Dick Scott Chrysler Dodge Jeep Ram - Service Center

My service was great The service rep was good about getting me right in , I had made an appointment. They got things rolling and got me in and out on a service recall in The service rep was good about getting me right in , I had made an appointment. They got things rolling and got me in and out on a service recall in a very timely manner which really was great. More

recall the job was done for the recall. and there was no expense to me so I couldn't answer the price question. thanks and have a good day! the job was done for the recall. and there was no expense to me so I couldn't answer the price question. thanks and have a good day! More

very courteus and professional First time here as we moved to Plymouth from out of state. I am very impressed by the courtesy and care of this dealership. We had our Jeep and our First time here as we moved to Plymouth from out of state. I am very impressed by the courtesy and care of this dealership. We had our Jeep and our Chrysler Minivan serviced here. More

Amazing service ! I came in for an oil change and had two recalls on my car. Not only did they promptly take care of my oil change , they attended to my recalls as well I came in for an oil change and had two recalls on my car. Not only did they promptly take care of my oil change , they attended to my recalls as well so I would have to come back! More

Spectacular service Nobody else could do my service rep Jim McCloud kept contact with me throughout the entire process,, he made it easy. When I picked up my car the car Nobody else could do my service rep Jim McCloud kept contact with me throughout the entire process,, he made it easy. When I picked up my car the car was clean and perfectly serviced as he said. They must have some good mechanics there. Thanks More

Fast and friendly! The staff is friendly and the service was done in a reasonable time frame. Without a discount or package, the prices seem a bit high. Overall good exp The staff is friendly and the service was done in a reasonable time frame. Without a discount or package, the prices seem a bit high. Overall good experience. More

Love Dick Scott Dodge! Everyone is so nice and efficient. I feel like I am in good hands and will always return. I receive honest answers and am never pressured into additi Everyone is so nice and efficient. I feel like I am in good hands and will always return. I receive honest answers and am never pressured into additional work. More

Lack of Communication I have purchased multiple vehicles from Dick Scott Dodge and had all of them serviced there since 1999. The sales team is great, especially Jacin Lohm I have purchased multiple vehicles from Dick Scott Dodge and had all of them serviced there since 1999. The sales team is great, especially Jacin Lohman who has sold my wife and I several vehicles. He is a normal person, and not pushy at all. Harley Wood in the service department is another star employee that has always been a big help to my wife and I. In the last 6-9 months the service department has become extremely difficult to work with. Communication to keep you updated with the status of your vehicle is lacking. They had my vehicle in their shop for almost a month. I picked it up only to have it towed back to the dealership on the same day after being stranded on the expressway. Again the vehicle was there for almost a month with little to no communication unless you contact them to ask the status. When a vehicle is there for an extended period of time it would be nice to get updates along the way so you know you haven't been forgotten about. More

Fantastic service The folks here at the service department went above and beyond in getting my 2017 Ram taken care off and it’s recall. I was about to get shuttled to The folks here at the service department went above and beyond in getting my 2017 Ram taken care off and it’s recall. I was about to get shuttled to my home, but was told that they where going to do it sooner Then the software update went way faster than was told , I was very happy Thanks More

oil change ok. wanted a car wash, was told possible in 10 or 15 minutes but only 1 person available to wash cars and he is busy. Also told because it might ra ok. wanted a car wash, was told possible in 10 or 15 minutes but only 1 person available to wash cars and he is busy. Also told because it might rain, we don't wash cars if looks like rain, I was quite taken aback by this and found sales manager, relayed this remark from service to him. To his credit he was not happy and went into service to remedy the situation and I was able to get a car wash. I know that when a paying customer wants a wash, they get one. The person I spoke to on the wash was not the same service adviser that handled the oil change. Although I did get the wash, I was rather amazed at the way the service department did not want to accommodate my request, and did mention this to others. This is my second lease vehicle through Larry (in sales) and the fifth by my family. Not a good practice to pursue. Harley had no involvement in the car wash fiasco. More