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Dick Scott Chrysler Dodge Jeep Ram

Plymouth, MI

4.8
2,385 Reviews
Dick Scott Chrysler Dodge Jeep Ram is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville, that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. We are also within walking distance of fast food and dining restaurants, a neighborhood play area, the downtown Plymouth shopping district and Kellogg Park. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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684 W Ann Arbor Rd

Plymouth, MI

48170

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Showing 2,385 reviews

May 08, 2018

Great experience! I had a great experience. The service was efficient, returning my car ahead of the expected time. All necessary repairs were made and recalls taken More

by jamie z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood, Jim McCloud, Kyle Comstock, Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

May 08, 2018

Always a great experience This is my second vehicle from Dick Scott. All of my experiences have been fantastic-sales, Service and Finance. I have always been treated well an More

by boballan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Powers
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us! We are glad to hear you were provided with such excellent customer service and we look forward to seeing you on your next visit with us!

May 08, 2018

My experience was good Duck Scott is a excellent dealer to do service with, but their cost is very high!! Prices too much...They need to be more flexible when you come in fo More

by sabywilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood, Jim McCloud, Kyle Comstock, Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously and will use them to improve our process moving forward.

May 07, 2018

New car lease Excellent customer service. Everything was handled in a super timely manner. Will definitely consider Dick Scott for my next purchase & will them to More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Baxter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Roundy - 5 stars, Butch Martin
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new vehicle! We are glad to hear you were provided with excellent customer service! We hope you are enjoying your new vehicle!

May 06, 2018

Not enough interaction when it came to checking out When I arrive to the service department I wasn't greated frist. Second : when my car was completed the paperwork that tells me about my vehicle was no More

by samone227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize you were not provided with the superior customer service our dealership strives to show our customers. Our Service Manager has been made aware of your experience in hopes to rectify the situation.

May 06, 2018

Went in for oil change, left with two large dents Immediately seen two quarter sized dents in my car as I was walking to it to leave. They kept saying it didn’t happen there, but I know for a fact tho More

by melroth84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch Martin, Jim McCloud
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We are very sorry to hear you were not provided with the excellent customer service our dealership strives to show our customers. We take all comments and concerns seriously. Our Service Manager, Butch Martin, is aware of your experience and is working with Jim to rectify the situation.

May 05, 2018

Expeditious Service The staff took care of my requests and other items that were due. Very professional staff. Nice breakfast while waiting. I recommend this service depa More

by RICKEY STRATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
May 08, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review and recommendation! We are glad to have had the opportunity to provide you with excellent customer service!

May 05, 2018

Oil change and tire rotation Service department is very professional and i love that that get you in and out pretty quickly where other places I have been hold you captive - last More

by mjcavins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Krystoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud
May 08, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your very kind review! We appreciate you taking the time to comment about your experience in our service department. We are glad to have had the opportunity to provide you with excellent customer service and that you were highly satisfied with your service! We look forward to seeing you on your next visit with us!

May 05, 2018

General periodic maintenance For doing a simple oil change and tire rotation, I expect that the socket for the locking lug nut would have been replaced in my vehicle and that the More

by jfrusti
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim McCloud
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously and will use them to improve our process moving forward.

May 04, 2018

Good experience Quality work. Honest about things that did not need fixing. Respectful and attentive. I needed a loaner car and my car was out of warranty so a free l More

by richm3477
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Comstock
May 08, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with excellent customer service and that we could assist with your loaner vehicle!

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