep me informed on what is going on, he obviously didnt give a xxxx about his customer and I felt that from the very first step into the service department. Poor " the worst" customer service I have ever had... More

Mediocre customer service after purchase. Avoid!! I have purchased an Impala at their store on March and it has been more than 4 months without the plates, which I paid for. Customer service is medioc I have purchased an Impala at their store on March and it has been more than 4 months without the plates, which I paid for. Customer service is mediocre and will not resolve the problem. A general manager that can never be found and employees who will make one excuse after another to avoid solving the problem. Certainly a lack of professionalism and a service that was paid for did not happen! More

Service Dept. I had tried to get my 2006 Jeep Grand Cherokee into you competitor on the east side for my recalls for months and could not get an appointment set. I I had tried to get my 2006 Jeep Grand Cherokee into you competitor on the east side for my recalls for months and could not get an appointment set. I called Mary at Dick Poe and she scheduled me in right away I couldn't believe it. My vehicle was in and out within an hour and a half. She demonstrated true customer service and when I'm in the market for service or a new or used vehicle Dick Poe Dodge will be where I will buy from. Great job, thank you. More

lies! Went to dick poe dodge on airway.... long story short i looked at a 2014 durango and i loved it i just wanted the one i looked at in white... well i g Went to dick poe dodge on airway.... long story short i looked at a 2014 durango and i loved it i just wanted the one i looked at in white... well i got it in white bought the car and left.... i got home and i was looking at the vehicle and it didnt have the same options i was shown on the previous vehicle i was looking at i went back and i was told it was my fault i didnt check them before i left the lot... i was told if i wanted the vehicle i was looking at i would have to pay almost 5 grand more than i was already paying..... all the military benefits we had on the loan would go away... More

True to the core!!! I have to say today Dick Poe Dodge proved to be the reputable dealership that they have been for the past 80 plus years. I have had a stumble in the p I have to say today Dick Poe Dodge proved to be the reputable dealership that they have been for the past 80 plus years. I have had a stumble in the past with service there and it really tore into me and I tore into the dealer on the reviews. I received a phone call today from Mr. Mailander and he maintained such a professional attitude and positive mind that I had to come back into the reviews and revoke what I have said. I apologize for the world to see to Dick Poe for tings said on the reviews, I was quite angry. Thank you to Mr. Boles, Mr. Recklebus, and Mr. Mailander you all truly are there to help. Thank you for paying for the damage that was accidentally caused on my vehicle and thank you for making things right thus far. I am an owner of a 2012 Ram 2500 Laramie Longhorn Mega Cab $67,000.00 and a 2013 Dodge Durango R/T AWD $53,000.00 (both bought new from Dick Poe Dodge)so I am a real customer with real concerns, real issues can happen to anyone and customer service goes a long way. Please Dick Poe Dodge and affiliates accept my apology. More

I am normally not thr type of guy to take time to go out of my way to write a review but I was so impressed with the service team at Dick Poe Dodge I felt like they deserved it. I have bought a couple of of my way to write a review but I was so impressed with the service team at Dick Poe Dodge I felt like they deserved it. I have bought a couple of cars here but never really used the service much until now. I always assumed I would have to pay a lot because it is a dealersip. I was very pleasantly surprised at how informed and helpful the staff was and how affordable my brake job was. They have earned another loyal customer. More

I took my vehicle because I was told by an ASE certified mechanic that a caliper on my 2011 Dodge van was malfunctioning and since it was still under warranty, I should take it to the dealership. To make a mechanic that a caliper on my 2011 Dodge van was malfunctioning and since it was still under warranty, I should take it to the dealership. To make a long story short, Fernie a service advisor was told what my van was being brought in for and he took it upon hhimself to approve a little over $400 in service. He then lied to the service manager Rusell who had the audacity of rolling his eyes while we had our little pow wow at their service station. I ended up paying half the cost but will NEVER take my vehicle back to them nor will I purchase Any other car from them. They treat people with disrespect. I have filed a complaint with the Dodge Corporate office. More

I purchased two new vehicles here, one six months ago, a dodge ram, paid cash for the whole thing, then last week we traded in our reliable but hi mileage charger for an rt Durango. Drive through the car wa dodge ram, paid cash for the whole thing, then last week we traded in our reliable but hi mileage charger for an rt Durango. Drive through the car wash and it starts raining inside the car! Not even 1000 nmiles yet, so we turn it in for service, then they didn't call us even after the salesman said he would have them call us. So we figure we will drive over and see what's wrong, well now my ram with less than 13000 miles won't start, click, click, click. Third time this has happened. So I finally get it started and on the way to the dealer the ad won't switch to the front vents, WTF! I can't believe this crap, I am a loyal dodge fan never owned anything else in the last 20 years I think the new mantra for Hemi should be Hemi! Works half the time I am pissed! More

This company and their associates will put you through the wringer, and not be completely honest about anything, to include the jacking up of the fees that they charge (which are not necessary fees, but t the wringer, and not be completely honest about anything, to include the jacking up of the fees that they charge (which are not necessary fees, but they charge them anyway), and they will not do anything with any expedience unless it is to get themselves out of a bind. This is a company filled with associates that cannot be trusted, and their business practices are severely lacking. Customers are not treated with dignity and respect if there is an issue, when reporting issues the customer is dismissed and treated with very poor mannerisms unbecoming of any business. I will never again conduct business with Dick Poe Dodge or any Dick Poe dealership in the area. My business referrals will be going to other dealerships who treat their customers with courtesy, respect and will not try to rip them off for their hard earned paychecks. More