Ralph Poe

Time contentious, polite, and respectful to all your needs. It was a pleasant experience. Will return for future service. needs. It was a pleasant experience. Will return for future service. More

by Allen B Verified Customer Verified Customer

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I used the mobile service to have my recall performed. Called on e and they had me scheduled within the next 2 days. Tech showed up did the recall in a timely manner. The person I talked to was very court Called on e and they had me scheduled within the next 2 days. Tech showed up did the recall in a timely manner. The person I talked to was very courteous and helpful along with the tech they sent out. I would definitely recommend Dick Smith Ford. More

by No26 Verified Customer Verified Customer

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I am very pleased with the service I receive from dick smith ford and my service advisor Tyler Turner is always very helpful. I have purchased several vehicles from Dick Smith and will continue to do so smith ford and my service advisor Tyler Turner is always very helpful. I have purchased several vehicles from Dick Smith and will continue to do so in the future. More

by Pturner002 Verified Customer Verified Customer

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The service was excellent. Did have a few people in front of me. However I got out in a timely manner. Did have a few people in front of me. However I got out in a timely manner. More

by JERICADAVIS429 Verified Customer Verified Customer

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Very friendly, people there are real nice they are always seeking satisfaction to give to all the customers. seeking satisfaction to give to all the customers. More

by JENNIEHAYES881 Verified Customer Verified Customer

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Exceptional service (even paid for an Uber ride home), great communication, kind, friendly, respectful, knowledgeable and skilled. great communication, kind, friendly, respectful, knowledgeable and skilled. More

by Carol Meyers Verified Customer Verified Customer

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Best deal I could ask for. Polite and found exactly what I was looking for. Polite and found exactly what I was looking for. More

by WATEREEDEADDEER Verified Customer Verified Customer

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It was a good experience until we realized the 2026 Maverick XLT we purchased didn't have blind spot monitoring. We wouldn't have purchased this vehicle had we known it didn't have that vital feature. Maverick XLT we purchased didn't have blind spot monitoring. We wouldn't have purchased this vehicle had we known it didn't have that vital feature. The salesman didn't tell us it didn't have blind spot monitoring. The Maverick we test drove had it, and my son has a 2025 Maverick XLT and he has it as well. So, my wife left our salesman a phone message saying the blind spot monitoring wasn't working on our new vehicle and asked what we should do. However, he never called us back; so, we called the service manager and brought the truck in, which is when the service manager told us this feature wasn't included on our Maverick. We are very dissatisfied with this outcome. The Maverick is great except for missing that one feature--which for us, makes it unsatisfactory and unsafe. How can this be rectified? More

by DOUGGRAY123 Verified Customer Verified Customer

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Great overall customer service. Everyone there goes out of their way to make you at ease and take care of all your vehicle needs. Everyone there goes out of their way to make you at ease and take care of all your vehicle needs. More

by TOOMUCHWORK1313 Verified Customer Verified Customer

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The guys in the service dept are fantastic! After a break down on I 77 the guys managed to get us back on the road. After staying in a hotel for 2 days, 650 miles from home, it was great to get After a break down on I 77 the guys managed to get us back on the road. After staying in a hotel for 2 days, 650 miles from home, it was great to get on the road again. More

by Mbreed1955 Verified Customer Verified Customer

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