Dick Scott Chrysler Dodge Jeep Ram - Service Center

OPEN LETTER TO DICK SCOTT DODGE OWNERS / MANAGEMENT I DON’T do this very often, but my experiences with some of your new employees during the past couple of weeks were so refreshing and exceptional, tha I DON’T do this very often, but my experiences with some of your new employees during the past couple of weeks were so refreshing and exceptional, that I felt compelled to make you aware of it. Additionally, I’d like to point out that if you’re attempting to make some improvements, particularly in the DS Service Center, as far as I’m concerned, you couldn’t be doing much better than with these gentlemen. Specifically, I have had some annoying Suspension issues for over a year, which had been either partially or incorrectly diagnosed, or simply unnoticed. To begin this corrective process (2 to 3 weeks ago), JASON BONE (Service Advisor) did a great job, and was courteous and very helpful in finally getting my vehicle in front of the RIGHT person, BERIAN NICHOLS (apparently a Suspension “Whisperer”), who examined my car and immediately found some potentially dangerous issues. Subsequently, the associated parts were ordered and Brian (and Ryan) properly and expertly installed them, shortly thereafter. However, as I exited the dealership that evening, I almost instantly heard the very same annoying rattle that has been plaguing me for over a year, and for which no one had been able to discover a correct solution...and almost everyone had thought it was a Suspension item, but as we eventually discovered...it was not. Enter CHRIS COLLINS, your new Service Manager. DS had just closed, but as I drove back up the driveway, I saw Chris, who I had previously met, but just briefly. I related my dilemma, and Chris asked me to return the next day, whereupon he volunteered to personally ride along with me in attempts to reproduce and listen to the noise. The next day, Chris rode with me around downtown Plymouth…..and literally 5 MINUTES LATER, after hearing the noise, Chris took an educated guess that my issue was with my Braking system, and not the Suspension, which turned out to be 100% CORRECT, and appears to have been completely remedied with a Front Brake job. Add to this that Chris’ demeanor is businesslike, calm and smart, but also very approachable, a great combination of traits in perhaps THE most challenging, but pivotal dealership position. Furthermore, the MOST noticeable of his characteristics in dealing with my situation was his obvious sincerity in his desire to diagnose and correct my issues. Simply put, you absolutely made the right choice in appointing Chris as your new Service Manager. Another one of your new hires with whom I dealt closely on this occasion was JOSHUA MILLER (Service Advisor). Josh is young, but very bright and well beyond his years with his social and communication skills, and most importantly, his ability to inspire confidence that he will work with you to help get your issues resolved. His calm demeanor and temperament are also ideal for the Service area, and he was excellent with follow-up, so I didn’t have to wonder about the status of my vehicle. In summary, we all know that many are quick to condemn others with negative feedback, but sometimes not as expeditious in doing the opposite, so I just wanted to Congratulate you for the obvious improvements at Dick Scott. Please feel free to contact me with any comments, if you wish. Sincerely…..RICK KELLY More

Get you best DEADLY Shot at Dick Scott Less than 2 weeks ago I was having an issue with my windshield wipers not working. I did the common sense remedies such as trying a new wiper motor an Less than 2 weeks ago I was having an issue with my windshield wipers not working. I did the common sense remedies such as trying a new wiper motor and wiper switch however those were not the problem so I took to it Dick Scott for service. Upon calling I was told they were pretty backed up because they had 2/3 people quit and were backed up. In addition they didn't have any loaner cars although it may take a couple of days for them to even LOOK at my car. I left my car for two days and they found this issue. The part was $1300 and the labor was an additional $438. Because my car is 2011 I didn't find it worth to spend that much on a TIPM otherwise known as the FUSE BOX. I did my own research and found the part for $125 and had my Master Certified Mechanic do the labor. I went to retrieve my vehicle but because I was driving a rental (at my expense) they charged me the diagnosis fee, had their porter pull my car out and park it, he handed me my keys and I indicated that I'd be back later that night to pick it up. I picked it up at 10:45pm to hear this rattling, clanking noise. Lo and behold, my WIPERS and SCREWS to hold them in are on the passenger side floor!!!!! I called the dealership back to indicate my issue. Not only was THEE Service Manager Chris supervising the entire transaction of my vehicle pickup, the porter did find it necessary to say that the wipers were not back on the car as they should have been especially because I dropped my car off with them on! Later that day around 4pm my service advisor called to apologize for the mishap with the wipers not being put back on the vehicle. About an hour later (5:37PM) he calls to ask me if I'm driving the vehicle. I responded I was and was in fact a few minutes from the dealer to request my money back for the diagnosis. He tells me to "PULL OVER IMMEDIATELY THE VEHICLE IS NOT SAFE TO DRIVE. Call a tow truck and have them tow it to the dealer because they "FORGOT TO PUT THE LUG NUTS AND SCREWS BACK ON MY STRUTS AND SUSPENSION."!!!! I asked why did they even take them off when the TIPM is on the top of the car right underneath the hood. He replied to get to the TIPM. I still wasn't clear and was furious nonetheless. (Only 1 was placed on each side not the 3 intended) Ironically, I just talked to my mechanic and asked him if he thought I needed rotors and/or brakes because when I brake, my steering wheel was shaking. This took place about 10 minutes before service called about my suspension. I have a 5 year old son who I had taken with me the night before to drop the car to my mechanic. Anything could have happened as I have driven at least 60 miles by the time they informed me. Not only that but why did it take nearly 24 hours for them to realize a vehicle had been released to a customer without it being reassembled properly. If the porter would have said something about the wipers being on the floor and not on the windshield that maybe would have led to the proper inspection before I paid and signed for my car. Lets not forget the whole release of my vehicle was supervised and orchestrated by Chris the Service Manager himself. But maybe because he indicated to me that they were leaving at 6pm and it was about 5:45 he wanted to just get my business done and over with since I was their last customer. Mind you, the garage doors had already been closed when I first arrived to give them impression they were closed so they could leave on time. Of course the General Manager, Jason Scott ,was out of town during all of this and didn't return until Monday. It was Thursday when all this happened. First thing Monday morning I came to speak with Jason and indicated, after I shared the details of what happened, that he wanted to get everyone involved together to further understand what happened and how the break down of protocol was not followed when I picked up my car. I then received a call from Chris the service manager saying he totally took fault for what happened and asked what could he do to fix it. I told him you need to propose something and I decide whether to accept or decline. He insisted I tell him what I wanted so I said I wanted my brakes, rotors and tires changed not only for the EXCESSIVE inconveniences I endured but because I drove the car for almost a whole day with my suspension compromised that is the least they could do as a preventative measure to any further damage or repairs because of it. He felt my request was unreasonable however had no other solutions or accommodations other than refunding me my diagnosis fee which was supposed to be given back because the wipers weren't put back on my car. I finally pick up my car and attempt to retrieve my $120 back from the diagnosis fee and the credit card machine just so happened to be not functioning properly. So the cashier spent at least 45 minutes on the phone with support in an effort to refund me to NO AVAIL. Hence I had to go back to the dealership again for the 5th time to get my money back. BUT WAIT THERES MORE!!!... When I did my last pick up of my car the horn suddenly sounded on its own for no apparent reason. They couldn't fix that either. I had my final conversation with Jason Scott to tell him I was still very unhappy with the customer service and his response was 'If there is any way I can help you in the future, I'd be happy to." YOU'RE NOT HELPING ME NOW so why would I even expect or want you to help me in the future. HORRIBLE EXPERIENCE!!! More

Bad experience every time Every time I go here for what you think is a routine oil change and tire rotation they do something wrong and I mean every time. This last time they c Every time I go here for what you think is a routine oil change and tire rotation they do something wrong and I mean every time. This last time they crashed my car and didn’t even tell me. I have had my car leak oil all over my driveway. I have had very heavy aluminum air caps stolen or lost and then after bringing it to their attention they replaced with aluminum caps that I could crush iwith my fingers. We have found that they say they rotated tires but can prove they did not. I go to this dealer because it is close to home. Chrysler needs to shut this dealership down and when you ask for a manager they are ever available. They are trying to turn things around but seem to be As bad as ever. We were told after they crashed the car it was replaced with a new part and but no that isn,t what they did. The worst thing is they just aren’t honest! More

Many issues! I will never purchase another vehicle from this location! I know I’m a girl and that is no excuse! People don’t return calls when they say they will, I will never purchase another vehicle from this location! I know I’m a girl and that is no excuse! People don’t return calls when they say they will, give false dates for items to be in and you get allot of running around! Not happy at all, Shari Brown More

If you like rude people, and don't mind waiting.... See Dick I must have wanted Dick Scott to service my 2017 RAM more then they did. It had (3) Recalls to be corrected, and drivers window needed to be put back I must have wanted Dick Scott to service my 2017 RAM more then they did. It had (3) Recalls to be corrected, and drivers window needed to be put back on track. There was one other vehicle in the service area, and the owner was pacing. When I asked him how long he was waiting, he wasn't happy when he replied "Forever" There were three others there, but they were doing other things. So, I backed out and went to talk with my salesman who took care of me in 2017. He wasn't there, so I left my cell # to have Jason Scott call back. Jason Scott never called. They Lost $$$ Dave H. Ps.: It's curious how my review posted yesterday just vanished.... poof More

Accurate, punctual and a mighty fine job. Good job, minimal work time. the service area was clean, the service personnel were knowledgeable, the cashier was friendly. Would recommend this faci Good job, minimal work time. the service area was clean, the service personnel were knowledgeable, the cashier was friendly. Would recommend this facility to friends and family. More

Great customer service as always! I am very pleased with the service provided on my 2012 Ram 1500 yesterday. Daryl was very professional with me. Plus I got to say hi to my original se I am very pleased with the service provided on my 2012 Ram 1500 yesterday. Daryl was very professional with me. Plus I got to say hi to my original service adviser from way back when Harley Wood. The only thing that I was disappointed about was the fact that the car wash was out of service due to cold weather which you don't have control over. Keep up the great work and customer service. Please continue to provide me with more Service Specials for my 2012 Ram and 2013 Town & Country. More

Bad customer response.. Called several times for a status report on my jeep but my calls went unanswered and straight to voice mail. Never once did I get a call back, after 2 Called several times for a status report on my jeep but my calls went unanswered and straight to voice mail. Never once did I get a call back, after 2 hours i called back and finally i spoke to a advisor. I even left a message with a supervisor and did not receive a call back. Lastly, the invoice said that your service department will give a overall inspection go to find out my hack windshield wiper needed to be replaced but it was never mentioned too me for a new one. It would've been a nice if they would have ran my jeep though the washer. Definitely needs improvement! More

Excellent service Excellent, timely service. Staff was very professional and kind. Would recommend to other customers. Do not have any complaints hopefully this rev Excellent, timely service. Staff was very professional and kind. Would recommend to other customers. Do not have any complaints hopefully this review was helpful to others. More

Service Had to bring Ram back for a couple of recalls. Made appointment and was done when they promised would be completed. Good service and employees nice Had to bring Ram back for a couple of recalls. Made appointment and was done when they promised would be completed. Good service and employees nice and professional. More