Dick Poe Dodge

March 5 2012 I purchased a used 2007 Hyundai Santa Fe March 5 2012 I purchased a used 2007 Hyundai Santa Fe from Dick Poe Dodge. The same day I signed the loan documents, they kept the vechicle to detail it (clean inside and out plus the air bag light was on). They kept the car longer than I was told, the gave me a loaner, a van. Finally after many many calls, I was told the car was ready at 7 pm which they close at 8 pm. I went to pick it up, as soon as we go in the car I noticed the air bag light was on still. And the cleaning job was horrible. Not even that once home inside our garage, I noticed there was a dent in the back and one in the front. Plus it smelled of gasoline. When I called the salesman, Mr Martinez, I was told to drop it off again, and he would have it looked at. Upon arriving we went to the service dept where we were meet by "Pauly" where he reassured me things would be fixed along with the salesman. I later on called the General Manager and explained to him what was going on. I told him about the dents and the mirror on the driver side. I was told by Mr Martinez that they would replace the fender and mirror. I went 28 March 2012 to pick up my car after many, many calls to Mr Martinez. Only to find out that the mirror is on order, they didnt replace the fender, like he thought, they were still scratches. I was told many times Mr Martinez that I purchased a USED auto not a new one. I also called Mr Milander, and explained about the auto again. I was also told by him that it is a used auto I should expect it not to be perfect. I am retired military. There main business is military retired and active duty. I regret purcahsing from dodge. I have boughten several used autos in my lifetime on my own, never have I had any difficulities. At this point I have no intentions of purchasing any vechicles from them. More

I Drove from Albuquerque to pick up a 2012 Challenger after shopping online. I was in and out in a matter of a couple hours. Great inventory, reasonable price, and haggle free! after shopping online. I was in and out in a matter of a couple hours. Great inventory, reasonable price, and haggle free! More

The professional attitude and performance of the internet, sales, and financial personnel we worked with was a tribute to the dealership performance and customer care experienced by folks since 1928 internet, sales, and financial personnel we worked with was a tribute to the dealership performance and customer care experienced by folks since 1928. More

Outstanding staff. Understood the issues surrounding my former purchase and realized the best solution was to replace my car. Set me up with a new replacement car and even helped me upgrade. I might add th former purchase and realized the best solution was to replace my car. Set me up with a new replacement car and even helped me upgrade. I might add that Mr Milander took charge of the situation and and made the process as smooth as he could. My many thanks to Dick Poe Dodge. My next purchase will be from the same guys. More

I wouldn't recommend this dealership because they hire ex-cons and let the ex-cons keep files on everyone they sold a car too. That piece of paper you filled out with all your data on it, they keep a cop ex-cons and let the ex-cons keep files on everyone they sold a car too. That piece of paper you filled out with all your data on it, they keep a copy. Great security, thanks. I will never trust any Dick Poe Dealership. More

Where do I start. My vehicle ( 2008 Dodge Charger ) has spent 41 days total in the shop for warranty repairs that turned into service and body shop damage. The paint was falling off the doors. I took my ca spent 41 days total in the shop for warranty repairs that turned into service and body shop damage. The paint was falling off the doors. I took my car in to have the paint repaired. It has been back in the shop 3 separate times just to have the swirl marks taken out of the paint. Each time a " secret product " has been applied over the swirl marks to make it appears as though the repair has been made good. When the vehicle is washed the swirl marks come back into plain view. The body shop damaged 2 door panels and reinstalled the damaged door panels. The body shop wet sanded the door jam area on the passenger side. Left a lump of body glaze un-sanded. They painted over the flaw. No clear coat was applied. They then painted clear over flaw after another visit. When I dropped the vehicle off for the paint repair the first time I waited 4 hours on a work day for a rental vehicle. They ended up giving me a loaner dodge magnum ( do not buy this car with the basic engine you will get killed on the highway ). Needless to say the paint repair is still not finished. I could on and on but you get the picture. If you you car at Dick Poe because you got a great deal. Get it serviced at another dodge dealer. More

My story on this is, I needed a tune up on my vehical, I had choosen to go to this dealership because they offered the tune up for only 59.99 compared to Drive way dodge 75.99 well when i showed up to the d had choosen to go to this dealership because they offered the tune up for only 59.99 compared to Drive way dodge 75.99 well when i showed up to the dealership The service advisor Ramon Rivera was very very rude. He told me my vehical would not be abel to get done that day. So i asked for an Appointment, now he was also rude about giving me appoinment I quote" Just because you schedual a appointment doesnt mean its going to get done" . whats the whole reason for making an appointment then if its not going to get done? well anyways I just left and decided to pay 75.99 at Driveway dodge, where I would give them 5 stars on Customer Service. It was worth paying more at the other dealership, and they performed the service on my vehical in about 30 minutes More