Matthew Koch

Dick Smith Ford of Columbia responded

Thank you so much for the glowing review! We are thrilled to hear that you had such a professional experience with us. Word-of-mouth is the highest compliment we can receive, and we truly appreciate you sharing your experience with others. We look forward to providing that same level of service to you and your friends for years to come! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We pride ourselves on providing knowledgeable and timely service, so it’s wonderful to hear that our team hit the mark for you. We truly appreciate your recommendations and look forward to seeing you again! Mandylee Peake -Customer Service Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We pride ourselves on providing reliable and dependable service, and it’s wonderful to hear that you felt well-cared for. We will be sure to share your compliments with Matt—he truly is a valued member of our team! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We are thrilled to hear that you’ve had such a positive experience with both our Sales and Service teams. We truly view our customers as part of the family, and it means the world to us that you feel well taken care of. We look forward to seeing you again! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you for the wonderful feedback! We strive to be as efficient and respectful as possible, so it is great to hear that you had such a pleasant experience. We truly appreciate your business and look forward to serving you again in the future! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

We love hearing about a 5-star turnaround! Thank you for giving us another chance and for the shout-out to Tyler Turner. He takes great pride in his work, and it’s wonderful to know he made your visit a success. We truly value your loyalty and are committed to keeping that 'excellent' momentum going for your future visits! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the glowing review! We are thrilled to hear that you’re back in the driver’s seat with your dream truck—that 2026 Black Ford Maverick LOBO is a stunning choice. It’s wonderful to know that Matthew and Tyler provided the top-tier service we strive for. We truly appreciate your loyalty over the years and look forward to seeing you (and the LOBO) in our service department for years to come!" Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you for choosing us for your service needs! We strive to deliver excellence with every visit, and it’s wonderful to know that Matt hit the mark for you. We truly appreciate your loyalty and look forward to seeing you again down the road. Safe driving! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

We’re so glad you had an excellent experience with us! Our team works hard to ensure every guest gets back on the road in a timely manner, so it’s wonderful to hear that reflected in your visit. Thank you for choosing Dick Smith! Mandylee Peake -Customer Experience Manager

Dick Smith Ford of Columbia responded

Thank you so much for the kind words! We truly value the relationship we’ve built with you over the years. It was our absolute pleasure to track down the exact truck you were looking for—there’s nothing we love more than seeing a plan come together for our customers. We’ll be sure to share your feedback with the whole group! Mandylee Peake -Customer Experience Manager