Dick Smith Ford of Columbia - Service Center

Tyler was very thorough and provided excellent customer service. He made sure all of my concerns were addressed. He kept me updated on the progress. He also gave me estimates on all work and the warranty service. He made sure all of my concerns were addressed. He kept me updated on the progress. He also gave me estimates on all work and the warranty coverage. More

Couldn’t recommend my service advisor Katie R. more. Incredibly patient, helpful and honest. Responded and had work done in a timely manner. more. Incredibly patient, helpful and honest. Responded and had work done in a timely manner. More

Great work and excellent customer service. Easy to deal with and communicated well throughout the process. Easy to deal with and communicated well throughout the process. More

Got cheated ! ! Spent over 5 thousand dollars and got the same problem!! Very bad to do working people this way !! Over five thousand dollars ! Spent over 5 thousand dollars and got the same problem!! Very bad to do working people this way !! Over five thousand dollars More

We were passing through Columbia and had truck issues. They took is in and looked at the truck on the spot instead of saying no. They got us in and out, and back on the road. They took is in and looked at the truck on the spot instead of saying no. They got us in and out, and back on the road. More

There's a repeat issue with the battery ? ?- electrical something - we don't know but he knows the history and does all that he can to assure customer satisfaction and quality service - each t ?- electrical something - we don't know but he knows the history and does all that he can to assure customer satisfaction and quality service - each time More

My purchase experience with sales was good. Found what I wanted and the process was easy. The Service Department is great! Valet service is so nice. All the advisers and the Service Manager a Found what I wanted and the process was easy. The Service Department is great! Valet service is so nice. All the advisers and the Service Manager are friendly and helpful. Thankfully I haven't needed anything major but they keep my vehicle running perfectly. More

I appreciate the professionalism of the staff members whom we encountered. Jovani gave us timely updates. whom we encountered. Jovani gave us timely updates. More

Great repair service and customer service. Fored commitment. Tyler kept me well informed. Thank you. Fored commitment. Tyler kept me well informed. Thank you. More

We are from out of town and had the water pump go out they were able to get us in and fix it that day along with an oil change and tire sensor change out they were able to get us in and fix it that day along with an oil change and tire sensor change out More