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Dick Smith Ford of Columbia - Service Center

Columbia, SC

4.6
269 Reviews

269 Reviews of Dick Smith Ford of Columbia - Service Center

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April 09, 2025

Tyler was very thorough and provided excellent customer service. He made sure all of my concerns were addressed. He kept me updated on the progress. He also gave me estimates on all work and the warranty More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gioia Paczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Turner
April 07, 2025

Couldn’t recommend my service advisor Katie R. more. Incredibly patient, helpful and honest. Responded and had work done in a timely manner. More

by Koharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rohl
April 07, 2025

Great work and excellent customer service. Easy to deal with and communicated well throughout the process. More

by JBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
April 06, 2025

Got cheated ! ! Spent over 5 thousand dollars and got the same problem!! Very bad to do working people this way !! Over five thousand dollars More

by Mariahtay1$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alphonzo Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2025

We were passing through Columbia and had truck issues. They took is in and looked at the truck on the spot instead of saying no. They got us in and out, and back on the road. More

by DC.BROWN3521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
April 05, 2025

There's a repeat issue with the battery ? ?- electrical something - we don't know but he knows the history and does all that he can to assure customer satisfaction and quality service - each t More

by WEAREICC2019
Recommend Dealer
Yes
Employees Worked With
Giovani
April 05, 2025

My purchase experience with sales was good. Found what I wanted and the process was easy. The Service Department is great! Valet service is so nice. All the advisers and the Service Manager a More

by KAREN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Poe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Winters, Paula (front desk)
April 04, 2025

I appreciate the professionalism of the staff members whom we encountered. Jovani gave us timely updates. More

by GLENVILG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
April 04, 2025

Great repair service and customer service. Fored commitment. Tyler kept me well informed. Thank you. More

by LEXKENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Turner
April 04, 2025

We are from out of town and had the water pump go out they were able to get us in and fix it that day along with an oil change and tire sensor change out More

by Edward.r.stegall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kate
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