Dick Poe Dodge

Excellent service! I purchased my van from Edgar Poras and it was a quick a amazing experience. He took care of my every need, answered all my questions and made sure th I purchased my van from Edgar Poras and it was a quick a amazing experience. He took care of my every need, answered all my questions and made sure that i was 100% satisfied with my purchase. I had service for my van yesterday and everything was done quickly and at a affordable price. More

Pleasant and effeciant The service team was very welcoming and a pleasure to deal with. Was in for my 20,000 mile service and it was taken care of very quickly. This is our The service team was very welcoming and a pleasure to deal with. Was in for my 20,000 mile service and it was taken care of very quickly. This is our families 4th vehicle from Dick Poe and when and if we need another that's where i would go. More

AWESOME , FAST SERVICE WENT IN FOR AN ISSUE WITH THE AC TURNING OFF. THEY DIAGNOSED PROBLEM AND GOT IT FIXED IN LESS THAN THE TIME I WAS QUOTED. THEY HAD PARTS IN STOCK SO T WENT IN FOR AN ISSUE WITH THE AC TURNING OFF. THEY DIAGNOSED PROBLEM AND GOT IT FIXED IN LESS THAN THE TIME I WAS QUOTED. THEY HAD PARTS IN STOCK SO THAT WAS A PLUS TO GET MY CAR FIXED. More

The service was much better this time around. I was placed in a shuttle within a few minutes as opposed to close to an hour that has been the norm in the past. The service rep could still communic I was placed in a shuttle within a few minutes as opposed to close to an hour that has been the norm in the past. The service rep could still communicate better with the customer. I understand that they have to talk to many customers in a day but basic information would be good. Estimate of work, even if it is no charge due to warranty or recall work. Estimated time of completion. etc. Dealerships are never good places to work in but the employees should not be disgruntled while dealing with customers. When they are, it tells me that there is a deep company dissatisfaction, which further tells me that the work might not be up to standards. The service tech was not disgruntled but did not communicate very much when I turned in my truck. The lady that assigns the shuttle was not in a very good mood. The driver of the shuttle was excellent. He made the drive very interesting, he had many good life views and seemed the better ambassador for the company. The cashier lady was very neutral and didn't seem to be focused on her job. It took her a few seconds to locate my key fob after handing me my paperwork. The reduction in paperwork is a pleasant change. Perhaps you can go to emailing paperwork instead of printing the documents. I usually scan and electronically store my documents, then I recycle the paperwork. You can have the customer sign on a signature pad to validate the work done and have that electronically placed on the paperwork so that when you email the document to the customer, it has a signature on it. More

Very fast and preofessional service! We showed up with a disabled delivery van and the next day we were back on the road. The fleet service department is the best in El Paso. We did no We showed up with a disabled delivery van and the next day we were back on the road. The fleet service department is the best in El Paso. We did not buy this vehicle from Dick Poe but we will next time. The mechanic came out and was very helpful More

Problem with detectors in bumper Easy appointment, fast check in and departure. When I arrived at the dealership, the service man, Jacob, took the necessary information , showed me th Easy appointment, fast check in and departure. When I arrived at the dealership, the service man, Jacob, took the necessary information , showed me the waiting area and provided a ride home. More

Service Excellent and timely service. Nicole was very friendly, efficient and professional. She explained work that was needed and what cost would be. Cashier Excellent and timely service. Nicole was very friendly, efficient and professional. She explained work that was needed and what cost would be. Cashier was friendly. More

jackob at service dept, the Best I trust Dick Poe Dodge, because DPD trusts Jackob at Service Dept. And We know Jackob will see and will always follow up our Journey 2015 thru the pro I trust Dick Poe Dodge, because DPD trusts Jackob at Service Dept. And We know Jackob will see and will always follow up our Journey 2015 thru the prosses of repairs and service. More

Fantastic Service Love Dick Poe Dealer service department . Mr. Flores privides amazing service. The minute you arrive to drop of your vehicle to the time you sh Love Dick Poe Dealer service department . Mr. Flores privides amazing service. The minute you arrive to drop of your vehicle to the time you show up to pick it up, He keeps you informed of what needs to be done, what they will be doing, how long it will take. If fir whatever reason there's a delay which seldom happens he will call to notify you. Very professional , friendly and efficient . More

Service Problem was quickly identified. Part was not in stock but was immediately ordered from supplier. Part arrived and installed - no issues. Driving again Problem was quickly identified. Part was not in stock but was immediately ordered from supplier. Part arrived and installed - no issues. Driving again without problems. More