Dick Scott Chrysler Dodge Jeep Ram

Sales Eric Roundy is excellent, professional and knowledgeable. Best sales person we've ever had, truly. He is a great asset to your dealership. We love o Eric Roundy is excellent, professional and knowledgeable. Best sales person we've ever had, truly. He is a great asset to your dealership. We love our vehicles! Beautiful!! We leased Ram truck and Jeep Compass. Scott and Pauline Combs More

Great service My Chrysler 300 went in for an oil and filter change and also a recall notice for replacement of a part. Everything was done quickly and correctly. My Chrysler 300 went in for an oil and filter change and also a recall notice for replacement of a part. Everything was done quickly and correctly. More

Transmission work needed My van needed internal transmission work done. It took some time, but I was never without a vehicle to drive and my service adviser, Jim, was awesome My van needed internal transmission work done. It took some time, but I was never without a vehicle to drive and my service adviser, Jim, was awesome at keeping me updated on the progress. My van is driving better than ever! More

Nice Job Joe got me in and out with an oil change/tire rotation. Ricky opened up some Jeeps on the lot for me to look at even though I told him I was not in t Joe got me in and out with an oil change/tire rotation. Ricky opened up some Jeeps on the lot for me to look at even though I told him I was not in the market at this time. Nice job! More

oil change due. complete recall notice sent last week. In order to kep my life time warranty valid, I had the oil changed and complete service performed. I was informed that the recall had to be schedu In order to kep my life time warranty valid, I had the oil changed and complete service performed. I was informed that the recall had to be scheduled. Will have to revisit the dealer to accomplish that notice. More

Disappointment Went in for routine oil and tire rotation, left with a half complete order and inability to change a flat tire should it come up on the road.... Di Went in for routine oil and tire rotation, left with a half complete order and inability to change a flat tire should it come up on the road.... Dick Scott technicians are the only people to ever remove a tire from my Jeep. They have also stripped the wheel lock key for said tires. I was informed that they could not rotate my tires and I needed to buy a new one from them for $80. I was then sent home and apparently don't have the ability to change a flat tire now. I have spoke with other Jeep owners and they have NOT had to replace wheel lock lugs/key. Their Jeeps are older than mine. Worst yet Dick Scott has not replied to my email regarding this issue. Seems to me if you strip it you should replace it. Poor customer service, they would rather burn a customer who has purchased 2 Jeeps in the last few years and exclusively serviced them in house for an $80 part their staff broke... Will be finding a new metro Detroit Jeep dealer, after all my wife and I will always buy and drive them. Shockingly poor customer service in the service department. I can't fathom this... More

Bad customer service Ask for ride the salesman said the driver off for that day . When I went there asked a lady who works there if they have a driver that day she said ye Ask for ride the salesman said the driver off for that day . When I went there asked a lady who works there if they have a driver that day she said yes there was a driver there.Total was 639$ before 10%off.after the 10% was $617 you have to teach your people to do math I argued with the guy to fix it and even though he didn’t give the whole 10% off . I had a dr app to catch if I had time I would have the whole 10%. Very disappointed of ur costumer service More

Incomplete diagnosis and "best guess" Repair They had my vehicle for a month, updates were infrequent, and often incomplete. My vehicle presented with a misfire and stalling at idle, which resol They had my vehicle for a month, updates were infrequent, and often incomplete. My vehicle presented with a misfire and stalling at idle, which resolved itself after the vehicle was allowed to dry. I took it to the dealer to asses any lasting issues. The dealer claimed to identify a knock, but was unable to root cause the issue. They replaced the cam phasers in what I believe to be a best guess attempt to resolve the knock. When called to notify I could retrieve the vehicle the service tech said under his breath "Not that I'm sure I heard it [the knock] anyway". I don't believe I was meant to hear this. I never heard the knock prior to service, the dealer never had me review the vehicle prior to part replacement, and while it was covered under warranty, I do not know if the parts were defective, or if they simply stopped functioning when exposed to water, and would have returned to normal function after allowed to more completely dry. I am not confident my issue has been resolved and will be seeking other avenues to perform any further required maintenance or repairs. More

Great Service and Price I called the dealership because we needed to trade in our 2015 Town and Country. We weren’t sure if we were going to lease another or something else. I called the dealership because we needed to trade in our 2015 Town and Country. We weren’t sure if we were going to lease another or something else. The team at Dick Scott put together information within 30 minutes. We leased another Town and Country. Completely hassle free. Great people to work with. Thanks for everything. More

They get the job done but are impossible to contact Call this place to speak to an associate in service is next to impossible. They do not call and update on the status of the work. They seem to be very Call this place to speak to an associate in service is next to impossible. They do not call and update on the status of the work. They seem to be very busy and don’t have enough help. The service is good. No issues with my repairs however. I may go back but will consider another place to service my car More