Dick Smith Ford of Columbia - Service Center

Harry is a great service representative. He care of my truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. truck on the oil change and repair on the sun roof. Thanks Dick Smith for your service after the sale. More

I had a great experience during my visit. Not only did the technician change the oil topped off my other fluids he also washed my truck. My service advisor Rick Wheeler explained in detail everything that the technician change the oil topped off my other fluids he also washed my truck. My service advisor Rick Wheeler explained in detail everything that would be done and additionally checked for recalls . He was very informative and knowledgable. I will be a returning customer. More

Recall Called service department and made an appointment to come in for a recall. They took the car in immediately and approximately 45 minutes later it was Called service department and made an appointment to come in for a recall. They took the car in immediately and approximately 45 minutes later it was done. Personnel courteous and friendly. More

Excellent Went in without appointment. They started right away while I waited. The only reason I gave 4 stars instead of 5 is the labor price. Went in without appointment. They started right away while I waited. The only reason I gave 4 stars instead of 5 is the labor price. More

Awesome experience in the service department ! Easy to schedule an appointment, the whole process was very easy for me to drop my car off and pick it up! Thanks to the whole staff !! schedule an appointment, the whole process was very easy for me to drop my car off and pick it up! Thanks to the whole staff !! More

Service Department does a great job Since owning my 2017 Ford I have used 3 different dealerships to do the regular oil change/rotate service. The other 2 Ford dealerships will not be l Since owning my 2017 Ford I have used 3 different dealerships to do the regular oil change/rotate service. The other 2 Ford dealerships will not be listed but I can highly recommend Dick Smith Ford Service Department over the other two dealerships hands down. More

Customer service Took Explorer in for 20k check up. Did not have an appointment. They took us right in and changed oil and did the check up while we waited. best custo Took Explorer in for 20k check up. Did not have an appointment. They took us right in and changed oil and did the check up while we waited. best customer service. More

Great Service Very courteous. Was told up front how long the wait time was for an oil change. Everything was taken care of & they brought my car to me. Very courteous. Was told up front how long the wait time was for an oil change. Everything was taken care of & they brought my car to me. More

Great service Service after the purchase is huge to me. Don't dare make a big sale, then forget or disregard me after the sale. Sick Sith Ford hasn't done that like Service after the purchase is huge to me. Don't dare make a big sale, then forget or disregard me after the sale. Sick Sith Ford hasn't done that like other dealers have. They worked with me to set up the best service schedule according to my needs, not thiers. The gave me a ride home after dropping off my F150. I do feel, they should be able to pick me up and bring me back to get the vehicle when done. I'm alone and it's tough getting rides. Other dealers provide transportation both ways if you purchase brand new as I did. Otherwise A+ rating from me. More

Worst Service Department Ever There is not enough space to include all of the negative treatment we experienced. Suffice to say, we spent a lot of money to repair /replace entire A There is not enough space to include all of the negative treatment we experienced. Suffice to say, we spent a lot of money to repair /replace entire AC system (2500), and had to return in less than a week for the same problem. They kept the vehicle another 3 days to discover a different problem, and cost of repair 2200. They would not honor the warranty, or admit they missed this the first time around. We refused to give them another dime, so we are back where we started, just 2500. poorer. These people are liars and they are cheating their customers. I would never recommend them to anyone. I think they must write their own positive reviews, since Harry was the tech we dealt with, and he was rude, arrogant and incompetent. I would give them a negative star, if that was an option. More